In-Demand Head of customer success Jobs in Melbourne, Vic

Head of Customer Strategy & Experience
Independence Australia —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Parental leave
- Employee assistance program
Head of Customer Success, APAC
PebblePad —Melbourne VIC
- Up to $140,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Presentation skills
Quick Apply
Head of Enterprise Customer Success
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Work from home
- Parental leave
Customer Success Manager
King Kong —South Yarra VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Leadership
- Work from home
Quick Apply
2d
Technical Customer Success Manager
Triskele Labs —Melbourne VIC
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Presentation skills
Quick Apply
Customer Success Manager – GTM
Experian —Southbank VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Wellness program
- Annual leave
Quick Apply
6d
Media and Communications Officer
Aussie Broadband —Melbourne VIC
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Parental leave
Head of Customer Education
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Parental leave
Customer Service Officer
Criterion Industries —Epping VIC
- $60,000 - $70,000 a year
- Full-time
- Remote
- Customer service
- Business development
- Construction experience
- On-the-job training
- Employee assistance program
Customer Success & Service Manager
Tes Global —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Leadership
Quick Apply
Director of Collections
Experian —Southbank VIC
- Full-time
- Hybrid work
- Management
- Computer Science
- Agile
- Wellness program
- Annual leave
Quick Apply
9h
Senior Technical Customer Success Manager
Triskele Labs —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Financial services
Quick Apply
7d
Head of Transformation Enablement (Consumer)
Superloop —Melbourne VIC
- Hybrid work
- Customer service
- No degree
- AI
14d
Service Management Lead
Linfox —Essendon Fields VIC
- Full-time
- Management
- Administrative experience
- Parental leave
13d
Customer Success Manager
Cloud Factory —Melbourne VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Customer Support Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Customer service
- Café
- Analytics
- Parental leave
Head of Operations Excellence - Hybrid
Schnitz —South Yarra VIC
- Full-time
- Hybrid work
- Restaurant experience
- Communication skills
Head of Customer Resolution & Hardship
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Presentation skills
- Financial services
- Leadership
- Work from home
5d
Head of Customer Success
Tes Global —Melbourne VIC
- Full-time
- Salesforce
- Leadership
Quick Apply
Head of Solutions - APAC
Caseware —Melbourne VIC
- Full-time
- Remote
- Management
- Product management
- Agile
- Health insurance
Quick Apply
1d

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Head of Customer Strategy & Experience

Independence Australia -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Employee discount
Transportation links
Salary packaging
On-site parking

Qualifications

Analysis skills
Leadership

Full Job Description

Healthcare & Medicine
Management
Melbourne
Permanent / Full Time

7/8/2026

Champion the voices of people with disability to drive better outcomes.
Hybrid work, paid study & parental leave, employee product discounts.
Work close to home, free onsite parking, close to public transport.

About us

At Independence Australia Group, we believe the experiences of the people we support should shape the way we work, the decisions we make and the services we deliver.

We are a social enterprise built to delivery disability, health, family and community services that support people to live with independence and realise their potential.

About the role

Reporting to the Chief Experience Officer, you'll have a unique opportunity to build and mature our customer experience capability from the ground up across a diverse business portfolio, including Disability Services, Child and Family Services, and our National healthcare Products business.

This is about designing the systems, insights and ways of working that enable us to truly understand the experiences of the people we support and translate those insights into meaningful organisational change.

You'll lead a small team to create an enterprise customer listening ecosystem, bringing together feedback, operational data, customer interactions and experience measures into a connected view of the customer. You'll transform information into compelling insights that influence strategy, improve services and deliver better outcomes for the people and communities we serve.

This is a highly visible leadership role, partnering closely with executive leaders across Disability, Children & Families, Products and Corporate Services to embed customer-led thinking into everyday decision-making and help shape the future of our organisation.

What you will be doing

Develop and lead the organisation's customer experience strategy, creating a contemporary capability that places customer insights at the centre of decision-making.
Design and embed an enterprise Voice of Customer (VoC) framework, integrating feedback, customer interactions, operational performance and experience data into a cohesive customer insights system.
Identify trends, opportunities and emerging customer needs, presenting clear and compelling insights that influence executive decision-making, organisational strategy and service improvement.
Champion human-centred design principles to improve customer journeys, making experiences simpler, more accessible and more responsive to the needs of the people we support.
Lead customer journey mapping, service design and continuous improvement initiatives across multiple business areas.
Develop meaningful customer experience metrics, dashboards and reporting that measure what matters and demonstrate impact over time.
Build strong partnerships with leaders across the organisation, creating shared accountability for customer outcomes and fostering a culture where customer voices drive innovation and continuous improvement.
Lead and develop a capable, collaborative team while remaining hands-on in designing frameworks, analysing insights and establishing the foundations of a mature customer experience function.

About you

You're equally comfortable thinking strategically and rolling up your sleeves to build something new.

You understand that great customer experience starts with deeply understanding people, but you also know that meaningful change requires robust systems, quality data and compelling insights that influence decision-makers.

You bring curiosity, commercial thinking and empathy, and you're excited by the opportunity to build a capability that will shape the future of a growing, purpose-led organisation.

You'll bring:

Significant leadership experience in Customer Experience, Customer Insights, Service Design, Customer Strategy or a related discipline.
Proven experience designing or maturing customer experience capabilities, including Voice of Customer programs, customer insight frameworks and experience measurement.
Demonstrated success bringing together multiple data sources to create meaningful customer intelligence that informs strategy and drives organisational improvement.
Strong analytical capability, with the ability to distil complex information into clear, compelling insights and recommendations for executive audiences.
Experience applying human-centred design or customer journey methodologies to improve products, services and experiences.
Outstanding stakeholder engagement and influencing skills, with experience working across executive leadership teams and diverse business functions.
Experience leading and developing high-performing teams in a values led culture.
A passion for creating better outcomes for people and communities through evidence-based, customer-led decision making.

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

Access salary packaging benefits to increase your take home pay by reducing your taxable income.
Access free confidential counselling and support from our Employee Assistance Program.
As a social enterprise, we aren’t solely reliant on external funding which means better job security so you can focus on providing quality care and service to our customers.
The opportunity to work for a purpose-driven organisation that creates meaningful social impact.

Work with purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve quality of life and provide access to products, resources and encouragement that allow people to make choices to enhance their well‑being and lifestyle.

As a social enterprise, we redistribute surplus funds generated through the sale of over 12,000 healthcare products, mobility aids and equipment into programs that support people living with a disability.

Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA, Possability Group and Lifestyle Solutions. Learn more at independenceaustralia.com.au.

Commitment to diversity

Independence Australia Group is an equal opportunity employer. We encourage applications from people with a disability, CALD communities, LGBTQIA+ individuals, and Aboriginal and Torres Strait Islander peoples. For accessibility support during recruitment, contact our People Experience team at [email protected].

Apply Now

Refine Your Search

head of customer success jobs in melbourne, vic

Head of Customer Strategy & Experience

Head of Customer Success, APAC

Head of Enterprise Customer Success

Customer Success Manager

Technical Customer Success Manager

Customer Success Manager – GTM

Media and Communications Officer

Head of Customer Education

Customer Service Officer

Customer Success & Service Manager

Director of Collections

Senior Technical Customer Success Manager

Head of Transformation Enablement (Consumer)

Service Management Lead

Customer Success Manager

Senior Customer Support Manager

Head of Operations Excellence - Hybrid

Head of Customer Resolution & Hardship

Head of Customer Success

Head of Solutions - APAC

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