In-Demand Hotel guest service agent Jobs in Melbourne, Vic

Guest Service Agent
Oaks Hotels —South Yarra VIC
- $34.96 - $47.39 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
Guest Service Agent
Avani —Melbourne VIC
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Employee assistance program
Quick Apply
Night Guest Service Agent
Oaks Hotels —St Kilda VIC
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Employee assistance program
Quick Apply
4d
Guest Service Agent
Accor Apartments & Realty —Melbourne VIC
- Part-time
- Hospitality
- Front desk
- Communication skills
8d
Guest Service Agent
Hilton —Melbourne VIC
- Part-time
- Communication skills
- Hotel experience
- Office experience
- Employee assistance program
- Employee discount
21h
Guest Service Agent - Flagstaff Gardens Hotel
EVT Group —Melbourne VIC
- Full-time
- Communication skills
- Hotel experience
- Resort
- Parental leave
5d
Guest Service Agent Part Time
NOVOTEL —Melbourne VIC
- $27.97 an hour
- Part-time
- Hospitality
- Microsoft Office
- Communication skills
Quick Apply
Guest Service Agent - Full Time
AccorHotel —Melbourne VIC
- Weekend availability
- Communication skills
- Hotel experience
- Resort
- Employee assistance program
Quick Apply
12d
Guest Service Agent
MERCURE —Doncaster VIC
- Weekend availability
- Hospitality
- Customer service
- POS
Quick Apply
Reservations Agent
langhamhotelsmelbourne —Melbourne VIC
- Part-time
- Communication skills
- Hotel experience
Guest Service Agent (Part Time) | InterContinental Melbourne The Rialto
InterContinental —Melbourne VIC
- Part-time
- Management
- Senior Secondary Certificate of Education
- Bachelor's degree
Guest Services Agent
AccorHotel —Melbourne VIC
- Part-time
- Communication skills
- Employee assistance program
Quick Apply
Reservations Agent
Marriott International, Inc —Melbourne VIC
- Part-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
- Employee discount
3d
Guest Service Agent
TFE Hotels —Melbourne VIC
Reservations Agent | InterContinental Melbourne the Rialto
InterContinental —Melbourne VIC
- Customer service
- Microsoft Office
- Communication skills
- Parental leave
Guest Services Agent (GSA)
Song Properties —Melbourne VIC
- Urgently hiring
- Hospitality
- Microsoft Office
- Agile
Reservations Sales Agent
AccorHotel —Melbourne VIC
- Part-time
- Bar
- Culinary experience
- Customer service
Quick Apply
Guest Service Agent - QT Melbourne
EVT Group —Melbourne VIC
- Communication skills
- Resort
- Office experience
- Parental leave
Guest Services Agent
Ovolo Group —South Yarra VIC
- Part-time
- Office experience
12d
Reservation Agent
AccorHotel —Preston VIC
- Weekend availability
- Sales
- Customer service
- English
Quick Apply

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Guest Service Agent

Oaks Hotels -
South Yarra VIC

Quick Apply

Job Details

Casual
$34.96 - $47.39 an hour

Benefits

Health insurance
Employee assistance program

Full Job Description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Melbourne South Yarra Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

Rotating roster across Monday to Sunday
Shift times scheduled within 7:00am to 9:00pm
Immediate start available

Hourly Rates (excluding superannuation):

Monday - Friday: $34.96 per hour

Saturday: $40.62 per hour

Sunday: $47.39 per hour

Qualifications

Successful candidates will have:

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Quick Apply

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