In-Demand Senior personal Jobs in Melbourne, Vic

Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
Senior Service Delivery Manager Melbourne, Victoria
Bupa —Melbourne VIC
- Management
- Analysis skills
- Financial services
2h
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Senior Collection Manager, Indigenous Restricted Collection
Museums Victoria —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Communication skills
1h
Senior Campus Experience and Major Events Coordinator
Monash University —Clayton VIC
- $110,527 - $121,227 a year
- Part-time
- Supervising experience
- Communication skills
11d
Senior Contact Centre Change & Communications Manager
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
3h
Investigations Manager
Energy Safe Victoria —Melbourne City Centre VIC
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
1h
Associate or Senior Associate - Personal Injury
Shine Lawyers —Melbourne VIC
- Part-time
- Bachelor's degree
- Work from home
Personal Trainers - Club Lime Ringwood (Qualified and Non-Qualified)
SR PT Education —Ringwood VIC
- Part-time
- First Aid Certification
- In-person
Quick Apply
10h
Senior Lecturer (Education Focused)
Monash University —Clayton VIC
- $150,841 - $173,931 a year
- Full-time
- Hybrid work
- Master's degree
- Teaching
14d
Senior Change Manager
PWC Australia —Southbank VIC
- Contract
- AI
- Parental leave
1d
NON-EMERGENCY PATIENT TRANSPORT Opportunities - Clinic Transport Officer, METRO
Victorian Government —Melbourne VIC
- Part-time
- Bachelor's degree
9d
Senior Talent Acquisition Partner
Talent —Melbourne VIC
- Contract
- CRM software
- Customer service
- Education
Personal Trainer (New/Experienced)
Driven Personal Trainers —Malvern VIC
- $48 - $74 an hour
- CPR Certification
- First Aid Certification
- In-person
- Gym membership
- Professional development assistance
Quick Apply
Senior Manager Hardship
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Work from home
Senior HR Business Partner
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Parental leave
10d
Senior Events Advisor
The Walter and Eliza Hall Institute of Medical Research —Parkville VIC
- $108,119 - $117,039 a year
- Full-time
- No degree
- Organisational skills
- Communication skills
9d
Senior Records Manager
Jesuit Social Services —Richmond VIC
- Contract
- Office experience
- Employee assistance program
5h
Senior Security Specialist
Victorian Government —Melbourne VIC
- $142,790 - $166,938 a year
- Full-time
- Remote
- Analysis skills
- Work from home
10d
Senior Property Officer
Yarra Valley Water —Melbourne VIC
- $124,152.08 - $134,209.92 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Work from home
7h

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Hotel Service Manager

Imagine Hotels & Resorts Pty Ltd
Southbank VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Cleaning
Communication skills
Office experience

Full Job Description

Salary $80,000 - $90,000 + Super

The Hotel Service Manager is responsible for overseeing key operational service areas of the hotel, including housekeeping operations, guest experience management, and providing operational support across front office and central reservations functions when required.

This role ensures the highest levels of cleanliness, presentation, and operational efficiency across the property, while actively managing the guest feedback cycle to deliver exceptional service standards. The position plays a critical role in maintaining seamless service delivery across departments through proactive leadership, operational coordination, and continuous improvement initiatives.

Key Responsibilities

Housekeeping Operations

Oversee the cleanliness, presentation, and overall orderliness of the entire hotel property.
Plan and coordinate housekeeping schedules in accordance with occupancy forecasts and operational requirements.
Allocate duties and monitor staff productivity to ensure efficient room turnaround and service delivery.
Train, develop, and evaluate housekeeping staff to ensure adherence to service and brand standards. Participate in recruitment processes and recommend new personnel where required.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.
Organise and coordinate deep cleaning programs and preventative housekeeping maintenance initiatives.
Maintain par levels of supplies and linen and complete monthly stocktakes.
Ensure rooms requiring maintenance are placed Out of Order where appropriate and reported promptly.
Monitor housekeeping-related guest feedback and implement corrective action where necessary.
Maintain the lost property register and coordinate with Front Office regarding guest enquiries.
Provide operational leadership during peak periods to maintain service continuity and efficiency.
Anticipate, identify, and resolve operational issues impacting housekeeping standards or guest experience.

