Customer Support Specialist / Weekend Experience Team
AmazingCo —Abbotsford VIC
- $38 - $70 an hour
- Weekends only
- Hospitality
- Free parking
- Commuter assistance
Quick Apply
Room Attendant | Part Time
Crown Resorts —Melbourne VIC
- From $33.86 an hour
- 8 hour shift
- Cleaning
- Communication skills
- Hotel experience
- Employee discount
Housekeeping Attendant - Part Time
AccorHotel —Melbourne VIC
- $27.08 - $40.62 an hour
- Part-time
- Cleaning
- Hotel experience
- Annual leave
- Employee assistance program
Quick Apply
Guest Service Agent
Oaks Hotels —Melbourne VIC
- $27.97 - $41.96 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
Guest Service Agent
Avani —Melbourne VIC
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Employee assistance program
Quick Apply
8d
Breakfast Attendant - Part-time
AccorHotel —Melbourne VIC
- $27.08 - $40.62 an hour
- Part-time
- Communication skills
- Resort
- Annual leave
- Employee assistance program
Quick Apply
Weekend Travel Sales Consultant
Luxury Escapes —Southbank VIC
- Weekends only
- Management
- Sales
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Guest Services - Switchboard Operator | Part Time
AccorHotel —Melbourne VIC
- $27.08 - $40.62 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance program
Quick Apply
Front Office Receptionist + Carer (Free Accommodation)
Quest Apartments —Brighton VIC
- $26.00 - $43.13 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick Apply
Housekeeper & Common Area Cleaner
Avani —Melbourne VIC
- $32.31 - $45.24 an hour
- Weekend availability
- Cleaning
- Communication skills
- Time management
- Health insurance
- Employee assistance program
Quick Apply
Casual Housekeeper
Oaks Hotels —Melbourne VIC
- $33.38 - $47.39 an hour
- Weekend availability
- Cleaning
- Communication skills
- Time management
- Health insurance
- Employee assistance program
Quick Apply
Fine Food Retail Specialist – Cheese | Daytime Hospitality Role
K-SEIN Fromagerie —South Melbourne VIC
- $34.00 - $48.77 an hour
- Weekend availability
- Hospitality
- Cleaning
- In-person
- Employee discount
Quick Apply
Retail Sales Assistant
Baby Bunting —Preston VIC
- $15.81 - $33.48 an hour
- Part-time
- Customer service
- Parental leave
- Employee assistance program
7d
Kitchen Attendant
Oaks Hotels —Melbourne VIC
- $33.85 - $47.39 an hour
- Weekend availability
- Hospitality
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
6d
Front of House Staff
Big Earles Roadhouse barbecue —Port Melbourne VIC
- $30.00 - $44.86 an hour
- Weekend availability
- Hospitality
- Customer service
- In-person
Quick Apply
10d
Front of House Staff
HUNKY DORY KNOX —Wantirna South VIC
- $24 - $34 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick Apply
Café All Rounder
Plentiful General Store and Cafe —Plenty VIC
- $30 - $35 an hour
- Part-time
- Hospitality
- Customer service
- No experience needed
Quick Apply
14d
Front of House Team Member
SSAM KOREAN BBQ RINGWOOD —Ringwood VIC
- $26.44 - $39.66 an hour
- Part-time
- Customer service
- English
- In-person
- Employee discount
- Free food
Quick Apply
6d
Senior Wait Staff
St Ali Pty Ltd —South Melbourne VIC
- $27.97 - $41.96 an hour
- Overtime
- Serving
- POS
- In-person
- Annual leave
- Employee discount
Quick Apply
2d
Front of House Team Member
KATORI JAPANESE —Box Hill VIC
- $24.95 - $27.00 an hour
- Part-time
- English
- In-person
- Restaurant
- Employee discount
- Free food
Quick Apply

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Customer Support Specialist / Weekend Experience Team

AmazingCo -
Abbotsford VIC

Quick Apply

Job Details

Part-time
$38 - $70 an hour

Benefits

Free parking
Commuter assistance
Employee discount

Qualifications

Hospitality

Full Job Description

Abbotsford, VIC | Hybrid | $38.89/hr weekdays, weekend penalty rates on top | 5 days | 20 hours per week

This is a role for the person who loves the moment a stressful call turns into 'oh my god, thank you, you've made that so easy.'

