In-Demand Catalogue delivery Jobs in Melbourne, Vic

Service Delivery Manager
SSP Worldwide —Melbourne VIC
- Full-time
Lead Penetration Tester
CYOS Solutions —Melbourne VIC
- $90 - $120 an hour
- Contract
Quick Apply
9d
Admin Assistant - General
Government schools —Melbourne VIC
- Part-time
- Communication skills
8d
Administration Support
Government schools —Melbourne VIC
- Part-time
- Communication skills
9d
General Administration & First Aid Support
Government schools —Melbourne VIC
- Part-time
- Communication skills
- Teaching
8d
B2B eCommerce System Administrator
Asahi Beverages —Melbourne VIC
- Full-time
- Sales
Administration Support & Enrolments Officer
Government schools —Melbourne VIC
- Full-time
- Communication skills
- Teaching
8d
Purchasing Officer
Royal Children's Hospital —Melbourne VIC
- $74,448.00 - $82,305.60 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
General Administration - START DATE NEGOTIABLE
Government schools —Melbourne VIC
- Full-time
- Communication skills
6d
Dock Team Member- Southland
Harris Scarfe —Westfield Southland VIC
- Part-time
- Management
- Customer service
- Organisational skills
8d
Sales Coordinator
Hanes —Kew VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Employee assistance program
- Employee discount
ESC - First Aid / General Administration
Government schools —Melbourne VIC
- Part-time
- First Aid Certification
- Communication skills
- Teaching
6d
Operations Specialist
Pyramid Global Technologies —Melbourne VIC
- Microsoft Excel
- Analysis skills
- SharePoint
Pharmacy Assistant/Lice Clinic Technician
Advantage Pharmacy Elsternwick —Elsternwick VIC
- $23 - $34 an hour
- Part-time
- Customer service
- Clinic
- In-person
- Employee discount
Quick Apply
Cyber Managed Services - Cyber Defence, Solution & Offering Lead (Oceania)
EY —Melbourne VIC
- Recruiting
- AI
- Communication skills
- Parental leave
ES 1-2 Administration Support/ Receptionist - PART TIME may be negotiable
Government schools —Melbourne VIC
- Full-time
- Communication skills
9d
Commercial & Marketing Coordinator
Natoora Ltd —Collingwood VIC
- Full-time
- Hospitality
- Microsoft Excel
- Communication skills
1d
Salesforce Developer
Accenture —Melbourne VIC
- Full-time
- Salesforce
- DevOps
- APIs
Promotions Manager
Bapcor —Mount Waverley VIC
- Full-time
- Recruiting
- Parental leave
Quick Apply
7d
Senior Executive – Seller Services & Marketplace Operations | Fusion CX, Melbourne, Australia
Fusion CX —Melbourne VIC
- Full-time
- Serving
- Management

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Service Delivery Manager

SSP Worldwide -
Melbourne VIC

Apply Now

Job Details

Full-time

Full Job Description

Do you want to work with great people? Looking for the opportunity to progress and further develop your career? We’re currently recruiting and would love to speak with you about how SSP could be the right place for you. Please read on for further information.

Job Summary

To provide an operational point of contact to the client, manage the performance of client services (as per their contracts), while ensuring the governance, control, and communication of services.

Job Description

Main Area of Responsibility

Understand the contract schedules relevant to Service Delivery and ensure that Service Delivery meets the agreed service targets
Create and maintain a catalogue of contracted services and client knowledge (including but not limited to services, technology, risk register)
Provides customer support (including but not limited to high level technical advice / guidance on products and services, helps customers to clarify their requirements for new or updated products / services, conducts service performance reviews, handles first level escalations, helps identify and plan key milestones or specific periods of demand)
Participate in the Major Incident Management process, as a representative of the Client (or Client knowledge) in business hours and as the Major Incident Manager out of hours
Participate in Problem Management, feed into the RCA, helping to prioritise actions and escalate within the wider business for support
Participate in Change / Release Management, as required (i.e., attending CAB, providing approvals, coordination activities)
Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensuring that operational processes and procedures are in place to ensure seamless support for the Client and business, including facilitating this action across the business
Proactively participate in the service improvement process
Proactively analyse patterns and trends, working with the wider Service Delivery Teams to understand capacity and demand requirements
Contributes to preparing and supporting bids and sales proposals, as required
Participate in new projects / implementations to provide input into the solution, transition, implementation and testing of the new solution in to live support
To liaise with the wider organisation involved in Service Delivery, ensuring SSP needs are achieved (including audits, security requirements including, but not limited to ISO27K compliance)
Act as an ambassador for process governance to other teams across the business supporting Service Delivery
Participate in the on-call rota, providing ‘out of business hours’ Major Incident Management support for SSP Client services or the underlying application / infrastructure

Accountability

Manage operational escalations and facilitate the resolution (internally and externally)
Ensure SLAs are achieved, and client expectations are met (or exceeded)
Build service relationships with clients and help the SSP organisation understand the client and their requirements better
To ensure that systems, processes, and methodologies specified are followed to sure effective monitoring, governance, and support of Service Delivery
Provide contracted reports to an agreed schedule (or on request), including management and account performance reports to both the client and Business Head
Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
Maintain Service Delivery view of the client (including Client and product knowledge, risks, demand, improvements, and escalations)
Participates in projects, transitions, sales, and bids, as required
Major Incident Management participation or management out of business hours
Participates in Service Delivery improvements
Takes ownership for own learning

Worker Type

Regular

Apply Now

Refine Your Search

catalogue delivery jobs in melbourne, vic

Service Delivery Manager

Lead Penetration Tester

Admin Assistant - General

Administration Support

General Administration & First Aid Support

B2B eCommerce System Administrator

Administration Support & Enrolments Officer

Purchasing Officer

General Administration - START DATE NEGOTIABLE

Dock Team Member- Southland

Sales Coordinator

ESC - First Aid / General Administration

Operations Specialist

Pharmacy Assistant/Lice Clinic Technician

Cyber Managed Services - Cyber Defence, Solution & Offering Lead (Oceania)

ES 1-2 Administration Support/ Receptionist - PART TIME may be negotiable

Commercial & Marketing Coordinator

Salesforce Developer

Promotions Manager

Senior Executive – Seller Services & Marketplace Operations | Fusion CX, Melbourne, Australia

I want to receive the latest job alert for catalogue delivery in melbourne, vic

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