In-Demand Contact centre team leader Jobs in Melbourne, Vic

Customer Contact Officer
Serco Plc —Melbourne VIC
- Full-time
- Remote
- Communication skills
- Work from home
- Employee assistance program
Customer Service Team Member
Bunnings —Sunshine VIC
- Part-time
- Café
- Parental leave
6d
Team Leader Customer Service
City of Darebin —Darebin VIC
- Full-time
- Customer service
- Microsoft Office
- Recruiting
9d
Team Leader
Coles Supermarkets —Broadmeadows VIC
- Full-time
- Leadership
- Communication skills
- Time management
- Employee stock purchase plan
- Parental leave
8d
Team Leader Recreation
Bayside City Council —Sandringham VIC
- $114,501 - $128,270 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Parental leave
Customer Delivery Driver
Coles Supermarkets —Truganina VIC
- Weekend availability
- Time management
Customer Advocate
Live Nation —Melbourne VIC
- Full-time
- Microsoft Excel
- Typing
- Communication skills
14d
Receptionist
Bupa —Docklands VIC
- Full-time
- Computer skills
- Communication skills
Incident Support Team Leader
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Organisational skills
13d
Alumni Relations Manager
Monash University —Caulfield VIC
- $124,343 - $137,251 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Budgeting
14d
Customer Service Representative - August 2026 Intake
Civica —Melbourne VIC
- $65,025 a year
- Full-time
- Hybrid work
- Recruiting
- Communication skills
- Work from home
- Parental leave
Quick Apply
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Team Leader, Field Compliance Operations - Election Compliance
Victorian Electoral Commission —Melbourne City Centre VIC
- Temporary
- Administrative experience
- Leadership
- Communication skills
Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance
Team Leader: Customer Experience
Amer Sports —Moorabbin Airport VIC
- Hybrid work
- CRM software
- Customer service
- AI
Quick Apply
8d
Customer Service Administrator
SKIDATA GmbH —Melbourne VIC
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
1d
CSA
Firstsource Healthcare —Melbourne VIC
- Full-time
- Management
- In-person
- Communication skills
Cleaning Team Leader - VIC
City FM Australia —Keilor VIC
- Part-time
- Cleaning
- Communication skills
Quick Apply
Team Leader Environmentally Sustainable Development
Merri-bek City Council —Coburg VIC
- $114,000 - $128,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Parental leave

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Customer Contact Officer

Serco Plc -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

100% work from home or the potential to work from our Dandenong contact centre (VIC)
Access to our extensive benefits including our rewards and discounts program
A friendly and diverse team with inclusivity and care at the heart of everything we do
Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence
Access to Sonder, our 24/7 Employee Assistance Program, for you and your family.

Make an impact at Serco
Join our team representing a Federal Government agency that supports more than 600,000 Australians, including people living with disability.

You’ll be part of an organisation delivering meaningful services in an environment that values challenge, opportunity and reward.

We’re proud to foster an inclusive workplace where everyone, including individuals with disabilities, can thrive and contribute their unique skills.

As a Customer Contact Officer, you’ll make a real difference in the lives of people with disability by:

Responding to inbound calls and email inquiries regarding support and services associated with our client’s public service
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service
Summarising customers interactions in writing in our operating systems

Serco is a place for you
If you’re passionate about delivering great customer service and keen to grow in a supportive environment, this could be the role for you!

You could be a great fit if you have:

Clear written and verbal communication skills
Empathy, resilience and a genuine desire to help others
A willingness to learn how to navigate multiple screens and information systems… we support your development, so you’ll be ready and confident from day 1
Comfort working within structured procedures and guidelines
To be eligible, you must be an Australian citizen and be willing to:
Complete pre-employment checks, including security and police clearance
Provide evidence of a safe, private workspace at home (photo required)
Complete a short skills assessment and attend an information session about working in a virtual contact centre

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We actively welcome and advocate for people with disabilities and are committed to providing a comfortable, accessible and supportive work environment for everyone.

If you require any modifications or reasonable adjustments to complete this stage of the recruitment process, please contact us at [email protected] or call 1300 306 120. A member of our team will be in touch to assist you.

Impact a better future at Serco.

Apply Now

Refine Your Search

contact centre team leader jobs in melbourne, vic

Customer Contact Officer

Customer Service Team Member

Team Leader Customer Service

Team Leader

Team Leader Recreation

Customer Delivery Driver

Customer Advocate

Receptionist

Incident Support Team Leader

Alumni Relations Manager

Customer Service Representative - August 2026 Intake

Customer Service Officer

Team Leader, Field Compliance Operations - Election Compliance

Inbound Superannuation Consultant

Customer Service Representative

Team Leader: Customer Experience

Customer Service Administrator

CSA

Cleaning Team Leader - VIC

Team Leader Environmentally Sustainable Development

I want to receive the latest job alert for contact centre team leader in melbourne, vic

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