In-Demand service delivery team lead Jobs in melbourne, vic

Retail & Workplace Team Lead
Accent Group —Cremorne VIC
- Full-time
- Microsoft Office
- POS
- Leadership
Quick Apply
5h
Service Delivery Lead
Leidos —Melbourne VIC
- Full-time
- Annual leave
Service Delivery Manager
Cognizant —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
9d
IT Service Desk Team Lead
FYFE —Melbourne VIC
- Paid training
- Parental leave
3d
Senior Product Support Manager
SoftVence Digital Solutions —Melbourne VIC
- $8,000 - $9,800 a month
- Full-time
- CRM software
- Supervising experience
- Business Administration
Quick Apply
Industry & Talent Engagement Lead (Skilled Trades), 12 Month Contract
Tesla —Cremorne VIC
- Full-time
13d
Team Leader - Field Service
Stryker —Melbourne VIC
- Full-time
- Health insurance
Service Delivery Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Referral program
Manager, Relocatables Team
Victorian School Building Authority —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Communication skills
7d
Technical Support Team Lead (24/7 Operations)
Kapsch TrafficCom Australia PTY Ltd —Melbourne VIC
- Full-time
- Management
- Employee assistance program
Quick Apply
Lead Hand - New Delivery Hub
Dragonfly —Melbourne VIC
- Full-time
- Communication skills
7d
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Engagement Lead
Future Secure AI —Melbourne VIC
- AI
- Leadership
Quick Apply
2d
IT Service Desk Team Leader
Victorian Electoral Commission —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
6d
Team Lead – Dispute Resolution Manager
DXC Technology —Melbourne VIC
- Full-time
- Management
- Team management
- In-person
Operations Courier
UPS —Tullamarine VIC
- Full-time
CHIEF OPERATING OFFICER – HOME CARE & COMMUNITY CARE
SHK Asia Pacific —Melbourne VIC
Data Center Security Specialist
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Office
- AWS
Client Services Officer
Ticketebo —Cheltenham VIC
- $60,000 - $75,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
11h
Field Supervisor
Service Stream —Epping VIC
- Full-time
5h

I want to receive the latest job alert for service delivery team lead in melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service delivery team lead jobs near melbourne, vic

Service Desk Team Leader jobs in Melbourne VIC

Service Delivery Manager jobs in Melbourne VIC

Field Service Engineer jobs in Melbourne VIC

Chief Operating Officer jobs in Melbourne VIC

Senior Product Manager jobs in Melbourne VIC

Delivery Manager jobs in Melbourne VIC

Team Leader jobs in Melbourne VIC

Service Desk Team Leader jobs in Leichhardt Nsw

Service Station Attendant, Console Operator jobs in Sydney Nsw

Guest Service Agent jobs in Melbourne Vic

Armadale Health Service jobs in Armadale Wa

Lead Hand jobs in Canning Vale Wa

Lead Hand jobs in West Melbourne Vic

Gardening, Nursery Hand jobs in Gold Coast Qld

Lead Hand jobs in South Granville Nsw

Lead Hand jobs in Deer Park Vic

Sandwich Hand jobs in North Melbourne Vic

Sandwich Hand jobs in Sydney Nsw

Service Delivery Manager jobs in Sydney Nsw

Service Delivery Manager jobs in Alawa Nt

Retail & Workplace Team Lead

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time
5 hours ago

Qualifications

Jira
ITIL Certification
WMS
Microsoft Office
Zendesk
IT support
POS
ServiceNow
Leadership
Communication skills
Intune
VPN

Full Job Description

Join one of Australia and New Zealand’s largest retail groups - Accent Group. With a portfolio of over 900 stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes - we’re shaping the future of retail. At Accent Group, we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!)

The Retail & Workplace Technology Team Lead plays a critical role in ensuring reliable, efficient, and user-centric technology support across the company’s retail footprint, warehouse environments, and corporate offices.
This role is responsible for leading a team of technicians, overseeing technology delivery across stores and workplace environments, and driving service improvements through standardisation, proactive support, and stakeholder engagement. The role spans both operational support (BAU) and implementation of modern workplace initiatives, including device management, end-user compute, POS systems, and collaboration tools.

Key Responsibilities will include:

Lead, mentor, and coordinate a team of support technicians covering retail, warehouse, and corporate sites.
Manage task allocation, rosters, escalation handling.
Provide leadership across incident response, relocations, and tech fit-outs.
Oversee deployment and lifecycle management of POS terminals, printers, mobile devices, and office tech.
2nd Level Support technology in-store (new store openings, refits, and closures) and ensure on-site readiness.
Lead the implementation and support of workplace AV, conferencing, and meeting room technologies.
Manage IT onboarding/offboarding processes, asset tracking, and returns.
Ensure consistent device builds (Intune Autopilot / Windows / iOS / mac OS) and compliance with company standards.
2nd Level support and troubleshoot key systems including: POS environments (hardware and software), Mobile Device Management (Intune), Collaboration platforms (O365, Teams, Zoom), Printing, Wi-Fi, VPN, and other user technologies.
Maintain strong communication with Store Ops and IT teams.
Identify improvement opportunities in service delivery and tech usability.
Support rollout of strategic projects (WMS, security upgrades, infrastructure modernisation).
Maintain accurate documentation and knowledge base articles for support teams and end users

To be successful you will ideally have:

Demonstrated 5+ years in an IT support/technical services role, including at least 2 years in a team leadership capacity.
Experience supporting retail store technology environments, including POS, printers, and mobile devices.
Familiarity with Microsoft Intune, Office 365, Active Directory, and MDM tools.
Proven ability to manage vendors and coordinate field support teams.
Experience in a retail or multi-site environment supporting POS, store networks, and handheld devices.
Proficiency in Microsoft 365, Windows 11, and endpoint management (Intune/Autopilot).
Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Management, or similar).
ITIL v3/4 Training or Certification
Have a Make it Happen Attitude
Strong interpersonal and customer skills with the ability to build relationships at all levels.
Excellent listening, verbal and written communication skills.
Take ownership of the incidents and see them to a satisfactory resolution.
Able to function and collaborate within a team and remain approachable always.
Retail Experience beneficial.

Why Join Accent Group?

Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

service delivery team lead jobs in melbourne, vic

Retail & Workplace Team Lead

Service Delivery Lead

Service Delivery Manager

IT Service Desk Team Lead

Senior Product Support Manager

Industry & Talent Engagement Lead (Skilled Trades), 12 Month Contract

Team Leader - Field Service

Service Delivery Manager

Manager, Relocatables Team

Technical Support Team Lead (24/7 Operations)

Lead Hand - New Delivery Hub

Service Desk Manager

Engagement Lead

IT Service Desk Team Leader

Team Lead – Dispute Resolution Manager

Operations Courier

CHIEF OPERATING OFFICER – HOME CARE & COMMUNITY CARE

Data Center Security Specialist

Client Services Officer

Field Supervisor

I want to receive the latest job alert for service delivery team lead in melbourne, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected