In-Demand Team leader desktop Jobs in Melbourne, Vic

End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
4d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Service Desk Engineer, Level 2 - CT Group
Lyra Technology Group —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Organisational skills
- Communication skills
Quick Apply
12d
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Endpoint Engineering Team Leader
Datacom —Melbourne VIC
- Weekend availability
- Hybrid work
- Azure
- Management
- Analysis skills
- Parental leave
- Employee discount
Quick Apply
Team Leader Estimating
Auto & General Holdings —Sunshine VIC
- Team management
- Organisational skills
- Leadership
- Parental leave
- Employee discount
Quick Apply
Contact Centre Trainer
Lite n’ Easy —Melbourne VIC
- Full-time
- Microsoft Office
- Computer skills
- Communication skills
- Employee assistance program
- Gym membership
Quick Apply
Engineer - Modern Workplace (Managed Services)
LAB3 —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Management
- SharePoint
Quick Apply
Technology Support Specialist - Onsite (Geelong)
Epworth —Richmond VIC
- Full-time
- Management
- Administrative experience
- No degree
- Relocation assistance
Quick Apply
Regional IT Analyst
Aggreko —Braeside VIC
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
Senior Support Analyst
Woolpert —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Customer service
- Education
- Health insurance
- Employee assistance program
Quick Apply
Home Assessor
Auto & General Holdings —Sunshine VIC
- Organisational skills
- Communication skills
- Time management
- Parental leave
- Gym membership
Quick Apply
WHS Manager (Work, Health, Safety Manager)
Mayflower —Brighton East VIC
- Full-time
- Nursing
- Management
- Analysis skills
- COVID-19 protective measures
- Parental leave
Engineer - M365
LAB3 —Melbourne VIC
- Contract
- Hybrid work
- Azure
- DevOps
- AI
Quick Apply
5d
Learning And Development Coordinator
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $118,000 - $121,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- First Aid Certification
- Free parking
- Employee assistance program
9d
EUC Specialist
Showtime Consulting —Melbourne VIC
- Full-time
- Azure
- Management
- Leadership
Quick Apply
7d
Senior Test Analyst
ABN Group —Melbourne VIC
- Full-time
- Azure
- Salesforce
- DevOps
- Health insurance
- Annual leave
Implementation & Service Specialist
HILTI —Melbourne VIC
- Microsoft Office
- Communication skills
2d
Senior Consultant, Advisory Services - Hybrid
Esri Australia —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Business Administration
- Employee assistance program
7d

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End User Technical Support Consultant

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
4 days ago

Qualifications

ITIL Certification
Incident management
ITIL
Security
Diploma
Help desk

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12071

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role
The End User Technical Support Consultant reports to the End User Support (EUS) Technical Support Team Leader within Enterprise Technology, plays a critical role in delivering both first and second level support, specialising in onsite support for all DTP-issued laptops, desktops, printers, and mobility solutions within the corporate standard operating environments (SOE). This position serves as a primary escalation point for complex hardware/software incidents that cannot be resolved at the initial support level, ensuring efficient diagnosis and resolution of technical issues. Additionally, the consultant manages the fulfillment of new hardware and software requests, maintaining seamless end-user operations and supporting organisational productivity.

Click here to access the .

We are seeking a proactive professional who applies critical thinking to resolve complex issues, confidently navigates digital and technological tools, and tailors communication to meet the needs of diverse stakeholders and customers. You will work collaboratively to drive continuous improvement, create a strong sense of purpose, and deliver meaningful outcomes aligned to organisational priorities and community impact.

Position Outcomes/Accountabilities

You’re someone who:

Uses professional judgment to deliver high-quality first and second level ICT support for DTP-issued devices, ensuring users can access applications and services efficiently through appropriate hardware and software.
Provides excellent customer service by resolving issues effectively using end-to-end incident and problem management, enabling staff to work smoothly with their ICT devices.
Identifies and analyse recurring technical problems, developing innovative solutions to prevent future incidents and improve IT infrastructure services.- Offer clear advice to stakeholders to help them choose the right ICT devices and systems that meet their business needs and goals.
Supports and trains team members, maintaining accurate documentation of work instructions to ensure quick and effective incident resolution across the team.
SFIA (Global Competency Framework)
Incident Management (SFIA Level 3) - Prioritises and diagnoses incidents using established procedures and tools, ensuring timely resolution. Escalates complex issues appropriately and maintains clear communication throughout the process. Contributes to identifying recurring problems to support ongoing service improvements.
Customer Service Support (SFIA Level 3) - Serves as a routine contact for customers, handling a variety of inquiries and service requests efficiently. Provides clear guidance and escalates issues when needed to ensure customer satisfaction. Builds positive relationships by delivering consistent and professional support

Qualifications and experience

You’ll bring:

ITIL v3/ v4 Foundation Certified. (mandatory)
Solid understanding of Information Technology Infrastructure Library (ITIL). (mandatory)
Knowledge of operating systems, and application security best practices (mandatory)- Related IT hardware and software training or equivalent work experience (mandatory)
Tertiary degree or diploma in a relevant field. (desirable)

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

Applications close at 11.59pm on Tuesday, 8 September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Quentin Apelu, Manager ICT Workplace Services via [email protected].

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Applications close Tuesday 8 September 2026 at 11.59pm

Posted

26 August 2026

Apply Now

Refine Your Search

team leader desktop jobs in melbourne, vic

End User Technical Support Consultant

IT Service Desk Analyst

Level 1 Windows Network Support

Service Desk Engineer, Level 2 - CT Group

Network Support Level 1

Endpoint Engineering Team Leader

Team Leader Estimating

Contact Centre Trainer

Engineer - Modern Workplace (Managed Services)

Technology Support Specialist - Onsite (Geelong)

Regional IT Analyst

Senior Support Analyst

Home Assessor

WHS Manager (Work, Health, Safety Manager)

Engineer - M365

Learning And Development Coordinator

EUC Specialist

Senior Test Analyst

Implementation & Service Specialist

Senior Consultant, Advisory Services - Hybrid

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