Join The Ritz-Carlton, Melbourne as our Chief Steward, where you will lead a dedicated stewarding team that forms the foundation of our world-class culinary and events operation. In Australia’s leading luxury hotel, you will oversee our in-house and outsourced stewarding teams, ensuring the highest standards of cleanliness, hygiene, compliance, and operational excellence are consistently achieved. Set against the backdrop of Melbourne's vibrant dining and hospitality scene, you will play a pivotal role in supporting our Ladies and Gentlemen to deliver seamless service and unforgettable guest experiences, all while upholding The Ritz-Carlton Gold Standards.
Our Ideal Candidate:
- Full working rights in Australia
- A hands-on and proactive leader with prior experience in a Chief Steward or stewarding leadership role within a luxury hotel or high-volume restaurant
- Strong knowledge of chemical handling, WHS, HACCP, and food safety protocols
- Exceptional organisational and inventory management skills
- Ability to lead, coach, and inspire both internal and outsourced team members
- Calm, solutions-focused, and meticulous with documentation and audits
- Flexibility to work across varied shifts, including weekends and public holidays
Job Summary:
- Oversee and coordinate the cleaning of all kitchen areas and equipment in accordance with the hotel’s Food Safety and HACCP standards
- Supervise an in-house/outsourced stewarding team, ensuring alignment with Ritz-Carlton brand standards and operational excellence
- Maintain accurate inventory and storage of cleaning chemicals, supplies, kitchen consumables, and operating equipment
- Manage proper storage, tracking and upkeep of kitchen equipment and crockery, ensuring availability and accountability across all outlets
- Create and manage breakage reports, identify trends, and implement corrective actions to reduce loss
- Keep thorough records and reports for audit and compliance purposes, ensuring readiness for internal and external inspections
- Champion safe chemical handling, WHS compliance and food safety practices within stewarding operations
- Train, develop, and motivate stewarding team members to deliver excellence with pride and discipline
- Collaborate with Culinary and Engineering teams to ensure all back-of-house areas and equipment are clean, functional, and service-ready
- Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Supervises dishroom shift operations.
- Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.
- Operates and maintains all department equipment and reports malfunctions.
- Enforces proper breakdown procedures for banquets, restaurants, room service and employee cafeteria.
- Conducts china, glass and silver inventories.
- Purchases appropriate supplies and manage inventories according to budget.
- Ensures employees maintain required food handling and sanitation certifications.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Schedules employees to business demands and for tracks employee time and attendance.
- Manages payroll administration.
- Ensures compliance with all Food & Beverage policies, standards and procedures.
- Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
