In-Demand Customer service bank Jobs in Melbourne, Vic

Customer Service Consultant
Bank of Queensland —Melbourne VIC
- 8 hour shift
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Customer Service Consultant
Bank Australia —Melbourne City Centre VIC
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Gym membership
9d
Customer Banking Specialist - Camberwell
Commonwealth Bank —City of Boroondara VIC
- Part-time
- Hospitality
- Financial services
- Communication skills
Customer Banking Specialist - Hawthorn
Commonwealth Bank —City of Boroondara VIC
- Part-time
- Hospitality
- Customer service
- Financial services
Customer Relations Consultant - 12-month contract
Bank of Queensland —Melbourne VIC
- Full-time
- Financial services
- Parental leave
- Employee assistance program
Front Office All Rounder
Hilton —Melbourne VIC
- Part-time
- Customer service
- Communication skills
- Hotel experience
- Employee discount
- Free food
Mortgage Broker
Award Mortgage —Melbourne VIC
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Banking Consultant, Taylors Lakes VIC
ANZ Banking Group —Taylors Lakes VIC
- Part-time
- Communication skills
8d
Workplace Concierge
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Administrative experience
- Health insurance
- Parental leave
Quick Apply
1d
Customer Banking Specialist - Heidelberg
Commonwealth Bank —City of Boroondara VIC
- Part-time
- Hospitality
- Customer service
- Financial services
1d
Overnight Front Office Supervisor
Marriott International, Inc —Southbank VIC
- Part-time
- Supervising experience
- Hotel experience
- Office experience
- Employee assistance program
- Employee discount
5d
Personal Banking Advisor
Westpac —Port Melbourne VIC
- Part-time
- Sales
- Communication skills
- Time management
6d
Workplace Concierge
JLL —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Administrative experience
- Health insurance
- Parental leave
1d
Forensic Medical Transcriptionist and Records Officer
Victorian Government —Melbourne VIC
- $72,189 - $79,753 a year
- Full-time
- Customer service
- Organisational skills
- Medical terminology
- Commuter assistance
- Health insurance
6d
Personal Banker - Part Time (Greensborough)
Westpac —Greensborough VIC
- Part-time
Asset Information Support Officer
Merri-bek City Council —Coburg VIC
- $102,000 - $111,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Parental leave
Credit Operations Specialist - 2 month Contract
The Argyle Network —Melbourne VIC
- Temporary
- Financial services
Payments Specialist
ANZ Banking Group —Melbourne VIC
- Full-time
- Management
- Sales
- Data analysis skills
8d
Customer Success Manager
Monks —Melbourne VIC
- Salesforce
- AWS
- AI
Quick Apply
7d
Personal Banking Specialist
BankVic —Melbourne VIC
- Full-time
- Financial services
- Cash handling
- Employee assistance program

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Customer Service Consultant

Bank of Queensland -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Salary packaging
Insurance services

Qualifications

Customer service
Communication skills

Full Job Description

About the Role

Our BOQ Group contact centres have exciting opportunities for motivated and passionate customer service professionals to join a caring, fun and high energy team, on a 12 month max term basis.

As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre.

The role is phone based and all our calls relate to enquiries from our BOQ customers. It’s a fun, customer centric environment where there’s heaps of support and focus on career development. Our contact centre is open 8am – 8pm Mondays to Fridays and 9am – 5pm on Saturdays, so you’ll need to be available during those times (we’re closed on Sundays and National Public Holidays).

At BOQ Group we are dedicated to providing you with all the training and support you need to become proficient in role. You’ll start off in the classroom, where you’ll learn everything you need to know to get you started, then you’ll join the team where you’ll be on the phones taking calls in a supportive environment with ongoing training, until you able to take calls across all our products at BOQ, providing the best possible customer service at the same time.

About You

Has banking always interested you? Maybe you’ve spent the majority of your career in retail, contact centre or customer service and are looking to transfer the skills you’ve gained into a different industry where you can build a career? You’ve got the customer service skills we’ll provide the training that you need to succeed. In this role the three most valuable skills (aside from customer service and a positive attitude) that we are looking for in successful people are:

Resilience (every call is different; every customer is different – treat every call like it’s the first call of the day)
Dedicated and reliable (if your shift starts at 8, be ready to take your first call at 8)
Exceptional communication skills (you need to be a good listener, articulate and speak in a way that is respectful and professional)

If you’re someone who’s excited at the prospect of all this opportunity holds and are eager to embark on a career in banking and looking to work for a company that values diversity and really cares for its staff, make sure you apply today.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Apply Now

Refine Your Search

customer service bank jobs in melbourne, vic

Customer Service Consultant

Customer Service Consultant

Customer Banking Specialist - Camberwell

Customer Banking Specialist - Hawthorn

Customer Relations Consultant - 12-month contract

Front Office All Rounder

Mortgage Broker

Banking Consultant, Taylors Lakes VIC

Workplace Concierge

Customer Banking Specialist - Heidelberg

Overnight Front Office Supervisor

Personal Banking Advisor

Workplace Concierge

Forensic Medical Transcriptionist and Records Officer

Personal Banker - Part Time (Greensborough)

Asset Information Support Officer

Credit Operations Specialist - 2 month Contract

Payments Specialist

Customer Success Manager

Personal Banking Specialist

I want to receive the latest job alert for customer service bank in melbourne, vic

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