In-Demand Head of retail Jobs in Melbourne, Vic

Head of Loyalty - Retail
Endeavour Group —Richmond VIC
- Full-time
- Analysis skills
- Leadership
- Communication skills
4h
Head of Retail - Southern, Cotton On Australia
Cotton On —Melbourne City Centre VIC
- Full-time
- Leadership
Quick Apply
Expression of Interest | Sportsgirl | Head Office
Sportsgirl —Melbourne VIC
- Referral program
Retail Assistant - Fountain Gate
Sephora —Melbourne VIC
- Part-time
- Sales
- Parental leave
- Employee discount
Head of Enterprise
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
Head of Tools
Metcash —Port Melbourne VIC
- Leadership
- Annual leave
- Parental leave
Head of Sales - STEDI Truganina
Stedi —Truganina VIC
- Full-time
- Sales
- Business development
- Leadership
- Employee assistance program
- Employee discount
Quick Apply
14d
Head of Omnichannel Transformation
Link Group —Docklands VIC
- CRM software
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
Group Head of Marketing
ABN Group —Melbourne VIC
- Full-time
- CRM software
- Marketing
Retail State Manager - Victoria
Unison —Melbourne VIC
- $2,000 a month
- Weekend availability
- Management
- Merchandising
- Organisational skills
Assistant Store Manager | Helly Hansen DFO South Wharf
Helly Hansen ANZ —South Wharf VIC
- $55,000 - $60,000 a year
- Full-time
- Sales
- In-person
- Retail sales
- Employee discount
- Referral program
Quick Apply
Expressions of Interest - Melbourne Management Roles
Sephora —Melbourne VIC
- Weekend availability
- Merchandising
- Microsoft Office
- Parental leave
- Employee discount
Manager
Bupa —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- No degree
Head of Group Strategy
Coles Group —Hawthorn East VIC
- Full-time
- Management
- Free parking
- Employee stock purchase plan
Head of Commercial Capability
Coles Group —Hawthorn East VIC
- Full-time
- AI
- Leadership
- Free parking
- Employee stock purchase plan
14d
Head of Loyalty - Hotels
Endeavour Group —Richmond VIC
- Full-time
- Business development
- Leadership
- Communication skills
4h
Retail Manager
Song for the Mute —Melbourne VIC
- $75,000 - $80,000 a year
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
10d
Head of Operations Excellence - Hybrid
Schnitz —South Yarra VIC
- Full-time
- Hybrid work
- Restaurant experience
- Communication skills
14d
Retail Assistant - Chadstone
Sephora —Melbourne VIC
- Weekend availability
- Sales
- Parental leave
- Employee discount
9d
Recruitment Partner - Retail
Accent Group —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick Apply
3d

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Head of Loyalty - Retail

Endeavour Group -
Richmond VIC

Apply Now

Job Details

Full-time
4 hours ago

Qualifications

Analysis skills
Leadership
Communication skills
Marketing

Full Job Description

About Us

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

About the Role

Love what you do and leave your mark
Bring your Loyalty Marketing expertise to this Senior Leadership opportunity, across our two iconic brands - BWS & Dan Murphy’s
Be based in either Melbourne, or Sydney in this hybrid role

As the Head of Loyalty - Retail, you will report directly to the General Manager - Loyalty & Customer Strategy and lead a team of 4 direct reports.

In this critical leadership role, you will drive the strategic direction, growth, and commercial performance of our retail loyalty programs, anchored by a base of over 9 million members across 1,740+ Dan Murphy's and BWS stores, and a growing digital business.

You will leverage data-driven insights and innovative program mechanics to design compelling value propositions, deepen customer engagement, and embed loyalty signals across the entire retail customer journey.

Sound good? Read on.

Here's a snapshot of the responsibilities:

Strategic Loyalty Vision: Define and execute overarching loyalty strategies across the retail businesses, aligning with group commercial objectives and building a multi-year roadmap for program enhancement.
Program Design & Optimisation: Continuously evaluate and refine program mechanics, lifecycle frameworks, and reward offerings in partnership with Personalisation to maximize acquisition, retention, and engagement.
Commercial Performance Management: Own the P&L for retail loyalty programs, monitor key KPIs (active member growth, program ROI, member lifetime value), and partner with Merchandise and MixIn to commercialize strategic loyalty products.
Data Insights & Personalisation: Partner with Data and Personalisation teams to leverage customer analytics, drive deep behavior insights, and deliver highly relevant experiences across all retail touchpoints.
Cross-Functional Collaboration: Collaborate with Brand Marketing, Merchandise, Digital, Data, eCommerce, and MixIn teams to ensure seamless integration across in-store, online, and app channels.
Team Leadership & Development: Build, inspire, and mentor a high-performing team of 4 loyalty professionals, fostering a collaborative and innovative culture.

What do we need from you

Now let’s talk about you:

You bring 10+ years of experience in loyalty marketing, customer strategy, or CRM, with a strong track record of success within the retail or FMCG sector.
Deep understanding of loyalty program mechanics, best practices, emerging trends, and managing complex, multi-tiered loyalty programs.
Demonstrated ability to manage a P&L, drive revenue growth, build business cases, and optimize program ROI.
Strong analytical skills with experience interpreting complex customer data and utilizing personalization and analytics platforms to inform commercial strategy.
Proven experience leading and developing high-performing teams, with excellent communication and influencing skills across senior leadership and cross-functional teams.

The benefits are good too!

An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

What's in it for you?

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Head of Loyalty - Retail

Job ID: REF30209N

Richmond, VIC, 3121

Hybrid

Full-time

Apply Now

Refine Your Search

head of retail jobs in melbourne, vic

Head of Loyalty - Retail

Head of Retail - Southern, Cotton On Australia

Expression of Interest | Sportsgirl | Head Office

Retail Assistant - Fountain Gate

Head of Enterprise

Head of Tools

Head of Sales - STEDI Truganina

Head of Omnichannel Transformation

Group Head of Marketing

Retail State Manager - Victoria

Assistant Store Manager | Helly Hansen DFO South Wharf

Expressions of Interest - Melbourne Management Roles

Manager

Head of Group Strategy

Head of Commercial Capability

Head of Loyalty - Hotels

Retail Manager

Head of Operations Excellence - Hybrid

Retail Assistant - Chadstone

Recruitment Partner - Retail

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