Guest Experience & Feedback Management

Manage the end-to-end guest feedback cycle across all platforms including OTAs, webchat, online reviews, and email correspondence.
Monitor guest sentiment and ensure timely, professional responses across all communication channels.
Manage service recovery processes to ensure guest concerns are addressed effectively and professionally.
Champion the brand through proactive guest engagement and positive customer interactions.
Ensure compliance with internal guest feedback KPIs and response time standards.
Analyse guest feedback data to identify trends, operational sensitivities, and opportunities for service improvement.
Develop reporting processes to capture key insights relating to the guest experience.
Provide actionable recommendations to management and operational teams to enhance service delivery.
Identify opportunities for innovation and improvement to strengthen the overall guest experience.
Promote and maintain high standards of customer service across all departments.

Front Office & Reservations Support

Provide operational oversight and support to Front Office and Central Reservations functions when required.
Assist with coordination between housekeeping and front office teams to ensure efficient room readiness and guest check-in processes.
Support front desk operations during peak periods or staffing shortages where necessary.
Monitor reservation flow and occupancy levels in collaboration with the reservations team.
Ensure guest requests and operational information are communicated effectively between departments.
Assist in maintaining service standards across all guest-facing operational areas.

General Responsibilities

Demonstrate professionalism and leadership in all interactions with staff, guests, and external stakeholders.
Foster effective cross-departmental communication to ensure seamless operational service delivery.
Participate in company initiatives, operational improvements, marketing activities, and special projects.
Prepare reports and presentations for ownership, appointed representatives, and senior management where required.
Attend scheduled operational and management meetings.
Ensure compliance with Workplace Health & Safety (OH&S) requirements and report any hazards or incidents.
Remain receptive to feedback regarding team performance, operational processes, and personal development.

Key Result Areas

Maintenance of exceptional housekeeping and property presentation standards.
Effective implementation and management of the guest feedback cycle in line with established KPIs.
Improved guest satisfaction through proactive service recovery and operational improvements.
Effective collaboration between housekeeping, front office, and reservations teams.
Accurate reporting and identification of trends impacting the guest experience.
Positive representation of the brand through professional guest engagement.

Required Skills & Qualifications

In-depth knowledge of housekeeping operations, cleaning best practices, chemicals, equipment, and procedures.
Understanding of hotel operations including front office and reservation processes.
Strong understanding of health and safety regulations.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Demonstrated experience supervising hotel service staff (e.g. as a Hotel Service Supervisor, Front Office Manager, Head Housekeeper, Head Porter, Hotel Concierge or Hotel Office Manager) within a hotel with an established organisational structure.
Strong rostering, staff supervision and coordination skills.
Excellent communication and conflict-resolution skills, with the ability to liaise effectively with managers, staff and guests.
Ability to work effectively in a fast-paced environment.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

senior personal jobs in melbourne, vic

Hotel Service Manager

Senior Service Delivery Manager Melbourne, Victoria

Passenger Services Manager

Senior Collection Manager, Indigenous Restricted Collection

Senior Campus Experience and Major Events Coordinator

Senior Contact Centre Change & Communications Manager

Investigations Manager

Associate or Senior Associate - Personal Injury

Personal Trainers - Club Lime Ringwood (Qualified and Non-Qualified)

Senior Lecturer (Education Focused)

Senior Change Manager

NON-EMERGENCY PATIENT TRANSPORT Opportunities - Clinic Transport Officer, METRO

Senior Talent Acquisition Partner

Personal Trainer (New/Experienced)

Senior Manager Hardship

Senior HR Business Partner

Senior Events Advisor

Senior Records Manager

Senior Security Specialist

Senior Property Officer

I want to receive the latest job alert for senior personal in melbourne, vic

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