In-Demand Senior customer consultant Jobs in Melbourne, Vic

Senior Claims Consultant
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick Apply
Senior Technical Consultant (Implementation)
ADP —Cremorne VIC
- Microsoft Excel
- Microsoft Office
- SQL
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Melbourne VIC
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
12d
HR Specialist, Contracts Management - APAC
Remote —Melbourne VIC
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Business Analysis Consultant
MIGSO-PCUBED —Melbourne VIC
- Contract
- SQL
- Analysis skills
- Bachelor's degree
Experienced Private Jet Charter Sales Consultant
Air Charter Service —Melbourne VIC
- Full-time
- Sales
- Communication skills
Quick Apply
Senior CSA
Firstsource Healthcare —Melbourne VIC
- Full-time
- Management
- In-person
- Communication skills
11d
Senior Service Management Consultant
InfoConsulting Group —Melbourne VIC
- Full-time
- Remote
- Management
- Salesforce
- Bachelor's degree
Quick Apply
Senior Strategy Consultant
Centorrino Technologies —Melbourne VIC
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Business Administration
Quick Apply
Senior Managing Consultant, Advisors & Consulting Services, Performance Analytics
Mastercard —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
6d
Senior Customer Success Manager
Genesys —Melbourne VIC
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
Sales Travel Consultant
Flight Centre Brand —Greensborough VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
Senior NetSuite Consultant
Appficiency Inc. —Melbourne VIC
- Full-time
- CRM software
- ERP systems
- Master's degree
Quick Apply
Senior Consultant
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Azure
- DevOps
- AWS
- Health insurance
- Parental leave
Senior Salesforce Consultant
Monks —Melbourne VIC
- Sales
- Salesforce
- Bachelor's degree
Quick Apply
Principal Consultant, Professional Services, VP
State Street —Melbourne VIC
- Full-time
- Management
- Computer Science
- SQL
Senior Project Manager - Retail (Tenancy Coordination)
Turner & Townsend —Melbourne VIC
- Full-time
- PMP
- Construction
- Leadership
Quick Apply
Principal Consultant – Sustainability Strategy, Implementation & Disclosure
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Business development
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect Inc. —Melbourne VIC
- Full-time
- Management
- Salesforce
- Microsoft Office
12d
Claims Consultant, Group Claims - CBUS
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
Quick Apply

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Senior Claims Consultant

TAL -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

Analysis skills
Leadership
Workday

Full Job Description

Company Description

Clear career pathway – a natural stepping stone to a Technical Specialist or Leadership role.
Manage complex, high-value claims – work on challenging underwritten TPD, life insurance claims.
Flexible and supportive work environment – backed by strong organisational investment and ongoing support.

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer

Job Description

The Senior Claims Consultant is a specialist role within TAL’s Australian Super team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members.

This role also provides the opportunity to act as a mentor and escalation point, contributing to capability uplift, embedding best practice, and shaping the growth of this strategically important team.

In this role you will:

Manage a portfolio of complex life insurance claims
Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities.
Collaborate with technical experts and business partners to support sound, high-quality decision-making.
Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases.
Act as a mentor and escalation point, coaching consultants and building capability across the team.

Qualifications

Proven experience as a Claims Consultant within life insurance, looking to step up into a Senior role.
Proven experience as a Senior within life insurance.
Strong understanding of insurance legislation and frameworks (e.g Insurance Contracts Act).
Background in law or allied health (e.g OT) is highly regarded.
Strong analytical skills, resilience, and confidence managing complex and sensitive claims.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Quick Apply

Refine Your Search

senior customer consultant jobs in melbourne, vic

Senior Claims Consultant

Senior Technical Consultant (Implementation)

Customer Success Manager - Risk Management - SaaS (Hybrid)

HR Specialist, Contracts Management - APAC

Business Analysis Consultant

Experienced Private Jet Charter Sales Consultant

Senior CSA

Senior Service Management Consultant

Senior Strategy Consultant

Senior Managing Consultant, Advisors & Consulting Services, Performance Analytics

Senior Customer Success Manager

Sales Travel Consultant

Senior NetSuite Consultant

Senior Consultant

Senior Salesforce Consultant

Principal Consultant, Professional Services, VP

Senior Project Manager - Retail (Tenancy Coordination)

Principal Consultant – Sustainability Strategy, Implementation & Disclosure

Customer Success Manager - Risk Management - SaaS (Hybrid)

Claims Consultant, Group Claims - CBUS

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