In-Demand Technology resource manager Jobs in Melbourne, Vic

Service Delivery Manager
Deloitte —Melbourne VIC
- Management
- Communication skills
- Parental leave
6d
Manager Training and Support
Department of Education —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Salesforce
- Organisational skills
8d
Delivery Manager
Accenture —Melbourne VIC
- Full-time
- Management
- Agile
- Leadership
- Parental leave
Service Delivery Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Referral program
ES - Facilities Manager - Fixed Term 1.0
Government schools —Melbourne Eastern Suburbs VIC
- Full-time
- Management
- Maintenance
- Organisational skills
8d
Senior Manager, Process Improvement
Telus Health —Melbourne VIC
- Full-time
- Remote
- Analysis skills
- Communication skills
- Disability insurance
- Employee assistance program
Senior IT Project Manager
Australia Red Cross —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance program
5d
Technology and Business Analytics Manager
FYFE —Melbourne VIC
- SQL
- AI
- Leadership
- Paid training
- Parental leave
9d
ICT Business Analyst
WeBoost Pty Ltd —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Office
- Analysis skills
Quick Apply
10d
Senior Product Manager
Contour Education —Glen Waverley VIC
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- Product management
- Employee assistance program
Quick Apply
4d
Senior Product Manager
Sinch —Melbourne VIC
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Parental leave
Project Manager
Accenture —Melbourne VIC
- Full-time
Sr Program Manager, ACES
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- SQL
- Business development
Group Manager
Victoria Police —Melbourne VIC
- Full-time
- Laboratory
- Management
- Laboratory experience
9d
Technology Strategy Manager & Technology Strategy Consultant (Melbourne & Sydney)
Accenture —Melbourne VIC
- Full-time
- Financial services
- AI
- Leadership
6d
Manager, People Projects
Department of Transport and Planning —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
13h
Project Manager | Commercial Technology | Senior Manager
PWC Australia —Southbank VIC
- Contract
- AI
- Parental leave
Technical Delivery Manager
Unisys —Melbourne VIC
- Full-time
- Leadership
Senior Product Manager (Australia)
League Inc. —Melbourne VIC
- $150,000 - $175,000 a year
- Remote
- Analysis skills
- Product management
- Agile
Quick Apply
Expression of Interest - Case Manager - Melbourne VIC
Allianz —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Administrative experience

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technology resource manager jobs near melbourne, vic

Service Delivery Manager

Deloitte -
Melbourne VIC

Apply Now

Job Details

Permanent
6 days ago

Benefits

Parental leave
Paid volunteer leave

Qualifications

Management
SAP
IT service management
Release management
LMS
Communication skills

Full Job Description

Date:
4 Jun 2026

Location:
Melbourne, VIC, AU

Department:
Technology & Transformation

Description:
Job Requisition ID: 41273

SAP/UKG Service Delivery Manger | Operate | Melbourne

Be part of market-leading projects with global scale and complexity
Mentoring, coaching and leadership programs to help you make an impact that matters
Belong to a workplace that values diversity, equity and inclusion

We are seeking a talented Service Delivery Manager to join our Operate team based in Melbourne. This is a permanent role that will support you in growing your career, working across a number of exciting client projects and an opportunity to be part of a market-leading team. As the Service Delivery Manager, you are responsible for managing delivery across all SAP SuccessFactors modules, such as Employee Central (EC), Recruitment Management (RCM), Onboarding (ONB), Learning Management System (LMS), and UKG. Your scope encompasses all ITSM processes, including Incident Management, Service Request Management, Problem Management, and Change & Release Management. Additionally, you oversee all support tiers involved in AMS, ranging from Level 2 to Level 4 where applicable, including vendors and partners.

What will your typical day look like?

Check SLAs, KPIs, ticket trends, backlog, and system stability to ensure everything is running smoothly and proactively spot risks.

Align Level 2–4 support teams, partners, and stakeholders to ensure issues are progressing and delivery is on track.

Run operational calls or governance meetings, communicate service performance, risks, and translate technical issues into business impact.

Oversee major incidents, ensure quick resolution, coordinate responses, and follow up with root cause analysis.

Review upcoming changes/releases, ensure proper testing, risk assessment, and smooth implementation.

Check team capacity, ticket volumes, and adjust resourcing or escalate gaps where needed.

Make sure ITSM processes are followed correctly and knowledge documentation stays accurate and useful.

About the team

The team is a multi-level (L2–L4), cross-functional group of internal members and external vendors, with expertise across SAP SuccessFactors and UKG. It operates within ITSM processes, collaborates closely, and focuses on quality, knowledge sharing, and continuous improvement while flexing resources based on demand.

Enough about us, let’s talk about you.

You may have all or some of the following skills / experiences:

Working experience with SAP SuccessFactors and/or UKG systems

Strong client-facing communication and stakeholder management skills

Knowledge of change and release management, including testing and risk assessment

Proven ownership of end-to-end service delivery, including performance, stability, and outcomes

Strong experience with ITSM processes (Incident, Problem, Change, Service Request Management)

Ability to manage and improve SLAs and KPIs, including taking corrective actions

Experience handling major incidents and escalations with effective coordination and resolution

Demonstrated focus on continuous improvement, including resolving recurring issues and driving automation

Experience in managing team capacity, workload, and resource alignment

Experience maintaining knowledge bases, documentation, and service quality standards

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits , including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Apply Now

Refine Your Search

technology resource manager jobs in melbourne, vic

Service Delivery Manager

Manager Training and Support

Delivery Manager

Service Delivery Manager

ES - Facilities Manager - Fixed Term 1.0

Senior Manager, Process Improvement

Senior IT Project Manager

Technology and Business Analytics Manager

ICT Business Analyst

Senior Product Manager

Senior Product Manager

Project Manager

Sr Program Manager, ACES

Group Manager

Technology Strategy Manager & Technology Strategy Consultant (Melbourne & Sydney)

Manager, People Projects

Project Manager | Commercial Technology | Senior Manager

Technical Delivery Manager

Senior Product Manager (Australia)

Expression of Interest - Case Manager - Melbourne VIC

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