In-Demand Customer service & retentions consultant Jobs in Melbourne, Vic

Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect Inc. —Melbourne VIC
- Full-time
- Management
- Salesforce
- Microsoft Office
Member Support Consultant
Fitness First —Melbourne City Centre VIC
- From $65,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- Gym membership
Client Engagement Manager
ADP —Cremorne VIC
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Melbourne VIC
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Membership Manager
Fitness First —Melbourne VIC
- From $80,000 a year
- Full-time
- CPR Certification
- Sales
- Customer service
- Gym membership
13d
Sales Manager Customer Success
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Leadership
- Café
- Parental leave
9d
Membership Manager
Goodlife Health Clubs —Melbourne City Centre VIC
- From $80,000 a year
- Full-time
- Sales
- Customer service
- First Aid Certification
- Gym membership
SALES/CUSTOMER CARE CONSULTANT
Body Revival Health and Fitness —Epping VIC
- Full-time
- Sales
- Customer service
- Communication skills
Member Support Consultant
Goodlife Health Clubs —Melbourne Northern Suburbs VIC
- $65,000 a year
- Full-time
- First Aid Certification
- Gym membership
Assistant Business Leader - Toorak, VIC
Travel Associates —Toorak VIC
- Part-time
- Business
- Leadership
- Employee discount
Sales Consultant | Essendon Club (full-time)
Goodlife Health Clubs —Essendon VIC
- $65,000 a year
- Full-time
- First Aid Certification
- Gym membership
Quick Apply
6d
Assistant Business Leader - Kew, VIC
Travel Associates —Kew VIC
- Part-time
- Business
- Leadership
- Employee discount
Sales Consultant | Essendon Club (casual)
Goodlife Health Clubs —Essendon VIC
- First Aid Certification
- Gym membership
Quick Apply
6d
Assistant Asset Manager
Barings —Melbourne VIC
- Full-time
- Management
- Analysis skills
- AI
Assistant Business Leader - Canterbury, VIC
Travel Associates —Canterbury VIC
- Part-time
- Business
- Leadership
- Employee discount
Travel Advisor - Elsternwick, VIC
Travel Associates —Elsternwick VIC
- $110,000 a year
- Full-time
- Employee discount
Senior Consultant
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Azure
- DevOps
- AWS
- Health insurance
- Parental leave
Travel Advisor - Blackburn, VIC
Travel Associates —Blackburn VIC
- $110,000 a year
- Full-time
- Employee discount
Travel Advisor - Canterbury, VIC
Travel Associates —Canterbury VIC
- $110,000 a year
- Full-time
- Employee discount
Travel Advisor - Kew, VIC
Travel Associates —Kew VIC
- $75,000 a year
- Full-time
- Employee discount

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customer service & retentions consultant jobs near melbourne, vic

Customer Success Manager - Risk Management - SaaS (Hybrid)

Riskonnect Inc.
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Management
Enterprise software
Salesforce
Microsoft Office
Education
Bachelor's degree
SaaS

Full Job Description

WHO WE ARE? Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ more than 1,100+ risk professionals in the Americas, EMEA, and Asia Pacific and serve over 2,400 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work.

WHY JOIN US? We explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do.

#pioneer #spark #focus #community

The Opportunity

Riskonnect is seeking a Customer Success Manager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has a general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention, and health.

RESPONSIBILITIES:

Ensures good customer health of client book
Execute ongoing improvement plans across customers (Onboarding, Web training, Email Campaigns, etc)
Manage client renewals
Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate
Work across the firm to drive resolution of identified issues and escalate issues where appropriate
Ensure customer's desired outcomes are well understood, documented, and monitored
Collaborate with Success Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate.
Articulate client needs objectives and work across the firm to develop and propose solutions
Recommend and coordinate cross-functional improvements to the Customer Lifecycle
Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
Enterprise contract renewal negotiations
Track results from action plans and follow escalation procedures when appropriate
Identify Upsell and Cross Sell Opportunities
Map customer stakeholders & users to Customer Personas
Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
Feature Request Management
Maintain knowledge of Riskonnect products/services and industry trends
Travel to client sites as needed

MINIMUM QUALIFICATIONS:

5+ years of Experience in Customer Facing role in the Enterprise Software Industry
Familiar with MS Office and Gainsight
Ability to track and organize action items across enterprise software clients.
Ability to prioritize workload and execute in a fast-paced environment
Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)
Ability to develop senior-level relationships.
Ability to drive insights and adoption recommendations to customers by analyzing customer
Strong empathy for customers and ability to see value through their eyes required
Analytical and Process Oriented Mindset
Ability to communicate clearly and articulate complex concepts and ideas to customers and executives
Make timely decisions and have sound judgment
You must either be an Australian citizen, a permanent resident, or hold a valid visa with explicit work rights

SKILLS & ABILITIES

Education: Bachelor’s Degree Preferred
5+ years of Knowledge of the Insurance Industry/SaaS experience

WHY JOIN RISKONNECT?

At Riskonnect, innovation starts with our people. We’re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to helping organizations manage risk with confidence.

You’ll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their most complex risk challenges through cutting-edge technology and world-class service.

Our culture of excellence has earned us consistent recognition, including:

Best and Brightest Companies to Work For (Nationwide) – 7 years
Best and Brightest Elite Award Winner – 1 year
Business Insurance Best Places to Work – 2 years
Great Place to Work® Certified – United Kingdom – 2 years
Great Place to Work® Certified – India – 1 year

We’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us.

Riskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Apply Now

Refine Your Search

customer service & retentions consultant jobs in melbourne, vic

Customer Success Manager - Risk Management - SaaS (Hybrid)

Member Support Consultant

Client Engagement Manager

Customer Success Manager - Risk Management - SaaS (Hybrid)

Membership Manager

Sales Manager Customer Success

Membership Manager

SALES/CUSTOMER CARE CONSULTANT

Member Support Consultant

Assistant Business Leader - Toorak, VIC

Sales Consultant | Essendon Club (full-time)

Assistant Business Leader - Kew, VIC

Sales Consultant | Essendon Club (casual)

Assistant Asset Manager

Assistant Business Leader - Canterbury, VIC

Travel Advisor - Elsternwick, VIC

Senior Consultant

Travel Advisor - Blackburn, VIC

Travel Advisor - Canterbury, VIC

Travel Advisor - Kew, VIC

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