In-Demand senior service desk Jobs in melbourne, vic

Service Desk Team Leader
Office of Public Prosecutions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
9d
Senior Service Desk Technician
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Free food
10d
IT Service Desk Team Leader
Victorian Electoral Commission —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
8d
Senior IT Service Desk Officer
Glen Eira City Council —Caulfield VIC
- Full-time
8d
Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
4d
Infrastructure Manager
Funlab —Abbotsford VIC
- $120,000 - $140,000 a year
- Full-time
- Employee assistance program
1d
Service Desk Analyst (Asahi Beverages)
Asahi Beverages —Southbank VIC
- From $4,500 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
IT Service Desk Analyst
Regis Aged Care —Camberwell VIC
8d
IT Service Desk Team Lead
FYFE —Melbourne VIC
- Paid training
- Parental leave
4d
Accommodation Coordinator | Supported Independent Living (SIL)
I-HDS —Preston VIC
- $60,131.11 - $119,276.72 a year
- Full-time
- First Aid Certification
- Organisational skills
- In-person
- Travel reimbursement
Quick Apply
2d
ICT Support Technician
TechInnovate Pty Ltd —Williamstown North VIC
- $75,000 - $85,000 a year
- Full-time
- Management
- Administrative experience
- SharePoint
- Professional development assistance
Quick Apply
11d
Guest Relations Receptionist
CBRE —Melbourne VIC
- Part-time
- AI
- Communication skills
- Time management
Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Head of Technology Operations
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Management
- Budgeting
- Leadership
14d
Senior Manager - Infrastructure Operations
Wesfarmers Health —Docklands VIC
- Azure
- Management
- Budgeting
- Employee assistance program
2d
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
IT Manager
Government schools —Melbourne VIC
- Part-time
- Management
- Microsoft Office
- Senior Secondary Certificate of Education
8d
Practice Manager/Senior Receptionist Physiotherapy Clinic
Bundoora Physiotherapy Clinic —Bundoora VIC
- $60,000 - $75,000 a year
- Full-time
- Customer service
- Administrative experience
- Clinic
Quick Apply
12d
IT Support Lead
Easygo —Melbourne VIC
- Administrative experience
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Senior IT support analyst
Millennium —Mulgrave VIC
- Full-time
- Azure
- SharePoint
- Communication skills
4d

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senior service desk jobs near melbourne, vic

Service Desk Team Leader

Office of Public Prosecutions
Melbourne VIC

Apply Now

Job Details

Full-time
$116,413 - $140,849 a year
9 days ago

Qualifications

Incident management
Microsoft Exchange
Microsoft Office
Administrative experience
AI
Leadership
Intune

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $116,413 - $140,849

Grade: VPS 5

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/OPP/CS/1927311

Located within the Corporate Services Division’s IT Services Unit, the Service Desk Team Leader plays a pivotal role in driving excellent customer service and technical support for the Office of Public Prosecutions

Service Desk Team Leader. Full time, ongoing position. Applications close on 11:59pm Tuesday 9 June 2026.

About the role:

Reporting to the Digital Operations & Technology Manager, you will manage a high-performing team of service desk administrators. You will provide the leadership and mentorship needed to grow your team, act as a key technical escalation point, and passionately champion innovation—embracing automation, AI, and self-service capabilities to modernise our support processes.

Key Responsibilities

Team Leadership: Manage daily workloads, staff rostering (on-site and remote), and priorities for the Service Desk team while maintaining a high-volume, high-quality customer service culture.
Incident Management: Triage incidents and service requests using our ITSM tool, ensuring timely and professional handling of all IT enquiries.
Technical Escalation & Support: Act as the escalation point for complex incidents, utilizing your strong technical background to support Windows, Active Directory/Entra/Intune, Office 365, iOS devices, and hardware fleets.
Innovation & Modernisation: Identify opportunities to improve processes, knowledgebase management, and self-service tools leveraging automation and AI.
Capability Building: Coach team members and non-IT "technology champions," develop robust documentation, and analyze incident trends to identify recurring issues and training opportunities.

About You

To be successful in this role, you will bring:

Proven Leadership: Experience leading and managing a small-to-medium IT service desk team within a government or commercial environment.
Mentorship & Communication: Strong capability in coaching junior team members, transferring knowledge, and communicating professionally with senior stakeholders and diverse staff.
Robust Technical Expertise: Strong administration knowledge of Microsoft Entra AD, Intune device management/deployment, Exchange, MS Teams, Autopilot, Windows, Office 365, and iOS environments.
Project Experience: Demonstrated experience owning and executing complex service desk projects, such as device platform migrations and OS upgrades.

About Us:

The Office of Public Prosecutions (OPP) is an independent statutory authority responsible for conducting serious criminal prosecutions across Victoria on behalf of the Director of Public Prosecutions (DPP). Our team, consisting of over 475 skilled professionals, supports the work of the DPP, the Chief Crown Prosecutor, and Crown Prosecutors. We strive to be a criminal justice system leader and a dynamic organisation, continually adapting to deliver effective outcomes for our people and the community.

At the heart of the criminal justice system are people – practitioners and the community we serve. Our vision is to lead in legal excellence, fostering an innovative, supportive environment with a commitment to innovation, collaboration, and professional excellence.

Applications must contain a resume and cover letter.

You will be required to complete the online Key Selection Criteria questions located on the last page of the online application form. A separate document responding to the key selection criteria is not required.

Applications close on 11.59pm Tuesday 9 June 2026.

In accordance with the VPS recruitment process all candidates are required to complete a pre-employment misconduct screening declaration. Further information is available on the VPSC website

The OPP is committed t o building a diverse workforce and an inclusive culture. People from all cultural backgrounds are strongly encouraged to apply, particularly applicants of Aboriginal and Torres Strait Islander heritage, or those who may experience disability related barriers in securing employment.

Applications close Tuesday 9 June 2026 at 11.59pm

Posted

27 May 2026

Apply Now

Refine Your Search

senior service desk jobs in melbourne, vic

Service Desk Team Leader

Senior Service Desk Technician

IT Service Desk Team Leader

Senior IT Service Desk Officer

Service Desk Analyst

Infrastructure Manager

Service Desk Analyst (Asahi Beverages)

IT Service Desk Analyst

IT Service Desk Team Lead

Accommodation Coordinator | Supported Independent Living (SIL)

ICT Support Technician

Guest Relations Receptionist

Senior Service Desk Engineer

Head of Technology Operations

Senior Manager - Infrastructure Operations

Network Support Level 1

IT Manager

Practice Manager/Senior Receptionist Physiotherapy Clinic

IT Support Lead

Senior IT support analyst

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