In-Demand Operations lead Jobs in Melbourne, Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Operations Team Lead
Capricorn —Melbourne VIC
- Full-time
- CRM software
- Recruiting
- Leadership
Quick Apply
People Operations Lead
Chemist Warehouse —Preston VIC
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance program
Australian Open 2027 Event Leadership Roles
Compass Group Australia —Melbourne VIC
- Weekend availability
- Hospitality
- Supervising experience
- Leadership
Back-of-House, Retail Inventory Coordinator - rebel Knox rCX
Rebel —City of Knox VIC
- Weekend availability
- Management
- Communication skills
- Parental leave
Quick Apply
Full Time Product Operations Lead (4pm-12AM) | Emporium
Lululemon —Melbourne VIC
- Weekend availability
- Merchandising
- Senior Secondary Certificate of Education
- Education
- Annual leave
- Employee discount
Area Manager, Authorised Officers
Yarra Trams —Melbourne VIC
- Customer service
- Analysis skills
- Leadership
- Parental leave
- Employee assistance program
8d
Operations Excellence Lead
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Research
- Analysis skills
5d
Field Operations Lead
Treasury Wine Estates —Melbourne VIC
- Full-time
- Management
- Business
- Leadership
Operations Excellence Lead
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- Research
- Analysis skills
5d
Strategy & Operations Senior Manager, Australia
Whatnot —Melbourne VIC
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Housekeeping Supervisor - 130 Russell St, Melbourne Victoria 3000
Ozone Hospitality —Melbourne VIC
- $27.97 - $41.96 an hour
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
Quick Apply
Regional Operations Manager
Complete Farmer LTD —Airport West VIC
- Full-time
- Data analysis skills
- English
- Master's degree
Quick Apply
Cargo Flight Operations Agent
Swissport International AG —Melbourne VIC
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Opportunities for advancement
GTM Operations Lead
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Work from home
- Parental leave
Supply Chain and Customer Service Lead
Boortmalt Australia —Southbank VIC
- $87,505 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Operations Leader
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- In-person
11d
International Terminal Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Leadership
- Communication skills
- Health insurance
- Annual leave
Chief Operating Officer (COO)
LHR —Melbourne VIC
- $200,000 - $250,000 a year
- Full-time
- Master's degree
- Administrative experience
- Bachelor's degree
Quick Apply
Sales Enablement Lead - Offshore Operations
Seven West Media —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave

I want to receive the latest job alert for operations lead in melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations lead jobs near melbourne, vic

Operations Team Leader jobs in Melbourne VIC

Housekeeping Supervisor jobs in Melbourne VIC

Strategy Manager jobs in Melbourne VIC

Chief Operating Officer jobs in Melbourne VIC

Area Manager jobs in Melbourne VIC

Operations Director, Supply Chain jobs in Sydney Nsw

Operations Lead jobs in Rowville Vic

Operations Manager Security jobs in Vineyard Nsw

Operations Lead jobs in Sydney Nsw

Technical Lead Java jobs in Mount Druitt Nsw

Project Operations jobs in Hornsby Nsw

Flight jobs in Maroubra Nsw

Menzies Aviation Passenger Service Agent, Airport jobs in Brisbane Qld

Sales Lead jobs in Barangaroo Nsw

Platypus Sales Assistant Casula Mall jobs in Sydney Nsw

Sales Lead jobs in Pyrmont Nsw

Sales Representative Entry Level jobs in Beverley Park Nsw

Sales Representative jobs in Greater Adelaide Sa

Muji Casual Retail Sales Assistant jobs in Melbourne Vic

Sales Lead jobs in North Ryde Nsw

Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Opportunities for advancement
Insurance services
On-site parking

Qualifications

Management
Quality assurance
Presentation skills
Security
Leadership
Communication skills

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As a Passenger Service Manager at Swissport Melbourne, you will hold end to end accountability for the safe, compliant and commercially effective delivery of passenger services across a portfolio of airline clients. You will lead duty managers, supervisors and a large, rostered workforce operating in a complex 24/7 airport environment.

