In-Demand Customer account manager Jobs in Melbourne, Vic

Event Ticketing: Client Services Manager
Ticketebo —Cheltenham VIC
- $60,000 - $75,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
5d
Customer Success Manager (SaaS | Construction Tech)
BuildPass —Richmond VIC
- $85,000 - $105,000 a year
- Full-time
- Construction
- AI
Quick Apply
12d
Customer Service Consultant | Port Melbourne
Rentokil Initial —Port Melbourne VIC
- Full-time
- Sales
- Customer service
- Office
- Employee assistance program
Quick Apply
Account Manager (Australia)
Netflix —Melbourne VIC
- CRM software
- PMP
- Sales
Office Manager
CITO Transport Pty Ltd —Tottenham VIC
- $85,000 - $95,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
14d
Hotel Revenue Analyst
Acacia Global Trading Pty Ltd —Melbourne VIC
- $85,000 - $90,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Parental leave
- Employee discount
Quick Apply
6d
Warehouse Administrator
Nutrien Ag Solutions —Docklands VIC
- $5,600 - $6,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2h
Senior Facilities Manager -VIC/TAS/SA/WA
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- AI
- Health insurance
- Parental leave
Quick Apply
Customer Account Manager
Natoora Ltd —Collingwood VIC
- Full-time
- Warehouse
- Kitchen experience
4d
Business Development Manager
Assure —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Communication skills
Quick Apply
Account Manager (Multiple Roles Available) | Growth & Expansion
Simpro —Box Hill VIC
- Full-time
- Office
- Parental leave
- Employee assistance program
Quick Apply
14h
Senior Key Account Manager
AUSYD - DP World Logistics Oceania —Melbourne VIC
- Full-time
- CRM software
- Communication skills
Quick Apply
Account Manager - Victorian Government
Finsbury Green —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Business development
- Communication skills
Quick Apply
5d
Customer Success Manager
Squiz —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply
14d
Sales Account Manager
Eightcap —Melbourne VIC
- Full-time
- Bilingual
- CRM software
- Sales
- Parental leave
- Referral program
Quick Apply
14d
Enterprise Account Manager
BeyondTrust —Melbourne VIC
- Remote
- Sales
- Salesforce
- Bachelor's degree
Quick Apply
Account Manager
Shift —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Food service
- Communication skills
- Parental leave
Customer Success Manager
Valsoft Corporation —Melbourne VIC
- Full-time
- Remote
- Sales
- Bachelor's degree
- Communication skills
Quick Apply
3d
Partner Account Manager
Lenovo —Melbourne VIC
- Full-time
- Sales
14d
Service Delivery Manager
Centorrino Technologies —Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick Apply
11d

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Event Ticketing: Client Services Manager

Ticketebo
Cheltenham VIC

Quick Apply

Job Details

Permanent | Part-time | Full-time
$60,000 - $75,000 a year
5 days ago

Benefits

Free drinks

Qualifications

Pricing
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Time management

Full Job Description

Please note that this role is also able to be taken as a part time 0.8% role to suit the needs of employees who value the opportunity to work more flexible hours to suit their personal situation.

About Ticketebo

Since 2013, Ticketebo has been empowering event organisers across Australia and the UK with fully managed on-site and online ticketing solutions that seamlessly power thousands of events every year. Our small, high-performing team consistently punches above its weight, and today we are recognised as one of the leading ticketing agencies for mid to large-scale events.

We are driven by a clear vision to be a world leader in event ticketing and associated services. We are trailblazers who set the standard through innovation, award-winning service, and a sustainable approach that leads the industry and inspires others. Our mission is simple but powerful: to empower event organisers through smart technology, expert advice, and exceptional customer service, while operating responsibly and creating a positive, lasting impact.

Sustainability is embedded in how we operate. Ticketebo is a Certified B Corp and a Certified Carbon Neutral business. Through our Trees for Change program, every paperless SMS ticket helps fund tree planting and meaningful environmental restoration. We believe great ticketing should be good for business and good for the planet.

