In-Demand Director, customer experience Jobs in Melbourne, Vic

NDIS Support Coordinator
Sunshine Mentoring Services —Melbourne VIC
- $55 - $75 an hour
- Part-time
- Bilingual
- Customer service
- Microsoft Office
Quick Apply
Customer Service Consultant | Port Melbourne
Rentokil Initial —Port Melbourne VIC
- Full-time
- Sales
- Customer service
- Office
- Employee assistance program
Quick Apply
Coles Merchandiser
BIG Brand Influence Group —Richmond VIC
- $32.79 an hour
- Monday to Friday
- Planograms
- POS
- Organisational skills
Quick Apply
Customer Support Specialist
Carbon Savers —Collingwood VIC
- $33 an hour
- Full-time
- CRM software
- Customer service
- Analysis skills
- Referral program
- Free food
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Director, Customer Experience
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Customer service
- Engineering
Concierge
JLL —Melbourne VIC
Team Members
Zambrero —Docklands VIC
- Cleaning
Quick Apply
Oil and Gas Business Development Manager
The Hmv Pty Ltd —Melbourne VIC
- $60 - $80 an hour
- Temporary
- Sales
- Engineering
- Business development
- Employee discount
- Professional development assistance
Quick Apply
Administrative Officer
The Royal Melbourne Hospital —Parkville VIC
8d
Customer Experience Consultant
Maersk —Melbourne VIC
- Full-time
- Parental leave
1d
Client Advisor - Camberwell
Amplifon —Camberwell VIC
- Full-time
- Microsoft Outlook
- Sales
- Databases
Quick Apply
Communications Specialist
Toll Group —Melbourne VIC
- Full-time
1d
Sales Consultant | Melbourne Central (full-time)
Fitness First —Melbourne VIC
- From $65,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- Gym membership
Quick Apply
Auditor
Findex —Melbourne VIC
- Full-time
Department Manager - GPO Melbourne
H&M —Melbourne VIC
- Full-time
- Leadership
- Annual leave
Quick Apply
Cleaners/House Cleaner | Flexible Ongoing Work
Maid To Clean —Fawkner VIC
- $35 - $50 an hour
- Urgently hiring
- Cleaning
- Hotel experience
- Flexible schedule
Quick Apply
Deputy Director, First Peoples
VicGrid —Melbourne VIC
- $232,790 - $298,488 a year
- Full-time
- Hybrid work
1d
Service Delivery Manager
Centorrino Technologies —Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick Apply
Listings Registrar, Collingwood
Magistrates Court —Melbourne VIC
- $91,971 - $98,955 a year
- Full-time
8d

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NDIS Support Coordinator

Sunshine Mentoring Services
Melbourne VIC

Quick Apply

Job Details

Part-time | Full-time
$55 - $75 an hour

Qualifications

Bilingual
Multilingual
Customer service
Call centre
Certificate III
NDIS Worker Orientation Module
Microsoft Office
Analysis skills
Education
Driver Licence
Data management
Data entry
Computer skills
Typing
Full Driver Licence
Working with Children Check
Communication skills

Full Job Description

Job Summary
We are seeking a dynamic and compassionate NDIS Support Coordinator to empower individuals with disabilities by coordinating their National Disability Insurance Scheme (NDIS) plans and services. In this role, you will serve as a vital link between clients, service providers, and support networks, ensuring each person receives tailored assistance that promotes independence, community engagement, and overall well-being. Your enthusiasm and dedication will drive positive outcomes and foster meaningful relationships with clients from diverse backgrounds. We're also open to subcontracting.

Duties

Develop and implement personalized support plans aligned with each client’s goals and NDIS requirements.
Coordinate access to services such as therapy, community activities, housing, and employment support.
Maintain comprehensive documentation of client progress, service arrangements, and plan reviews.
Communicate effectively with clients, families, service providers, and government agencies to ensure seamless support delivery.
Assist clients in understanding their NDIS plans, funding options, and claim processes through clear guidance.
Monitor service quality and advocate for clients’ needs during plan reviews or when issues arise.
Provide ongoing support to help clients navigate the NDIS system confidently and independently.

Skills

Excellent communication skills in English; multilingual abilities are highly valued to serve diverse communities.
Strong customer service orientation with a passion for client advocacy.
Proficient in data entry, record keeping, and Microsoft Office applications for accurate documentation.
Exceptional phone etiquette and outbound calling experience to engage with clients and providers professionally.
Demonstrated ability to handle client inquiries with empathy while maintaining professionalism in call center environments.
Analytical skills to assess client needs, evaluate service options, and develop effective support strategies.
Experience in customer support or client services roles within disability or community sectors is preferred.
Knowledge of the NDIS framework, policies, and funding processes is advantageous but not mandatory.
Bilingual skills or proficiency in additional languages can enhance communication with non-English speaking clients.
Strong computer skills including typing speed, data management, and familiarity with relevant software platforms. Join us in making a meaningful difference by supporting individuals to live fulfilling lives! This paid position offers an exciting opportunity to grow your career while positively impacting your community through dedicated service and advocacy.

Job Types: Full-time, Part-time

Pay: $55.00 – $75.00 per hour

Education:

Certificate I - IV (Required)

Experience:

1 month: 2 years (Preferred)

Licence/Certification:

Full Driver Licence (Required)

Location:

Melbourne VIC 3004 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

director, customer experience jobs in melbourne, vic

NDIS Support Coordinator

Customer Service Consultant | Port Melbourne

Coles Merchandiser

Customer Support Specialist

Entry Level Solar Sales Representative

Director, Customer Experience

Concierge

Team Members

Oil and Gas Business Development Manager

Administrative Officer

Customer Experience Consultant

Client Advisor - Camberwell

Communications Specialist

Sales Consultant | Melbourne Central (full-time)

Auditor

Department Manager - GPO Melbourne

Cleaners/House Cleaner | Flexible Ongoing Work

Deputy Director, First Peoples

Service Delivery Manager

Listings Registrar, Collingwood

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