In-Demand call centre leader Jobs in melbourne, vic

Customer Contact Officer
Serco Plc —Melbourne VIC
- Full-time
- Remote
- Communication skills
- Work from home
- Employee assistance program
Call Centre Sales Consultant
Carbon Savers —Collingwood VIC
- $30 an hour
- Full-time
- Google Suite
- Sales
- Customer service
- Referral program
- Free food
Quick Apply
Customer Service Representative - Outbound
Percepta —Melbourne VIC
- Sales
- Customer service
- Senior Secondary Certificate of Education
Quick Apply
Outbound Contact Centre Agent
For Health Group —Richmond VIC
- Full-time
- CRM software
- Customer service
- Communication skills
- Health insurance
- Work from home
Team Leader - Hardship
Probe CX —Melbourne VIC
- Full-time
- Leadership
Pantry Manager
Compass Group Australia —Melbourne VIC
- $34 an hour
- Part-time
- Hospitality
- Management
- Recruiting
Team Leader
Link Group —Docklands VIC
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
- Parental leave
- Employee assistance program
Customer Experience Associate
ABN Group —Melbourne VIC
- Full-time
- Hospitality
- Construction
14d
Sales Team Leader
TAL —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
People Partner
Marley Spoon —Altona North VIC
- Full-time
- No degree
- AI
- Paid training
- Annual leave
Quick Apply
Assistant Store Manager | SHERIDAN Outlet | Uni Hill
Sheridan —Bundoora VIC
- Part-time
- Parental leave
- Employee assistance program
Service Support Officer - Inbound
Rinnai Australia —Melbourne VIC
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Health insurance
1d
Allocations
SwingShift Nurses —Fitzroy VIC
- Weekend availability
Quick Apply
National Operations Centre (NOC) Operator
Challenger Security —Port Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance program
2d
Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
5d
Student Experience Representative
Contour Education —Glen Waverley VIC
- $30 an hour
- Weekend availability
- Hybrid work
- Senior Secondary Certificate of Education
- University
- Education
- Employee assistance program
Quick Apply
5d
Parking Officer - Banyule
Orikan —Banyule VIC
- Overtime
- Customer service
- Communication skills
Quick Apply
Receptionist
Healius —Moorabbin VIC
- Data entry
- Health insurance
- Employee assistance program
7d
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Customer Service Officer
Cabrini Health —Malvern VIC
- Customer service
- Microsoft Office
1d

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Customer Contact Officer

Serco Plc -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

100% work from home or the potential to work from our Dandenong contact centre (VIC)
Access to our extensive benefits including our rewards and discounts program
A friendly and diverse team with inclusivity and care at the heart of everything we do
Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence
Access to Sonder, our 24/7 Employee Assistance Program, for you and your family.

Make an impact at Serco
Join our team representing a Federal Government agency that supports more than 600,000 Australians, including people living with disability.

You’ll be part of an organisation delivering meaningful services in an environment that values challenge, opportunity and reward.

We’re proud to foster an inclusive workplace where everyone, including individuals with disabilities, can thrive and contribute their unique skills.

As a Customer Contact Officer, you’ll make a real difference in the lives of people with disability by:

Responding to inbound calls and email inquiries regarding support and services associated with our client’s public service
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service
Summarising customers interactions in writing in our operating systems

Serco is a place for you
If you’re passionate about delivering great customer service and keen to grow in a supportive environment, this could be the role for you!

You could be a great fit if you have:

Clear written and verbal communication skills
Empathy, resilience and a genuine desire to help others
A willingness to learn how to navigate multiple screens and information systems… we support your development, so you’ll be ready and confident from day 1
Comfort working within structured procedures and guidelines
To be eligible, you must be an Australian citizen and be willing to:
Complete pre-employment checks, including security and police clearance
Provide evidence of a safe, private workspace at home (photo required)
Complete a short skills assessment and attend an information session about working in a virtual contact centre

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We actively welcome and advocate for people with disabilities and are committed to providing a comfortable, accessible and supportive work environment for everyone.

If you require any modifications or reasonable adjustments to complete this stage of the recruitment process, please contact us at [email protected] or call 1300 306 120. A member of our team will be in touch to assist you.

Impact a better future at Serco.

Apply Now

Refine Your Search

call centre leader jobs in melbourne, vic

Customer Contact Officer

Call Centre Sales Consultant

Customer Service Representative - Outbound

Outbound Contact Centre Agent

Team Leader - Hardship

Pantry Manager

Team Leader

Customer Experience Associate

Sales Team Leader

People Partner

Assistant Store Manager | SHERIDAN Outlet | Uni Hill

Service Support Officer - Inbound

Allocations

National Operations Centre (NOC) Operator

Inbound Superannuation Consultant

Student Experience Representative

Parking Officer - Banyule

Receptionist

Customer Service Officer

Customer Service Officer

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