In-Demand The career network Jobs in Melbourne, Vic

Customer Contact Officer
Serco Plc —Melbourne VIC
- $30.27 an hour
- Full-time
- Remote
- Communication skills
- Work from home
- Employee assistance program
2d
Technical & Network Support Technician
Telnetworks —Melbourne VIC
- $75,677.95 - $103,189.75 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Work from home
Quick Apply
5d
Binance Accelerator Program - Applied AI Agent Engineer (Fully Remote)
Binance —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Master's degree
- Databases
Quick Apply
Full Time Tram Driving Opportunities with Yarra Trams in 2026
Yarra Trams —Kew VIC
- Weekend availability
- Paid training
- Commuter assistance
Service Desk Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Customer service
- Communication skills
- Health insurance
- Parental leave
10d
Data Center Operations Technician Trainee (6 months) , Data Centre Operations, Melbourne
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Communication skills
Ferry Driver
Europcar —Melbourne VIC
- Part-time
- Health insurance
- Parental leave
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
Desktop Support Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Paid training
Network Lead
ENGIE —Southbank VIC
- Azure
- Leadership
Desktop Support Officer
Axiom Technologies —Melbourne VIC
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Network Engineer - Infrastructure
Centorrino Technologies —Coburg VIC
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Network Administrator
Leidos —Melbourne VIC
- Full-time
- Annual leave
Network Engineer
BAE Systems —Melbourne VIC
- Computer Science
- Administrative experience
- Bachelor's degree
1d
Penetration Tester (Multiple Roles Available)
ANZ Banking Group —Melbourne VIC
- Full-time
- Master's degree
- APIs
- AI
Binance Accelerator Program - Risk Operations Specialist (SQL)
Binance —Melbourne VIC
- Part-time
- Remote
- Research
- SQL
- AI
Quick Apply
8h
Graduate Backend PHP Developer
Balance Internet —Melbourne VIC
- Full-time
- SQL
- Work from home
Graduate Engineering Trainee
AkzoNobel —Melbourne VIC
- Temporary
- Microsoft Powerpoint
- Civil engineering
- Microsoft Excel
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Strategic Partnerships Leader, AI Network Infrastructure (APAC)
Corning —Mulgrave VIC
- Management
- Sales
- Engineering

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Customer Contact Officer

Serco Plc -
Melbourne VIC

Apply Now

Job Details

Full-time
$30.27 an hour
2 days ago

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$30.27 per hour with permanent full-time employment (38 hours per week).
Monday to Friday roster with shifts between 8:00 AM and 8:00 PM—no weekend work.
100% remote role, giving you the flexibility to work from home while saving time and commuting costs.
23 business days of paid, full-time training, delivered remotely so you can learn from the comfort of your home.
Access to Serco's rewards and discounts program, offering savings across a wide range of retailers and services.
24/7 Employee Assistance Program (EAP), providing confidential support for you and your immediate family.
Opportunities to learn, grow, and build a meaningful career with a global organization committed to making a positive impact.

Make an impact at Serco
As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

Serco is a place for you
You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To work with Serco, you’ll also be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
As this is a work from home role you will be required to provide your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

the career network jobs in melbourne, vic

Customer Contact Officer

Technical & Network Support Technician

Binance Accelerator Program - Applied AI Agent Engineer (Fully Remote)

Full Time Tram Driving Opportunities with Yarra Trams in 2026

Service Desk Specialist

Data Center Operations Technician Trainee (6 months) , Data Centre Operations, Melbourne

Ferry Driver

Service Desk Analyst

Desktop Support Engineer

Network Lead

Desktop Support Officer

Network Engineer - Infrastructure

Network Administrator

Network Engineer

Penetration Tester (Multiple Roles Available)

Binance Accelerator Program - Risk Operations Specialist (SQL)

Graduate Backend PHP Developer

Graduate Engineering Trainee

IT L3 Support

Strategic Partnerships Leader, AI Network Infrastructure (APAC)

I want to receive the latest job alert for the career network in melbourne, vic

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