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Passenger Services Agent

dnata -
Melbourne VIC

Apply Now

Job Details

Permanent | Part-time

Qualifications

Mandarin
Spanish
Customer service
Cantonese
Computer skills

Full Job Description

The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients.

The position available is Permanent Part time.

Primary Duties and Responsibilities

Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines In wheelchairs to and from aircrafts
Assisting passengers
- - During disrupted or delayed services
- - That require special assistance
  - In wheelchairs to and from aircrafts
Promote and maintain a positive company image (including grooming, behaviours and service)
Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
Comply with dnata Standard Operating Procedures and Policies

Essential Criteria:

Ensure adherence to all company safety, policy, procedures and processes
Minimum of 2 years’ experience in customer service oriented role
Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
Ability to handle baggage up to 32kg.
Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
Understands the importance of meeting Service Level Agreements (SLAs) whilst adhering to safety requirements
Ability to work unsupervised at times and in a changing and fast paced team environment
High level computer skills
Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend

Highly Desirable:

Fluent in the following languages:

Mandarin
Cantonese
Spanish

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), a pre-employment medical/Drug & Alcohol test and full vaccination.

To be considered for this position applicants must have the right to work in Australia. Due to a high volume of applications, only shortlisted applicants will be contacted.

Apply Now

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passenger service agent jobs in melbourne airport vic

Passenger Services Agent

Cargo Supervisor

Cargo Duty Manager

AI Software Engineer

Sales Consultant - Lift Modernization

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