In-Demand Technical support engineer level 3 Jobs in Melbourne, Vic

Level 2 Network Operations Support Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
Cloud Support Associate Apprentice, Support Engineering
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Senior Secondary Certificate of Education
- On-the-job training
Technical Support Engineer
Infios —Melbourne VIC
- Full-time
- Computer Science
- Data analysis skills
- SQL
Level 2 Service Desk Engineer
EFEX —Melbourne VIC
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
Incident Management Engineer, AWS Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Weekend availability
- AWS
- Analysis skills
- Leadership
6d
Software Engineer
Fielden Management Services Pty Ltd —North Melbourne VIC
- $95,000 - $115,000 a year
- Full-time
- Research
- SQL
- Presentation skills
Quick Apply
6d
End User Services Engineer VIC (Intune MDM, Kandji, PaperCut)
Canon —Melbourne VIC
- Azure
- Management
- Microsoft Office
Junior DevOps Engineer
Accenture —Melbourne VIC
- Full-time
- Azure
- DevOps
- AWS
- On-the-job training
- Parental leave
Principal Engineer Systems - Cyber (Melbourne FL)
Northrop Grumman —Melbourne VIC
- $98,400 - $147,600 a year
- Overtime
- Azure
- Doctoral degree
- Engineering
- Disability insurance
- Health insurance
5d
Test Engineers TSPV
Leidos —Melbourne VIC
- Full-time
- Management
- Annual leave
Identity & PAM Technical Lead (IIQ + Delinea)
Accenture —Melbourne VIC
- Full-time
- Management
- On-the-job training
- Parental leave
System Engineer
Leidos —Melbourne VIC
- Full-time
- Management
- Agile
- Communication skills
- Annual leave
Junior Software Engineer
Leidos —Melbourne VIC
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Annual leave
Software Engineer
Synechron —Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Quick Apply
11d
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Weekend availability
- Bilingual
- Spanish
- Computer Science
3d
Application Support Engineer
Tyro Payments —Melbourne VIC
- Hybrid work
- Computer Science
- AWS
- Analysis skills
Authentication & Authorisation Technical Lead (Keycloak + Axiomatics)
Accenture —Melbourne VIC
- Full-time
- APIs
- On-the-job training
- Parental leave
Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
- $111,623 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
Quick Apply
Senior Digital Support Engineer
Service Stream —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
6d

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technical support engineer level 3 jobs near melbourne, vic

Level 2 Network Operations Support Engineer

BluBiz Solutions
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Qualifications

Cisco ISE
QoS
Computer Science
CCNP
CCNA
OSPF
Microsoft Office
Bachelor's degree
BGP
Diploma
Middleware

Full Job Description

The Role

BluBiz Solutions is currently seeking a talented and ambitious Network Operations Support Engineer to Monitor and Manage MPLS based networks for our key clients. Working in our NOC, situated in Melbourne CBD, the Network Engineer will be responsible for taking full ownership of managing the incident to resolution within the service level agreements. The success of this role will be measured through a set of KPIs centred around achieving or exceeding customer satisfaction. At an operational level, you will proactively identify problems prior to or when they occur and log all such incidents in a timely manner and with the required level of detail.

Responsibilities

Provide Networking support to clients including provisioning, monitoring, implementation, troubleshooting and support of Networking operations and related infrastructure.
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
Take full ownership for managing the incident to resolution within the service level conditions.
Provide telephone support to clients and update the relevant systems as per BluBiz procedures.
Monitor daily network activities, event alerts, capacity and usage to ensure continued integrity and optimal network performance.
Perform network configuration changes to meet customer requirements (Moves, Adds and Changes)
Work with Carriers and suppliers to pre-stage, test and implement network services for new sites.
Must be flexible to provide support outside business hours as and when needed.
Collect data from Network Monitoring Tool and prepare weekly, fortnightly and monthly reports to identify failures and short-comings and make recommendations for improvements.
Ensure that managed infrastructure at client sites are installed, configured, tested and operational and that software is installed and configured according to client requirements.

Required Experience

Strong operational support with some project experience
Strong experience with implementation and maintenance
Strong experience with installations and remote support
Troubleshooting and resolving complex technical issues to critical timeline.
Strong experience with Routing and Switching
Meraki (preferred but not needed)
Layer 3 routing technologies including - Routing protocols, ACL's, NAT & PAT, Policy-based routing, Netflow, L3 QoS
Solid and demonstrable knowledge of networking & security fundamentals - OSI Model, common protocols and ports, Layer 1 technologies & hardware.
Cisco capabilities are essential.
Knowledge and experience with Microsoft Office software tools.

Required Skills

Cisco CCNA/CCNP certification
Cisco ASA/AnyConnect/ACS/ISE/IPS experience
Detailed knowledge of OSPF/EIGRP/Spanning Tree and BGP protocols
Comprehensive knowledge of and experience in one or more of the following areas: Routing and Switching, Security, Wireless, Data Center, Video/Voice
Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services

Qualifications

You must possess exceptional written and interpersonal communications skills and keen attention to detail for creating proposals, scope of works and design diagrams. Diploma or a Bachelor’s degree in computer science, systems analysis or a related study, or equivalent experience is desirable. 5+ years of experience spanning at least two IT disciplines, including technical architecture, network management, application development, middleware, database management or operations

Apply Now

Refine Your Search

technical support engineer level 3 jobs in melbourne, vic

Level 2 Network Operations Support Engineer

Cloud Support Associate Apprentice, Support Engineering

Technical Support Engineer

Level 2 Service Desk Engineer

Incident Management Engineer, AWS Incident Detection and Response

Software Engineer

End User Services Engineer VIC (Intune MDM, Kandji, PaperCut)

Junior DevOps Engineer

Principal Engineer Systems - Cyber (Melbourne FL)

Test Engineers TSPV

Identity & PAM Technical Lead (IIQ + Delinea)

System Engineer

Junior Software Engineer

Software Engineer

TIM Engineer / Desktop Support Engineer

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Application Support Engineer

Authentication & Authorisation Technical Lead (Keycloak + Axiomatics)

Tier 3 Customer Support Agent (SaaS Helpdesk)

Senior Digital Support Engineer

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