AmazingCo creates and delivers real-world experiences across Australia and around the world: Mystery Picnics, bar hops, kids' birthday parties, wine tours, corporate team days, date nights and more. Our mission is to help people live more fulfilling lives, and every booking we support is someone planning a moment that matters to them.

We're looking for a casual Customer Support Specialist to look after those customers, especially on weekends, when the experiences are happening and the phone is where the action is.

What you'll actually be doing

Our customers aren't calling a call centre about a parcel. They're mid-adventure.

It's Saturday morning and someone is standing on a Melbourne street with a clue that's led them somewhere unexpected. Someone else is choosing between picnic routes for their mum's birthday and wants to get it exactly right. Then there's the customer whose day didn't go to plan, who left us honest feedback and isn't expecting anyone to actually call them back. You will.

A key part of this role begins after the experience has taken place. You'll speak with customers who shared feedback or felt their day didn't live up to what they expected. Your job is to work out what actually happened, take ownership, and find the resolution that genuinely fixes it for that customer. Not a standard apology. Not reflex compensation. A proper think about what would make it right, and the follow-through to deliver it.

Day to day, you'll:

Support customers across phone, email and chat, before, during and after their experiences
Answer questions and help customers pick the right experience for their group
Rescue days in real time when something unexpected happens mid-experience
Turn post-experience feedback into customers won back, with solutions that occasionally surprise people
Manage multiple open enquiries and follow every one through to done
Spot recurring issues and flag them so the same problem never trips two weekends in a row
Work closely with a small, warm weekend team where your judgement matters

You don't need a customer service CV, but you probably have the instinct

We care less about where your problem-solving skills came from and more about whether they're there.

The instinct might look like:

A background in hospitality, retail or travel where you were the one customers found when something needed sorting
Experience in events, weddings or group bookings where plans changed and you kept the day moving
A role where people brought you the difficult situations, because you'd think it through instead of reading from the script
Any environment where things went wrong at short notice and you were the one who quietly enjoyed putting them right

If turning around a bad day sounds like a chore, this isn't your role.

What we're looking for

A natural communicator who builds trust quickly, on the phone and in writing
A first-principles problem solver: you work out what the real problem is before you reach for a policy
Calm and practical when customers are disappointed, stressed or frustrated
Organised enough to keep multiple enquiries moving without letting anything drop
Comfortable making decisions on your feet, and clear on when to check first
Genuine enthusiasm for experiences and for making someone's day better than they expected

The hours

A set five-day roster you can plan around, with additional hours likely as we head into the summer peak. There may be some flexibility, feel free to ask when you apply:

Tuesday, 2pm to 4pm
Wednesday, 9am to 12pm
Thursday, 9am to 12pm
Saturday, 8am to 4pm
Sunday, 12pm to 4pm

Weekend availability is essential. It's when our experiences happen and when customers most need someone good.

The weekend is where the rates get interesting. The full breakdown:

Weekdays: $38.89/hr
Saturday until 12:30pm: $46.67/hr
Saturday 12:30pm to 2:30pm: $54.44/hr
Saturday after 2:30pm: $70/hr
Sunday: $70/hr

Why AmazingCo

A genuinely warm and high-performing team: Melbourne HQ plus a connected global team
Dog-friendly Abbotsford office, free street parking, easy public transport access
Staff discounts across our experience range
A values-driven team that takes culture seriously
Real progression if you want it. We hire and promote on potential
Monthly team building activities and epic End of Year parties

To apply

Send your resume and a cover letter telling us about a time you handled an unexpected customer situation, solved a difficult problem or helped turn a frustrating experience around.

Tell us what happened, how you approached the conversation and how you decided what to do next. We want to understand how you think, communicate and take ownership, not just what's on your CV.

Applicants must have full working rights in Australia.

Quick Apply

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