Institute for Healthcare Improvement
Project Manager Australia
About IHI
The Institute for Healthcare Improvement (IHI) is a leading, globally recognised not-for-profit health care improvement organisation that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide.
Position Summary:
Reporting to the Project Management Office, the Project Manager leads the delivery of individual projects that advance organisational priorities. This role is responsible for managing project plans, budgets, timelines, deliverables and stakeholder communication to ensure successful and efficient delivery. The Project Manager supports cross-functional coordination, carries out administrative requirements, monitors risks and promotes the use of standard project management practices and tools.
Position Responsibilities:
Responsibilities include but are not limited to the following:
PMO and Project Execution
- Manage project plans, timelines, and deliverables to ensure on-time, on-budget execution
- Complete administrative tasks that allow the project to move forward, as needed
- Facilitate reviews to monitor scope, schedule, and quality; ensure alignment across contributors
- Communicate status, risks, and decisions; escalate as appropriate
Financial Management
- Manage project budgets, monitor expenditures, and produce accurate forecasts
- Identify financial risks or variances and coordinate resolution with leadership
Procurement and Vendor Management
- Oversee procurement and vendor management, including POs, sub-awards, and vendor performance in support of project goals
Risk & Issue Mitigation
- Identify, log, and monitor risks and issues
- Lead mitigation activities using PMO processes
Change Management
- Implement change control processes; assess impacts and obtain required approvals
- Maintain updated baselines and communicate changes to stakeholders
Resourcing
- Assess resourcing needs and coordinate assignments with functional leads
- Monitor workload balance and flag gaps or constraints
Team Leadership
- Foster accountability and collaborative problem-solving
Role Knowledge, Skills and Abilities:
Technical:
- Demonstrated ability to define and manage project scope aligned to goals and organisational priorities
- Ability to develop detailed project plans and manage dependencies across the project lifecycle
- Working knowledge of project financials, including budget tracking, cost management, and margin awareness
- Ability to identify risks and support tradeoff decisions to maintain project progress
- Working knowledge of contract requirements and governance processes to support compliance
- Ability to coordinate resources and support effective utilisation through changes in project scope, timeline or approach
- Ability to monitor project performance and report on key metrics
Professional:
- Strong communication skills and ability to build alignment across stakeholders
- Demonstrated skill in coordinating team members and tracking execution of deliverables
- Ability to identify opportunities to improve processes within project work
- Sound judgment in day-to-day decisions with appropriate guidance and escalation
- Consistently demonstrates professionalism aligned with organisational standards
- Strong ability to adapts communication to audience
IHI Values and Culture
- Commitment to IHI Values of courage, love, equity, trust and impact
- Commitment to equity, including the ability to identify and address systemic barriers to equitable access, experience, and outcomes for diverse populations
Position Qualifications:
Required
- Tertiary qualification in a related field or equivalent work experience
- 3-5 years of experience in a project management role
- Experience using standard project management tools, templates and technology
Preferred
- CAPM or similar project management certification
- Experience in:
- Professional services environment
- Working remotely within a global organisation
- Familiarity with quality improvement principles, methodologies and best practice (e.g. Lean Six Sigma, IHI-specific approaches, etc.)
- High level of knowledge and understanding of the healthcare system in Australia and/or New Zealand
This is a remote role that requires some domestic and international travel. The role works with geographically dispersed teams across multiple time zones.
Physical Attributes:
- Ability to Sit for Extended Periods: Capability to work at a desk for long durations
- Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
- Visual Acuity: Ability to read and view a computer screen for extended periods
- Hearing and Speaking: Clear communication over phone and video calls
- Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
- Lifting: Occasionally requires lifting up to 10 kg as needed
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.
At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible.
IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.
