In-Demand Intake and assessment Jobs in Melbourne, Vic

Team Leader - Intake & Assessment
safe steps —Melbourne VIC
- $63 - $65 an hour
- Full-time
- Bachelor's degree
- Social Work
- Leadership
Intake and Assessment Crisis Worker
The Salvation Army —St Kilda VIC
- Full-time
- Employee assistance program
5d
Care Partner- Client Intake and Assessment Support at Home
spectrumvic —Broadmeadows VIC
- Hybrid work
- Care plans
Intake Worker
The Salvation Army —West Melbourne VIC
- Part-time
- First Aid Certification
- No degree
- Annual leave
- Parental leave
NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!
LHR —Melbourne VIC
- $48 - $60 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Team Leader - Intake & Assessment
Safe Steps Family Violence Response Centre —North Melbourne VIC
- Full-time
- Bachelor's degree
- Social Work
- Leadership
Quick Apply
Learning And Development Coordinator
Knowmore Legal Service —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick Apply
Trainee Asset Inspector
CitiPower and Powercor —Richmond VIC
- $54.83 an hour
- Hybrid work
- Parental leave
5d
Victim Support Worker - West
Windermere —Footscray VIC
- $92,000 a year
- Part-time
- Management
- Case management
- Communication skills
- Health insurance
- Parental leave
10d
Intake Specialist - Hybrid
Homewell —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
AML Specialist
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Supervising experience
- Conflict management
- Leadership
- Health insurance
- On-the-job training
7d
Perinatal Emotional Health Service Intake Worker
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Health insurance
- Employee assistance program
13d
Access and Engagement Lead
Sacred Heart Mission —St Kilda VIC
- $115,000 - $123,000 a year
- Part-time
8d
Social Worker – Victoria Office
Bridges Care Services —Keilor East VIC
- $30 - $35 an hour
- Part-time
- Management
- Master's degree
- Bachelor's degree
Quick Apply
14d
Casual Mentorship Program
IIIAHP —Brunswick VIC
- Temporary
- In-person
- AI
- Internship
Quick Apply
14d
Engagement Officer - Program Delivery
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Administrative experience
6d
Case Manager
Blue Star Homecare —Melbourne VIC
- Full-time
- Remote
- Microsoft Office
- Case management
- Budgeting
Employment Support Officer
WISE Employment —Heidelberg West VIC
- Full-time
- Case management
- Communication skills
- Travel reimbursement
ICYMHS Intake and Lead Youth Psychiatrist
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- No degree
- Health insurance
7d
Telehealth Nurse (Health Direct)
Serco Plc —Melbourne VIC
- Part-time
- No degree
- Work from home

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Team Leader - Intake & Assessment

safe steps
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
$63 - $65 an hour

Qualifications

Crisis intervention
Call center experience
Intake
Bachelor's degree
Social Work
Working with Children Check
Leadership

Full Job Description

Posted: 20/07/2026

Closing Date: 21/08/2026

Salary: $63.00 - $65.00

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Community Services and Development,Voluntary, Charity & Social Work

Introduction

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

Job Description

THE ROLE

We are looking for an experienced and passionate Team Leader – Intake & Assessment to lead a team delivering immediate crisis support, intervention and referral services to individuals and families affected by family violence. Reporting to the Senior Team Leader – Intake & Assessment, you will play a key leadership role in our statewide 24/7 crisis response service.

This position is responsible for overseeing day-to-day operations, supporting frontline practitioners, managing service performance, and ensuring high-quality, consistent service delivery. As a member of the Client Services Leadership Team, you will help champion best-practice responses and support the ongoing development of our service model.

PAY LEVEL: SCHADS Level 7 - Pay Point 1

CONTRACT TYPE: Permanent, 1.0 FTE or 0.8 FTE

SHIFTS: Various Monday - Saturday

KEY RESPONSIBILITIES

Leadership and Team Management

Lead, coach and support a team of practitioners and senior practitioners.
Conduct quality reviews, performance discussions and ongoing staff development.
Provide specialist practice guidance and support to frontline staff.
Drive a positive, high-performing and client-focused team culture.

Supervision and Capability Development

Provide day-to-day supervision and practice support.
Build team capability through coaching, training and professional development.
Monitor and report against supervision and performance targets.

Service Operations

Oversee daily operations within a 24/7 crisis response call centre.
Manage workflow coordination, service allocations and operational performance.
Monitor risk, service quality and data integrity.
Ensure services align with relevant legislation, frameworks and organisational standards.

Desired Skills and Experience

KEY SELECTION CRITERIA

Essential

Bachelor of Social Work or equivalent qualification.
Extensive experience working in a 24/7 helpline or crisis response environment.
Proven leadership experience managing teams and coordinating services.
Experience leading high-performing teams within a call centre environment and managing performance targets.
Experience providing staff supervision, coaching and development.
Strong understanding of family violence service delivery and crisis response principles.
Excellent communication, stakeholder engagement and problem-solving skills.
Commitment to diversity, inclusion and culturally safe practice.
Current Working with Children Check and willingness to undergo a National Police Check.

Desirable

Completion of MARAM Comprehensive Risk Assessment Training.
Experience in the specialist family violence sector.
Experience managing services within a complex human services environment.
Knowledge of Victorian family violence reforms and service systems.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note:

Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
Your application will not be considered unless you provide a cover letter and a brief Resume.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.

Apply Now

Refine Your Search

intake and assessment jobs in melbourne, vic

Team Leader - Intake & Assessment

Intake and Assessment Crisis Worker

Care Partner- Client Intake and Assessment Support at Home

Intake Worker

NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!

Team Leader - Intake & Assessment

Learning And Development Coordinator

Trainee Asset Inspector

Victim Support Worker - West

Intake Specialist - Hybrid

AML Specialist

Perinatal Emotional Health Service Intake Worker

Access and Engagement Lead

Social Worker – Victoria Office

Casual Mentorship Program

Engagement Officer - Program Delivery

Case Manager

Employment Support Officer

ICYMHS Intake and Lead Youth Psychiatrist

Telehealth Nurse (Health Direct)

I want to receive the latest job alert for intake and assessment in melbourne, vic

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