In-Demand Outbound customer service representative Jobs in Melbourne, Vic

Customer Service Representative
Ridley Corporation —Melbourne VIC
- Full-time
- CRM software
- Customer service
- ERP systems
Quick Apply
Customer Care Specialist /Customer Service Specialist
Straumann —Port Melbourne VIC
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
4d
Contact Centre Consultant - Tourism (VIC)
BelgraviaPRO —Melbourne VIC
- Weekend availability
- Remote
- Communication skills
- Work from home
11d
Sales Development Representative
Sectigo —Melbourne VIC
- $70,000 - $100,000 a year
- Full-time
- Remote
- Sales
- Marketing
- Salesforce
- Opportunities for advancement
Quick Apply
Inside Sales Business Development Representative
Arealytics —Melbourne VIC
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Customer Service Agent - Hardship
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
9d
Customer Care Representative
Air Liquide —Sunshine North VIC
- Full-time
- Sales
- Communication skills
- Parental leave
- Employee assistance program
Business Development Representative
Zendesk —Melbourne VIC
- Full-time
- Remote
- Sales
- Business development
- Bachelor's degree
Business Development Representative
Hammertech Global —Melbourne VIC
- Full-time
- Management
- Marketing
- Salesforce
- Parental leave
- Referral program
SW Inside Sales Representative
One Identity —Southbank VIC
- Full-time
- CRM software
- Management
- Sales
Outbound Business Development Representative - ANZ
HubSpot —Melbourne VIC
- Hybrid work
- Google Suite
- AI
Quick Apply
11d
Sales Development Representative
Podium —Melbourne VIC
- $650 a month
- Sales
- Salesforce
- AI
Business Development Representative (B2B) - 2 roles
Borg Property Services —Thomastown VIC
- From $70,000 a year
- Part-time
- Sales
- Customer service
- Databases
Quick Apply
1d
Account Manager - FX Payments and Services
Corpay —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Salesforce
2d
Manager, Business Development
Block, Inc. —Melbourne VIC
- Remote
- Sales
- SQL
- Business development
- Health insurance
Business Development Executive
Corpay —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Business Development Representative
One Identity —Southbank VIC
- Full-time
- Sales
- Salesforce
- Communication skills
Sales Development Representative
Plexus —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- AI
Quick Apply
Team Leader, Course Advisor (International)
EDU Corporate Services Pty Limited —Melbourne VIC
- Full-time
- Sales
- Salesforce
- Recruiting
Quick Apply
5d
Business Development Specialist
Jensen Hughes —Melbourne VIC
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Parental leave
2d

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Customer Service Representative

Ridley Corporation -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

CRM software
Customer service
ERP systems
Microsoft Office
Organisational skills
Computer skills
Manufacturing
Communication skills

Full Job Description

At Ridley, we are committed to building a diverse and inclusive workplace where every employee is valued and respected. As Australia’s leading provider of animal nutrition solutions, we have played a vital role in supporting the agricultural industry and broader food chain for over 30 years. Our culture is one of collaboration, innovation, and continuous improvement.

What’s on Offer?
We are looking for a proactive and customer-focused Customer Service Representative to join our team. This role is vital in delivering exceptional customer experiences through accurate order management, responsive customer support, and strong collaboration with internal stakeholders across sales, logistics, supply chain, and operations.
Working closely with the Head of Customer and acting as a key member of the customer service team, the successful applicant will be action-oriented and have demonstrated abilities to manage day-to-day order entry, handle inbound calls, support a regional customer portfolio, achieve KPIs and targets, and partner with the sales and marketing teams to support business growth initiatives.
Key Accountabilities

Handle day-to-day order entry for customer orders received across the regional portfolio.
Ensure accurate order entry and achievement of associated KPI metrics.
Professionally manage inbound customer calls and enquiries while delivering against service KPIs.
Provide support and resolution for customer and stakeholder enquiries relating to orders, stock availability, delivery timelines, and product information.
Proactively contact customers regarding order management matters, including out-of-stock products, backorders, substitutions, and reorder arrangements.
Act as a conduit between sales teams, sites, customers, and internal stakeholders to ensure timely communication and updates.
Support various administration requirements relating to sales systems and programs.
Assist Head of Customer with daily operational and customer service activities.
Manage escalated customer enquiries and complaints, ensuring issues are resolved efficiently and professionally.
Collaborate closely with sales, logistics, supply chain, and operations teams to support customer outcomes and business objectives.
Assist with the preparation and completion of weekly and monthly reporting tasks, including open orders and other key reporting requirements.
Support the execution and measurement of outbound customer service sales campaigns and initiatives.
Contribute to continuous improvement initiatives by identifying opportunities to enhance customer service processes and systems.
Maintain accurate and up-to-date customer records within ERP and CRM systems.

Qualifications and Experience

Previous experience operating in customer service, operational, FMCG, manufacturing, or supply chain environments.
Strong verbal and written communication skills with the ability to engage effectively across all levels of the business.
High attention to detail and strong organisational skills.
Sound computing skills with experience using Microsoft Office Suite and ERP/CRM systems such as Microsoft AX.
Ability to multitask and work effectively under pressure in a fast-paced environment.
Results-driven with strong problem-solving capabilities.
Comfortable working autonomously while also thriving in a collaborative team environment.
Strong stakeholder engagement and relationship-building skills.
Strong computer literacy and experience with ERP/CRM systems.
Excellent communication and organisational skills.
Experience within agribusiness, FMCG, manufacturing, or supply chain industries. (desirable)
Exposure to outbound sales campaigns or customer engagement programs. (desirable)

Apply now:
To apply please visit https://www.ridley.com.au/careers/ and submit your resume and a cover letter detailing your relevant experience and explaining why you are an ideal fit for this role.
Open to applicants with Australian unrestricted work rights. Ridley is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

There are big advantages that come with Ridley being Australia’s largest and leading animal nutrition company. These include opportunities to move and grow within the business and also extends to having the right tools and resources to get the job done.

We are focused on working with, and attracting the best talent, not just in Australia, but in the world. Ridley prides itself on being an equal opportunity employer.

Quick Apply

Refine Your Search

outbound customer service representative jobs in melbourne, vic

Customer Service Representative

Customer Care Specialist /Customer Service Specialist

Contact Centre Consultant - Tourism (VIC)

Sales Development Representative

Inside Sales Business Development Representative

Customer Service Agent - Hardship

Customer Care Representative

Business Development Representative

Business Development Representative

SW Inside Sales Representative

Outbound Business Development Representative - ANZ

Sales Development Representative

Business Development Representative (B2B) - 2 roles

Account Manager - FX Payments and Services

Manager, Business Development

Business Development Executive

Business Development Representative

Sales Development Representative

Team Leader, Course Advisor (International)

Business Development Specialist

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