This is a visible hands-on leadership role. You will set the standard for the day of operations performance, build trusted relationships with airline and airport stakeholders, and ensure the operation is ready to respond decisively during peak periods, service disruptions and irregular operations

Your Impact

Own the passenger journey. Lead end-to-end delivery across check-in, document verification, gates, boarding, arrivals, connections, baggage service recovery and disrupted operations.
Lead day-of-operations performance. Maintain operational readiness, make timely decisions and coordinate closely with ramp, baggage, load control, operations control and airline teams to protect safe, compliant and on-time departures.
Deliver airline commitments. Own performance against Ground Handling Agreements, Service Level Agreements, airline procedures and scorecards, including on-time performance, departure readiness, compliance and passenger-experience measures.
Strengthen client partnerships. Act as the senior operational contact for airline clients, lead regular performance reviews and translate feedback, trends and root-cause analysis into sustainable corrective actions.
Build workforce capability. Plan roster coverage, training, leave and competency requirements; coach leaders; strengthen succession pipelines; and create clear accountability across all levels of the operation.
Champion safety, security and quality. Apply Swissport's safety management system, support a strong reporting and Just Culture, ensure compliance with aviation security and WHS requirements, and maintain audit and training readiness.
Drive commercial discipline. Manage labour productivity, overtime, controllable costs and revenue capture while balancing safety, service quality and operational resilience.
Lead a fair and accountable culture. Manage performance, grievances and conduct matters promptly and consistently, working within applicable enterprise agreements, policies and employment obligations.
Improve how we operate. Use operational data, passenger feedback and performance trends to identify risk, remove recurring service failures and embed continuous improvement.

Your Profile

You are an established aviation leader who understands the operational reality of passenger services and can move confidently between the terminal floor, airline client meetings and workforce-performance conversations.

Essential aviation experience. Recent, demonstrated management experience leading airport passenger services for an airline or ground handling provider in a complex commercial airport.
Passenger operations expertise. Strong knowledge of check-in, departure control systems, travel-document and boarding requirements, arrivals, transfers, baggage service recovery and irregular operations.
Large-team leadership. A proven record of leading Supervisors and sizeable multi-shift workforces, with experience in coaching, performance management, engagement and talent development.
Operational judgement. The ability to remain composed, visible and decisive during delays, cancellations, system issues, resource constraints and other time-critical operational events.
Airline client management. Experience managing airline relationships, performance scorecards, SLAs or Ground Handling Agreements, with confidence presenting performance outcomes and recovery plans.
Safety and compliance leadership. A practical understanding of aviation safety, security, quality assurance, regulatory training and audit requirements.
Workforce and commercial capability. Strong workforce-planning, rostering and cost-management skills, together with experience applying enterprise agreements in an operational environment.
Influence and communication. Credible written and verbal communication skills, strong stakeholder judgement and the ability to build alignment across airline, airport and internal teams.

What we offer

Permanent Full-Time position.
Flare HR Benefits (e.g Novated Leasing, Medical Insurance Discounts and much more)
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

operations lead jobs in melbourne, vic

Passenger Services Manager

Operations Team Lead

People Operations Lead

Australian Open 2027 Event Leadership Roles

Back-of-House, Retail Inventory Coordinator - rebel Knox rCX

Full Time Product Operations Lead (4pm-12AM) | Emporium

Area Manager, Authorised Officers

Operations Excellence Lead

Field Operations Lead

Operations Excellence Lead

Strategy & Operations Senior Manager, Australia

Housekeeping Supervisor - 130 Russell St, Melbourne Victoria 3000

Regional Operations Manager

Cargo Flight Operations Agent

GTM Operations Lead

Supply Chain and Customer Service Lead

Operations Leader

International Terminal Manager

Chief Operating Officer (COO)

Sales Enablement Lead - Offshore Operations

I want to receive the latest job alert for operations lead in melbourne, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected