In-Demand Resourcing manager Jobs in Melbourne, Vic

Implementation Manager
ADP —Cremorne VIC
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
15h
Safeworking Manager
Metro Trains Melbourne —Melbourne VIC
- Weekend availability
- Communication skills
- Commuter assistance
- Parental leave
7d
Studio Resourcing Manager
Jackson Clements Burrows Architects —Richmond VIC
- Leadership
Manager Contracts
Melbourne Water —Melbourne VIC
- Full-time
- Leadership
7d
Operations Manager
Wilson Group —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Health insurance
- Employee assistance program
6d
Product Change Manager
Saputo Inc. —Melbourne VIC
- Part-time
- Warehouse
- Manufacturing
- Leadership
Project Manager
AvePoint —Melbourne VIC
- Hybrid work
- PMP
- SharePoint
- Communication skills
- Health insurance
- Tuition reimbursement
Quick Apply
1d
Test Manager - Contract
TourbillionCX —Melbourne City Centre VIC
- Contract
- Management
- Communication skills
- Negotiation
Service Delivery Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Referral program
Project Manager
Accenture —Melbourne VIC
- Full-time
Resourcing Coordinator
Saab —Melbourne VIC
- Hybrid work
- Administrative experience
- SharePoint
- Annual leave
- Work from home
14d
Manager, Site Start Up APAC
Precision Medicine Group —Melbourne VIC
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Senior Manager, Practice Operations & Performance
Focus Partners Australia & Escala Partners —Melbourne VIC
- Leadership
Quick Apply
Technical Delivery Manager
First Focus —Melbourne VIC
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Management
- SharePoint
- AI
Quick Apply
Project Manager
Melbourne Water —Brooklyn VIC
- Full-time
- Communication skills
12d
Project Manager
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
- Communication skills
6d
Digital Enablement Manager
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- AI
- Health insurance
- On-the-job training
Assistant Project Manager | Programme and Project Management
Arup —Melbourne VIC
- Hybrid work
- Engineering
- Business
- Communication skills
- Profit sharing
- Parental leave
10h
Senior Building Decommissioning Officer
Homes Victoria —Melbourne VIC
- $116,413 - $140,849 a year
- Part-time
- Recruiting
1d
Guidewire Project Manager
Infosys Singapore & Australia —Melbourne VIC
- Hybrid work
- Financial services
- Leadership
- Communication skills
Quick Apply

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Implementation Manager

ADP -
Cremorne VIC

Apply Now

Job Details

15 hours ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
ADP
Payroll
Leadership
Communication skills
Analytics

Full Job Description

Position Title: Implementation Manager

Reporting Line: Implementation Director

Position Purpose:

Management of ADP’s Implementation team and associated activities to ensure timely and efficient delivery of all aspects of ADP’s implementation services to all new and/or existing clients across multiple market segments.

Key Responsibilities:

Manage and plan operational and implementation activities to maintain appropriate levels of service, productivity and resourcing
Engage and meet with clients in relation to the escalation and investigation/rectification of issues within timeframes
Implement and recommend process improvement initiatives to drive performance improvements across the operation
Ensure alignment to the implementation methodology and standard processes
Manage all aspects of talent management for the associates in the team including on-boarding, up-skilling, development plans, performance reviews, career development, feedback and succession management.
Facilitate regular team and one-on-one meetings with associates to develop strong feedback and communication channels, to maintain strong associate engagement
Review NPS scores and Medalia feedback: respond to all clients, close loop detractors within allocated time period and create action plans to address detractor comments.
Allocate and manage all client/employee issues logged to the implementation team by internal and external clients
Monitor implementation activities to ensure all applicable work is sent to offshore teams.
Provide an escalation point to resolve implementation critical issues.
Escalate client priority 1 issues to, Sales, Relationship Manager and/or Director Implementation as necessary
Monitor and quality control data entry to minimise security breaches.
Conduct allocated implementations/projects as required (allocated during peak periods, for capacity reasons, and/or escalation requirements)
Coach team members and clients in the correct use of applications, implementation standard processes and procedures.
Work with Transition Consultants, MS teams, Relationship Managers and Support teams to ensure smooth transition to ‘go-live’ for all new clients
Work with Implementation Director and Implementation team to identify & transition clients/work that can be re-allocated to our offshore team
Keep abreast of technology developments as they relate to the implementation team processes.

Experience:

3 – 5 years’ Customer Service / Implementation experience
Previous leadership / management experience is preferred
Strong understanding and experience in time and attendance, payroll and/or other related systems.
Demonstrated experience in building talent within teams
Significant experience in change management (process and culture)
Knowledge and understanding of the client contracts and Service Level Agreements
Demonstrable experience acting as the escalation point both internally and externally, utilising effective problem solving skills
Experience in Customer Information System (CIS) Subject Matter Expert
Experience in creating /implementing processes and policy
Sound experience with monthly reporting, analysis and team activity planning
Solid experience in workload allocation and development of schedules
Proficiency in Microsoft applications such as Word, Excel and Outlook
Process improvement and change management techniques
Experience with various coaching models, as leadership & communication/feedback mechanisms.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Apply Now

Refine Your Search

resourcing manager jobs in melbourne, vic

Implementation Manager

Safeworking Manager

Studio Resourcing Manager

Manager Contracts

Operations Manager

Product Change Manager

Project Manager

Test Manager - Contract

Service Delivery Manager

Project Manager

Resourcing Coordinator

Manager, Site Start Up APAC

Senior Manager, Practice Operations & Performance

Technical Delivery Manager

Project Manager

Project Manager

Digital Enablement Manager

Assistant Project Manager | Programme and Project Management

Senior Building Decommissioning Officer

Guidewire Project Manager

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