In-Demand Service desk / onsite engineer Jobs in Melbourne, Vic

Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- SharePoint
- Work from home
- Free food
Quick Apply
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Service Desk Engineer, Level 2 - CT Group
Lyra Technology Group —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Organisational skills
- Communication skills
Quick Apply
8d
Senior Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
Service Desk Coordinator (Managed IT Services)
Medical iT —Melbourne VIC
- Full-time
- Management
- Customer service
- Communication skills
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Docklands VIC
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
Senior Digital Support Engineer
Service Stream —Melbourne VIC
- Full-time
- Computer Science
- Administrative experience
- Bachelor's degree
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
9d
IT Infrastructure Engineer
Vix Technology —Melbourne VIC
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Quick Apply
Support Technician
First Focus —Melbourne VIC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Paid training
Quick Apply
AI Implementation Lead
Metricon —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Analysis skills
10d

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Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
Have an Australian driver's licence. Generally, our hires in this position have at least 2 years' experience in similar roles, however, we will consider people…
Quick Apply
Level 1 Windows Network Support
Medical iT —Melbourne VIC
Tertiary Education, Diploma, Degree Qualification or equivalent. Working with support related items for Office 365 and Microsoft Exchange Online services.

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Service Desk / Onsite Engineer (MSP)

VISITS -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Work from home
Transportation links
Free food
Opportunities for promotion

Qualifications

Microsoft Outlook
Management
Driver Licence
Staff training
SharePoint
AI
Communication skills
Intune
Time management
Identity & access management

Full Job Description

Join a Service Desk where your impact on customers actually matters
Work across real client environments (not repetitive internal IT)
Grow your Microsoft 365 and modern workplace skills in a supportive team
Immediate start available!

At VISITS, you'll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.

Your Role

As part of the National Service Desk, provide outstanding technical support to a wide range of businesses and their staff
Support technologies including endpoints (hardware, operating systems and applications), identity, cyber security, M365 and office technologies, utilising the latest technical management solutions
Deliver services by both remote (phone, email, portal and chat) and onsite support
Be involved in the delivery of broader services including changes and projects

The VISITS' difference

Like many MSPs, we handle incidents and service requests across a broad range of technologies. But at VISITS, our culture goes further - we're passionate about helping clients use technology to enable their success.

At the forefront of our culture is considering the human impact of IT services. Incidents represent clients who cannot perform their work (not just something that has broken). New software features are an opportunity for clients to work smarter (not just a new system needing support).

Your Technical and Professional Skills

Working Experience

It's highly desirable that you have worked at another MSP, where you've learnt to be adaptable working across multiple client environments.

Generally, our hires in this position have at least 2 years' experience in similar roles, however, we will consider people with less experience if you're a fast up-and-comer. Ongoing training is provided to all staff, regardless of experience.

Technical

You must have good technical skills and experience in the following:

Windows 11
Management of endpoints, including deployment via Autopilot and management via Intune
Support for M365 applications and services including Outlook, Teams, SharePoint, OneDrive for Business and office productivity tools.
EntraID for identity and access management including MFA and conditional access
Cyber security tools

It would be helpful if you have experience with:

Teams Phone and meeting room technologies
Supporting clients with AI tools
Some/all of our technology stack, including HaloPSA, NinjaRMM, Rewst and ITGlue

Recognised certifications form an important part of our commitment to professional excellence and client confidence. Applicants are expected to hold relevant Microsoft Certifications, or to be actively working towards them. Should you not currently hold the M365 Certified Endpoint Administrator Associate (MD-102) certification, we would anticipate its completion within the first four months of employment and will provide the necessary support to achieve this requirement

Professional

If you're passionate about customer service and love building strong relationships, you'll thrive in this role. Here's what you'll bring:

Outstanding verbal and written communication skills with the confidence to engage all levels of a business
A passion for customer service with a high degree of patience and empathy
An excellent understanding of service desk processes
Solid problem solving and critical thinking skills
Excellent time management skills
Ability to work collaboratively as part of a team or on your own
Reliability and dependability, taking ownership of anything that comes your way
Commitment to ongoing professional development and training

About VISITS

We're a national Managed IT and Cyber Security Services Provider with our head office in South Melbourne.

Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support. They stay with us because we deliver exceptional business outcomes and standout customer experiences. And we're growing fast!

Our technical team are respected, capable and growing. We only hire the best people who share our passion and values.

Your Perks and Benefits

As part of a friendly and collaborative team, you'll enjoy:

Above average remuneration.
Hybrid/flexible positions aligned to the specific job and client needs.
A brand-new modern office in South Melbourne with a terrace and great views, luxe end of trip facilities (including towel service) and located within easy access of public transport. (Anzac Station nearby. Tram stop outside office).
Personalised professional development plan with opportunities for career progression.
Free breakfast, light lunches, snacks, cafe quality coffee and drinks.
Regular social events, Friday Night drinks and BBQ.
Access to company cars.

Employment Specifics

This is a full-time, permanent role.

You will work from our South Melbourne office and client sites with some flexibility to work from home.

Due to the nature of IT work, the position will involve some occasional after-hours and weekend work. Participation in an after-hours support roster will be also be required.

You must:

Have an Australian driver's licence
Be an Australian Citizen/Permanent Resident
Agree to complete a Criminal History Clearance Check and a security background check.

Remuneration will be negotiated based on your experience and qualifications.

Direct applications only - we are not engaging recruitment agencies for this role.

Please note that we will only be contacting applicants that have been shortlisted.

Quick Apply

Refine Your Search

service desk / onsite engineer jobs in melbourne, vic

Service Desk / Onsite Engineer (MSP)

Level 1 Windows Network Support

Service Desk Engineer, Level 2 - CT Group

Senior Service Desk / Onsite Engineer (MSP)

Service Desk Coordinator (Managed IT Services)

Network Support Level 1

Service Desk Analyst

IT & Workplace Support Engineers (Multiple Opportunities Available)

Senior Digital Support Engineer

Senior IT Support Engineer

IT Infrastructure Engineer

Support Technician

AI Implementation Lead

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