In-Demand Solutions delivery manager Jobs in Melbourne, Vic

Service Delivery Manager
Compnow —Notting Hill VIC
- Contract
- Management
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
Quick Apply
8d
Manufacturing Manager (Thomastown, VIC)
CSR —Thomastown VIC
- Full-time
- Management
- Engineering
- Leadership
- Parental leave
Quick Apply
Service Delivery Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Referral program
Facilities Supervisor
Compass Group Australia —Melbourne VIC
- $80,000 a year
- Full-time
- Customer service
- Supervising experience
- Front desk
Data Centre Manager, Infrastructure Delivery Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Data analysis skills
- AWS
9d
ANZ IT Service Senior Manager
Boston Consulting Group —Melbourne VIC
- Full-time
- No degree
- AI
- Leadership
13d
Tester
Granite Group —Melbourne VIC
- $700 - $750 a day
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
3d
Client Solutions Manager
QDMS Solutions —Melbourne VIC
- Construction
- In-person
- Communication skills
IT Service Delivery Manager
Toll Group —Melbourne VIC
- Full-time
- Computer Science
- PMP
- ERP systems
11d
Technical Delivery Manager
First Focus —Melbourne VIC
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Management
- SharePoint
- AI
Quick Apply
Production Manager
CSR —Yarraville VIC
- Full-time
- Analysis skills
- Manufacturing
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
10d
Project Manager / Delivery Lead
Myer —Docklands VIC
- Contract
- Hybrid work
- Communication skills
- Employee assistance program
- Gym membership
9d
Area Manager - Early Learning - Hybrid
YMCA Children's Programs —Box Hill VIC
- Up to $126,389 a year
- Full-time
- Hybrid work
- First Aid Certification
- Work from home
Platform Delivery and Quality Assurance Manager
Department of Education —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Salesforce
- Writing skills
- Agile
1d
Senior Technical Delivery Manager
AKQA —Melbourne VIC
- Agile
- AI
- Communication skills
10d
Facilities Manager (Soft Services)
BGIS —Melbourne VIC
- $100,000 - $120,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Budgeting
- Employee assistance program
- Referral program
14d
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Field Service Manager
Wilson Transformer Company Pty Ltd —Mulgrave VIC
- $90,000 - $110,000 a year
- Full-time
- In-person
Quick Apply
Training Specialist
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Paid training
- Opportunities for advancement
12h
Expressions of Interest - Government & Defence - Australia Wide
Toll Group —Laverton North VIC
- Full-time
- Management
- Business

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Service Delivery Manager

Compnow
Notting Hill VIC

Quick Apply

Job Details

Contract
8 days ago

Benefits

Birthday leave
Annual leave
Employee discount

Qualifications

Management
IT service management
Microsoft Office
IT infrastructure
ITIL
Working with Children Check
Communication skills
Negotiation
Time management

Full Job Description

Introduction:

This is a fixed term contract for 6 months to cover maternity leave, with the potential for an extension!

About Compnow:
Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Description:
Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

A free day of leave on your birthday
Five weeks annual leave incentive
Employee discounts on IT Equipment
Employee discounts on accommodation in Bali, Indonesia
Training programs designed for you
Flexible working arrangements
Long term career pathways

What you’ll do?

The Service Delivery Manager is responsible for managing a portfolio of assigned clients and their associated onsite staff. They will work alongside other SDMs within the team for collaboration and support, with the Victorian Engineering Manager available as the escalation point when required.

The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels. They are responsible for reviewing, completing and authorising Service Level Reports summarising Compnow service achievements and areas of service improvement. Providing an escalation path to raise any issues of failed Service Delivery and requests for extraordinary service. Understanding each customer’s required Service Levels and strategic objectives and how this relates directly to the customer business outcomes.

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Own and manage customer MSA contracts, including service delivery obligations, contract reviews, renewals, variations, and supporting commercial discussions with BDMs/Account Directors.
Lead and govern BAU service delivery, providing direction, coaching and guidance to operational team leaders to ensure consistent, high-quality outcomes.
Drive service performance management, including SLA governance, service availability, continuity planning, and ensuring contractual commitments are met.
Identify, manage and mitigate strategic and operational risks, enabling proactive decision-making across customer environments and delivery teams.
Build and maintain strong customer relationships by leading service reviews, chairing governance meetings, and delivering operational and performance reporting.
Act as the key customer advocate, coordinating internal teams and subject matter experts to meet customer needs and continuously improve service delivery.
Champion continuous improvement and team development, including ITIL-aligned process optimisation, customer satisfaction initiatives, and mentoring delivery staff.

What you’ll bring?

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Proven experience in IT Service Delivery within an MSP environment, leading and managing operational support teams.
Demonstrated ability to manage customer relationships, contracts and escalations, with strong negotiation and stakeholder engagement skills.
Experience driving service performance, reporting, and continuous improvement initiatives across support environments.
Solid working knowledge of IT infrastructure, networks and services, with the ability to engage both technical and business stakeholders.
Highly developed communication, time management and reporting skills, including Microsoft Office and operational reporting tools.
Experience in project delivery or small project management, with the ability to influence outcomes and lead improvements.
Strong understanding of ITIL principles, service management frameworks and service quality standards (e.g. ISO 9001).

What else do you need to apply?

Travel on-site to our office in Notting Hill and to client sites.
Must be an Australian resident available to work full time without restrictions.

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working with Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

#LI-DNI

Quick Apply

Refine Your Search

solutions delivery manager jobs in melbourne, vic

Service Delivery Manager

Manufacturing Manager (Thomastown, VIC)

Service Delivery Manager

Facilities Supervisor

Data Centre Manager, Infrastructure Delivery Operations

ANZ IT Service Senior Manager

Tester

Client Solutions Manager

IT Service Delivery Manager

Technical Delivery Manager

Production Manager

Project Manager / Delivery Lead

Area Manager - Early Learning - Hybrid

Platform Delivery and Quality Assurance Manager

Senior Technical Delivery Manager

Facilities Manager (Soft Services)

Service Desk Manager

Field Service Manager

Training Specialist

Expressions of Interest - Government & Defence - Australia Wide

I want to receive the latest job alert for solutions delivery manager in melbourne, vic

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