As a fast-growing disruptor in the ticketing industry, we are known for our smart products, transparent low-cost pricing, and seven-day expert support. Just as importantly, we are deeply committed to fairness, respect, collaboration, and continuous improvement.

Where do you come in?

We’re looking for a standout Client Services Specialist (Full or Part Time*) - someone who shares our values, and who will delight our Event Organisers and their patrons through the exceptional delivery of our market leading products and services. [*if you are applying for the role on a part time basis, please note we are looking for a minimum of 30 hrs per week]

The role has very clear career progression opportunities with room to develop into Account Management for the right person.

Job Description, main duties, and responsibilities:

Build and produce stunning event ticketing solutions on our ticketing platform - at speed and with design flair and accuracy.
Present our products and services in a structured, professional manner.
Effectively and proactively communicate with event organisers at all stages of the event cycle: planning; ticketing go live and on sale; in preparation for event day; and post event.
To work collaboratively with Sales to actively participate in maintaining all existing clients relationships to ensure optimal retention rates, as well as revenue growth.
Work collaboratively with sales to onboard new event organisers.
To manage workflows and processes for patrons and organisers (refunds, ticket reissues, change of dates, event cancellations).
To support patrons with the ticketing and other event related enquires by phone, email, socials and live chat.
Play an active role in delivering new projects for the business. To identify, plan and execute the delivery of new products & services. To help develop our existing suite of products & and services. And to optimise or create new internal processes and workflows.
Assist our tech team in rigorous testing of site improvements, and reporting of any issues or bugs.
Actively contribute to marketing initiatives, as well as regular posting on our social media channels: to best support our brand and assist event organisers to promote their events.

The position requires that you:

have a passion for Events and/or the ticketing industry.
are a great and positive team player - always ready to work collaboratively to do what’s needed to help continue our rapid growth.
have strong written and verbal communication skills.
are a highly organised individual who works at speed and delivers to perfection.
be a great problem solver: always keen find a solution, and willing to take the extra step to make it happen.
have excellent time management skills, and the ability to multi-task, work under pressure, and meet deadlines.
have a naturally persuasive personality: enabling you to offer appropriate additional products & services to organisers.
have the natural ability to build & nurture great and lasting relationships with Customers and internal staff.
be a highly motivated and conscientious individual with the ability to use self-initiative.
have high energy and a fun personality that thrives in a fast-paced, ever-changing environment.
have a good knowledge of Microsoft Office's core suite of products (in particular Excel).

Benefits:

A very competitive salary
We’re based in trendy new modern offices (converted warehouse) in Cheltenham, Melbourne - 10 mins walk from the train line.
Enjoy the fun vibe being apart of our small, friendly, ambitious, and accomplished team.
Regular socials as we celebrate our many successes along the way!

If you are passionate about the Events sector, and looking for a role focused on helping event organisers execute the perfect ticketing solutions and on-site services to optimise the success of their event/s this is the role for you. You’ll be working behind the scenes in the fast-paced, and exciting world of Events: where deadlines are tight, pressure occasionally intense, plans ever evolving - but your calm, organised and detailed approach will ensure our products & services are delivered to perfection!

If this sounds like you please apply, we'd love to hear from you!

Pay: $60,000.00 – $75,000.00 per year

Benefits:

Free drinks

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Cheltenham VIC 3192

Quick Apply

Refine Your Search

customer account manager jobs in melbourne, vic

Event Ticketing: Client Services Manager

Customer Success Manager (SaaS | Construction Tech)

Customer Service Consultant | Port Melbourne

Account Manager (Australia)

Office Manager

Hotel Revenue Analyst

Warehouse Administrator

Senior Facilities Manager -VIC/TAS/SA/WA

Customer Account Manager

Business Development Manager

Account Manager (Multiple Roles Available) | Growth & Expansion

Senior Key Account Manager

Account Manager - Victorian Government

Customer Success Manager

Sales Account Manager

Enterprise Account Manager

Account Manager

Customer Success Manager

Partner Account Manager

Service Delivery Manager

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