In-Demand Political jobs Jobs in Melbourne, Vic

Advisor, Customer Service
Victorian Electoral Commission —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Customer service
- Leadership
- Communication skills
13d
Coordinator Advocacy and Partnerships
Glen Eira City Council —Caulfield VIC
- $127,000 - $143,000 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Paid training
- Gym membership
13d
Helpline Practitioner What's ok? Australia
Jesuit Social Services —Richmond VIC
5d
Coordinator Arts, Culture and Events
Bayside City Council —City of Bayside VIC
- $133,367 - $149,592 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Budgeting
- Work from home
- Parental leave
8d
Democracy Ambassador
Victorian Electoral Commission —Melbourne VIC
- $81,496 - $90,227 a year
- Temporary
- Communication skills
- Paid training
13d
Stakeholder Engagement Lead
Department of Transport and Planning —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- No degree
- Communication skills
7d
Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
11d
Digital Content Producer
Climate Council —East Melbourne VIC
- $85,000 - $90,000 a year
- Part-time
- Hybrid work
- Communication skills
Quick Apply
9d
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Graduate Analyst – Rewards Advisory
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
23h
Electorate Officer (Communications, marketing, and social media)
Parliament of Victoria —Melbourne VIC
- $47.91 an hour
- Temporary
- Office
- Communication skills
7d
Warehouse Assistant
Victorian Electoral Commission —Melbourne Western Suburbs VIC
- $72,189 - $79,753 a year
- Overtime
- Warehouse
- Communication skills
4d
Engagement Manager - Fundraising
Greenpeace International —Melbourne VIC
5d
Policy Officer, Public Sector Workforce
Department of Premier and Cabinet —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Communication skills
11d
Applications Specialist - Mammography
Siemens Healthineers —Melbourne VIC
- Full-time
7d
Suspicious Matter Reporting Analyst
Link Group —Docklands VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
Client Relationship Manager / Senior Client Relationship Manager
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- On-the-job training
Domain Expert, Analyst - Defense (12 Month Fixed-Term)
Dataminr —Melbourne VIC
- Weekend availability
- Hybrid work
- Research
- Bachelor's degree
- AI
- Annual leave
- Professional development assistance
Team Leader, Link Advice
Link Group —Docklands VIC
- Management
- Financial services
- Leadership
- Parental leave
- Employee assistance program
23h
Claims Support Officer
Link Group —Docklands VIC
- Customer service
- Communication skills
- Parental leave
- Employee assistance program

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Advisor, Customer Service

Victorian Electoral Commission -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
13 days ago

Qualifications

Customer service
Working with Children Check
Leadership
Communication skills

Full Job Description

Overview

Work Type: Various

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: Other

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/1927661

Join the VEC as an Advisor, Customer Service, supporting high-quality customer service across phone, email, webchat, chatbot, social media and in-person channels. In this role, you will help supervise contact centre operations, support staff performance and manage escalated enquiries during key election and enforcement periods. This is a great opportunity for someone with strong customer service, communication and problem-solving skills who enjoys working in a busy, multi-channel service environment.

4x full-time roles available: two ongoing and 2-fixed term positions through to July 2027
VPS Grade 4.1 ($100,894 - $114,476, plus superannuation)
Supportive, inclusive and high-performing work culture

This is a multisite role with regular work required across Level 11, 530 Collins Street, Melbourne and Level 1/456 Spencer Street, West Melbourne, with majority of time spent in the contact centre environment at Spencer Street.

Why join us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.
We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches. to make a meaningful contribution to the democratic process.

What you will be doing

Reporting directly to the Manager, Customer Service, the Advisor, Customer Service will support the effective delivery of customer service operations by providing operational oversight, expert advice and leadership support across a multi‑channel environment. The role contributes to service excellence, continuous improvement and consistent customer experiences, particularly during peak and high‑profile periods.

This role will be responsible for:

Providing day-to-day supervision of contact centre staff and operations, including quality assurance
Managing and resolving escalated enquiries across multiple channels, including webchat, chatbot, email, social media, and phone interactions
Supporting VEC reception services by assisting with and responding to in-person enquiries
Supporting the Manager, Customer Service in the maintenance of webchat and chatbot
What you will bring to the role
Experience managing customer interactions across multiple channels
High level verbal and written communication skills
Strong customer service and conflict resolution skills with the ability to manage escalated calls and challenging conversations
Commitment to the VEC's core values

How to apply

All applicants must submit:

a current CV and
a separate document with responses to Key Selection Criteria (KSC) 6.1, 6.7, and 6.8.

Applications should be lodged online via the Apply Now button (below). The VEC can only accept applications lodged via Victorian Government Careers website. Applications close at 11:59pm on Wednesday, 10th June 2026. We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.

We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.

We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail [email protected]

Successful applicants will be required to satisfy character clearance requirements, including but not limited to Nationally Coordinated Criminal History Check (NCCHC) and working with children check.

In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.

VEC contact details

For further information please contact Bianca Quinto via [email protected].

Applications close Wednesday 10 June 2026 at 11.59pm

Posted

27 May 2026

Apply Now

Refine Your Search

political jobs jobs in melbourne, vic

Advisor, Customer Service

Coordinator Advocacy and Partnerships

Helpline Practitioner What's ok? Australia

Coordinator Arts, Culture and Events

Democracy Ambassador

Stakeholder Engagement Lead

Inbound Superannuation Consultant

Digital Content Producer

Customer Service Officer

Graduate Analyst – Rewards Advisory

Electorate Officer (Communications, marketing, and social media)

Warehouse Assistant

Engagement Manager - Fundraising

Policy Officer, Public Sector Workforce

Applications Specialist - Mammography

Suspicious Matter Reporting Analyst

Client Relationship Manager / Senior Client Relationship Manager

Domain Expert, Analyst - Defense (12 Month Fixed-Term)

Team Leader, Link Advice

Claims Support Officer

I want to receive the latest job alert for political jobs in melbourne, vic

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