In-Demand Director of architecture Jobs in Melbourne, Vic

Service Delivery Manager
Compnow —Notting Hill VIC
- Contract
- Management
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
Quick Apply
Lead Solutions Architect - Bringing Care Home Transformation
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Director of Testing
Capgemini —Melbourne VIC
- Contract
- Master's degree
- Education
- Business Administration
Director, Customer Experience
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Customer service
- Engineering
Head of GRC
Triskele Labs —Melbourne VIC
- $170,000 - $200,000 a year
- Full-time
- Hybrid work
- Leadership
Quick Apply
Director of AI Engineering
Timescapes —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- AI
- Parental leave
- Employee assistance program
Quick Apply
Implementation Consultant
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Manager
Cloud Factory —Melbourne VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager, Strategic Planning
Department of Transport and Planning —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Leadership
- Negotiation
5d
BCG Platinion | Lead Architects
Boston Consulting Group —Melbourne VIC
- Full-time
- Management
- Doctoral degree
- Computer Science
Creator Program Director - Luxury (Contract)
WPP Media —Melbourne VIC
- Contract
- Budgeting
- AI
- Leadership
11d
Enterprise Network Architect
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Employee assistance program
Performance & Reward Specialist
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Annual leave
- On-the-job training
Presales Solutions Consultant
Objective —Melbourne VIC
- Full-time
- Sales
- No degree
- AI
Director, Lakebase Sales Specialists
Databricks —Melbourne VIC
- Sales
- APIs
- AI
Full Web Stack Developer
Cloud Factory —Melbourne VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
[28067] VP of Business Development, ANZ
CI&T —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Business development
- AWS
Quick Apply
Director, Data Centre Architecture
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Leadership
- Teaching
Engineering Director, Global Treasury and Payment Network (Relocate to Singapore)
Airwallex —Melbourne VIC
- $380,000 - $450,000 a year
- Full-time
- Hybrid work
- Salesforce
- Software development
- Leadership
Business Development
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Service Delivery Manager

Compnow
Notting Hill VIC

Quick Apply

Job Details

Contract

Benefits

Birthday leave
Annual leave
Employee discount

Qualifications

Management
IT service management
Microsoft Office
IT infrastructure
ITIL
Working with Children Check
Communication skills
Negotiation
Time management

Full Job Description

Introduction:

This is a fixed term contract for 6 months to cover maternity leave, with the potential for an extension!

About Compnow:
Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Description:
Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

A free day of leave on your birthday
Five weeks annual leave incentive
Employee discounts on IT Equipment
Employee discounts on accommodation in Bali, Indonesia
Training programs designed for you
Flexible working arrangements
Long term career pathways

What you’ll do?

The Service Delivery Manager is responsible for managing a portfolio of assigned clients and their associated onsite staff. They will work alongside other SDMs within the team for collaboration and support, with the Victorian Engineering Manager available as the escalation point when required.

The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels. They are responsible for reviewing, completing and authorising Service Level Reports summarising Compnow service achievements and areas of service improvement. Providing an escalation path to raise any issues of failed Service Delivery and requests for extraordinary service. Understanding each customer’s required Service Levels and strategic objectives and how this relates directly to the customer business outcomes.

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Own and manage customer MSA contracts, including service delivery obligations, contract reviews, renewals, variations, and supporting commercial discussions with BDMs/Account Directors.
Lead and govern BAU service delivery, providing direction, coaching and guidance to operational team leaders to ensure consistent, high-quality outcomes.
Drive service performance management, including SLA governance, service availability, continuity planning, and ensuring contractual commitments are met.
Identify, manage and mitigate strategic and operational risks, enabling proactive decision-making across customer environments and delivery teams.
Build and maintain strong customer relationships by leading service reviews, chairing governance meetings, and delivering operational and performance reporting.
Act as the key customer advocate, coordinating internal teams and subject matter experts to meet customer needs and continuously improve service delivery.
Champion continuous improvement and team development, including ITIL-aligned process optimisation, customer satisfaction initiatives, and mentoring delivery staff.

What you’ll bring?

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Proven experience in IT Service Delivery within an MSP environment, leading and managing operational support teams.
Demonstrated ability to manage customer relationships, contracts and escalations, with strong negotiation and stakeholder engagement skills.
Experience driving service performance, reporting, and continuous improvement initiatives across support environments.
Solid working knowledge of IT infrastructure, networks and services, with the ability to engage both technical and business stakeholders.
Highly developed communication, time management and reporting skills, including Microsoft Office and operational reporting tools.
Experience in project delivery or small project management, with the ability to influence outcomes and lead improvements.
Strong understanding of ITIL principles, service management frameworks and service quality standards (e.g. ISO 9001).

What else do you need to apply?

Travel on-site to our office in Notting Hill and to client sites.
Must be an Australian resident available to work full time without restrictions.

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working with Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

#LI-DNI

Quick Apply

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director of architecture jobs in melbourne, vic

Service Delivery Manager

Lead Solutions Architect - Bringing Care Home Transformation

Director of Testing

Director, Customer Experience

Head of GRC

Director of AI Engineering

Implementation Consultant

Customer Success Manager

Manager, Strategic Planning

BCG Platinion | Lead Architects

Creator Program Director - Luxury (Contract)

Enterprise Network Architect

Performance & Reward Specialist

Presales Solutions Consultant

Director, Lakebase Sales Specialists

Full Web Stack Developer

[28067] VP of Business Development, ANZ

Director, Data Centre Architecture

Engineering Director, Global Treasury and Payment Network (Relocate to Singapore)

Business Development

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