If you love people, love meaningful conversations, and want a career where heart and high performance work together, this role will feel like home.
At the International Coaching Institute, we help people transform their lives through world-class coaching education. Every day, you’ll speak with individuals who are searching for clarity, confidence, and a new direction. You’ll guide them, support them, and celebrate their breakthroughs.
This is not high-pressure sales. This is relationship-driven advising with purpose.
Why you’ll love this role
- You want your work to have meaning.
- You want to feel proud of what you contribute.
- You want to be part of a team that values kindness, authenticity, and connection.
In this role you will:
- Have warm, thoughtful conversations with people who enquire about changing their life.
- Help them explore their goals, fears, and dreams so they can choose the right coaching pathway.
- Be part of a supportive team where collaboration, encouragement, and personal growth are everyday experiences.
- Work in an environment that respects your emotional intelligence, listening skills, and intuitive ability to understand people.
- Enjoy structure, stability, and a workplace where care and professionalism go hand-in-hand.
What you’ll be doing
- Speaking with new students via phone, email, and online – gently guiding them toward clarity.
- Hosting relaxed, conversational meetings at our beautiful Melbourne training centre or via Zoom.
- Supporting new students through the enrolment process with patience, care, and clarity.
- Inviting people to live events and coaching workshops, and helping them feel confident to attend.
- Contributing to a positive, supportive culture where people feel safe, inspired, and seen.
- Achieving monthly goals by doing what you naturally do best – connecting, listening, and helping people make the right decision for their future.
You’ll thrive here if you…
- Are a natural listener who people instantly feel comfortable with.
- Have a warm communication style that puts people at ease.
- Take pride in being organised, reliable, and thoughtful.
- Value a workplace where relationships matter.
- Want stable income with room to grow into leadership, coaching, or advanced advisory roles.
- Enjoy being part of a team where kindness is not a weakness but a strength.
- Have 1+ year of experience in customer service, sales, support, or any people-focused role.
What we offer
- 60,000 - 65,000 per year + super + commission
- A welcoming team that genuinely cares about your wellbeing and success.
- A coaching-centric environment where you’ll grow personally and professionally.
- Base salary plus bonuses, with strong earn-while-you-make-an-impact potential.
- Ongoing training and mentoring.
- A stunning office, regular team gatherings, and a supportive workplace culture.
- Work that feels meaningful, purposeful, and aligned with personal values.
How to apply
Send your resume along with a brief cover letter sharing:
What inspires you most about supporting people through change;
A moment where you helped someone make an important decision.
We look forward to meeting the person who reads this and thinks,
- “This is exactly the kind of work I’m meant to do.”
Pay: $60,000.00 – $65,000.00 per year
Application Question(s):
- Do you have experience using Microsoft Word?
Experience:
- Customer service: 1 year (Required)
- Customer support role: 1 year (Required)
Work Authorisation:
Work Location: In person
