In-Demand Superannuation call centre Jobs in Melbourne, Vic

Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- $67,185 a year
- 8 hour shift
- In-person
- Communication skills
Technical Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Weekend availability
- Writing skills
- Microsoft Office
- Senior Secondary Certificate of Education
14d
Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Customer Experience Specialist (Voice Team)
Amber Electric —Melbourne VIC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- AI
- Annual leave
- Work from home
Quick Apply
14d
Research Assistant
The Walter and Eliza Hall Institute of Medical Research —Parkville VIC
- $84,479 - $106,069 a year
- Full-time
- Research
- Bachelor's degree
- Computer skills
Dispute Resolution Representative | 12 Month Max Term Contract
Health Employees Superannuation Trust Australia —Melbourne VIC
- Contract
- Management
- Microsoft Office
- Analysis skills
- Parental leave
- Employee assistance program
Technical Support Officer
Department of Education —Melbourne City Centre VIC
- Weekend availability
- Writing skills
- Microsoft Office
- Senior Secondary Certificate of Education
14d
Learning And Development Coordinator
Knowmore Legal Service —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick Apply
Customer Specialist Support Advisor- Resolutions
Transurban —Melbourne City Centre VIC
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
5d
Sales Travel Consultant
Flight Centre Brand —Melbourne VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
Research Officer
The Walter and Eliza Hall Institute of Medical Research —Parkville VIC
- $107,194 - $115,059 a year
- Full-time
- Doctoral degree
- Research
- Communication skills
Client Account Manager
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $100,000 - $140,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Sales
Quick Apply
Placement Support Consultant
The Salvation Army —Blackburn VIC
- Full-time
- Microsoft Office
- Communication skills
- Parental leave
- Employee assistance program
Investment Associate - Unlisted Assets
Health Employees Superannuation Trust Australia —Melbourne VIC
- Parental leave
- Employee assistance program
2d
2027 Ophthalmology Fellow
Western Health —Melbourne VIC
- $25 - $30 an hour
- Full-time
- Medicine
- Education
Product Owner (Plasma Supply Growth)
Australian Red Cross Lifeblood —West Melbourne VIC
- $125,000 a year
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Parental leave
- Employee assistance program
8h
Service Delivery Consultant
NGS Super —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Financial services
Quick Apply
Enterprise Process Manager
Health Employees Superannuation Trust Australia —Melbourne VIC
- Financial services
- AI
- Parental leave
- Employee assistance program
2h

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Explore jobs in more locations

superannuation call centre jobs near melbourne, vic

Inbound Superannuation Consultant

Mercer -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Call center experience
Financial services
Communication skills

Full Job Description

Company:

Mercer

Description:

Location: Modern City Office in Docklands Melbourne (Hybrid)
Hours: 37.5 hours per week, rotating roster Monday to Friday between 7:00 AM and 8:00 PM (No weekends)
Training: 2 weeks paid comprehensive training provided

Employment Type: 6-month fixed-term contract, full-time (37.5 hours)

About the Role:
We are looking for motivated and talented individuals to join Mercer’s Helpline Contact Centre team. In this role, you will deliver outstanding customer service and provide general advice information to members regarding their superannuation across multiple funds we administer. Your focus will be on building trusted relationships with members and internal colleagues while meeting key performance indicators centered on call quality and customer experience.

What You’ll Do:

Provide exceptional support and advice to superannuation members
Build strong, trust-based relationships with members and colleagues
Achieve KPIs related to call quality and customer satisfaction
Work collaboratively within a dynamic team environment

What We’re Looking For:

A customer-focused mindset with a passion for helping others
Excellent conversational skills, including active listening, empathy, respect, and a sense of humour
Strong problem‑solving abilities and the capacity to manage complex enquiries confidently and accurately.
Ability to work independently and as part of a team
Excellent written and verbal communication skills
Able to follow established processes and proficient at using multiple systems. (NEW POINT)
Self-motivated with a willingness to learn and grow – we provide the tools and support for your success

What Will Make You Stand Out:

Experience in superannuation, financial services, or a fast‑paced contact centre environment.
Strong customer‑service skills, able to explain complex topics clearly and with empathy.
Previous call‑centre experience is advantageous but not essential; we welcome candidates from diverse customer service backgrounds and provide full training.

Why Join Mercer:

Professional development opportunities to help you grow your career
Engaging and meaningful work with supportive leadership
A vibrant, inclusive culture where your ideas and contributions matter
Access to a wide range of career paths, benefits, and rewards designed to support your well-being

Important Information:

Applicants must have the legal right to work in Australia.
Employment is conditional on satisfactory pre‑employment checks. Successful candidates must complete and pass:
- previous employment verifications,
- a clear criminal history check
- and a bankruptcy check

Ready to make a difference? Apply now and become part of a team that values your skills and supports your growth!

About Mercer:

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Apply Now

Refine Your Search

superannuation call centre jobs in melbourne, vic

Inbound Superannuation Consultant

Customer Service Officer

Response Officer - Non Shiftwork

Technical Support Officer

Insurance & Claims Consultant

Customer Experience Specialist (Voice Team)

Research Assistant

Dispute Resolution Representative | 12 Month Max Term Contract

Technical Support Officer

Learning And Development Coordinator

Customer Specialist Support Advisor- Resolutions

Sales Travel Consultant

Research Officer

Client Account Manager

Placement Support Consultant

Investment Associate - Unlisted Assets

2027 Ophthalmology Fellow

Product Owner (Plasma Supply Growth)

Service Delivery Consultant

Enterprise Process Manager

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