In-Demand Aws contact centre engineer Jobs in Melbourne, Vic

AWS Contact Centre Engineer
Angle Auto Finance —Melbourne VIC
- Full-time
- Customer service
- AWS
- APIs
- Parental leave
4d
Data Center IT Support Engineer-DCO Tech 3, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- $79,423 - $99,423 a year
- 12 hour shift
- Computer Science
- AWS
- Associate degree
11d
Network Technical Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Senior Network Engineer
Monash University —Clayton VIC
- $124,343 - $137,251 a year
- Full-time
- Hybrid work
- AWS
10d
AI Product Engineer
Royal Children's Hospital —Melbourne Western Suburbs VIC
- $160,000 - $175,000 a year
- Full-time
- Computer science
- Azure
- AWS
11d
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
AI Product Engineer
The Royal Children's Hospital —Parkville VIC
- Full-time
- Computer science
- Azure
- AWS
11d
Logistics Specialist
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
Technical Operations Engineer, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Engineering
- AWS
- Bachelor's degree
Data Center Operation Technician
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Administrative experience
- Health insurance
- Employee assistance program
Data Centre Security Manager
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operation Tech I, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- AWS
Operations Tech II, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Engineering
- AWS
- Bachelor's degree
Logistics Specialist L3, MEL Logistics
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
Engineering Operations Technician, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- AWS
Data Centre Security Manager, Data Centre Security
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Analysis skills
- Health insurance
- Employee assistance program
Data Centre Security Manager , Data Centre Security
Amazon Australia Company Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Analysis skills
- Health insurance
- Employee assistance program
Data Centre Security Manager , Data Centre Security
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Negotiation
- Analytics
- Health insurance
- Employee assistance program
Engineering Operations Technician
Amazon Corporate Services Pty Ltd - C17 —Melbourne VIC
- Full-time
- Engineering
- AWS
- Bachelor's degree
- Health insurance
- Employee assistance program
Systems Development Manager, Network Core
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- AWS

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AWS Contact Centre Engineer

Angle Auto Finance -
Melbourne VIC

Apply Now

Job Details

Full-time
4 days ago

Benefits

Parental leave

Qualifications

ITIL Foundation
ITIL Certification
Customer service
AWS Certification
AWS
REST
APIs
S3
Web services
Middleware
DynamoDB
Business requirements
AI
Analytics

Full Job Description

Purpose;

The AWS Connect Engineer will be responsible for the design, administration, maintenance, optimisation, and continuous improvement of the Amazon Connect platform and associated contact centre technologies across the organisation.

This role serves as the primary technical point of contact for Amazon Connect, ensuring platform stability, operational excellence, and seamless integration with enterprise applications including Dynamics 365 Customer Service, Omnichannel, telephony providers, workforce management systems, and reporting platforms.

The AWS Connect Engineer will work closely with business stakeholders, customer service teams, vendors, and technology teams to deliver scalable, secure, and resilient customer engagement solutions. This is a hands-on role suited to a proactive problem-solver who can translate business requirements into effective contact centre and customer experience solutions.

Responsibilities;

Administer, configure, maintain, and optimise the Amazon Connect environment, including routing profiles, queues, contact flows, agent experiences, telephony configurations, and security settings.
Serve as the primary technical point of contact for Amazon Connect support, troubleshooting platform issues and resolving complex user and integration incidents.
Design, develop, and maintain integrations between Amazon Connect and Dynamics 365 Customer Service, Omnichannel, Customer Insights, and related Microsoft technologies.
Manage and maintain AWS services supporting Amazon Connect, including Lambda, API Gateway, S3, CloudWatch, EventBridge, DynamoDB, Secrets Manager, IAM, and Kinesis.
Design and implement customer interaction workflows including voice, chat, callbacks, task routing, IVR self-service, and AI-powered automation capabilities.
Monitor platform performance, contact centre metrics, telephony health, and integration processing to ensure optimal service delivery and customer experience.

Qualifications;

AWS Certified Solutions Architect, AWS Certified Developer, AWS Certified SysOps Administrator, or Amazon Connect specialty certifications (desirable).
Relevant tertiary qualification in Information Technology, Computer Science, Engineering, or related discipline.
ITIL Foundation certification (desirable)

Experience;

Proven experience administering and supporting Amazon Connect environments in enterprise organisations.
Strong experience designing and maintaining integrations between Amazon Connect and Dynamics 365 Customer Service / Omnichannel.
Experience with AWS Lambda, API Gateway, EventBridge, CloudWatch, S3, DynamoDB, IAM, and Secrets Manager.
Experience implementing IVR solutions, intelligent call routing, voice bots, chatbots, and customer self-service capabilities.
Strong knowledge of contact centre operations, telephony concepts, SIP, routing strategies, and customer experience platforms.
Experience integrating with third-party systems using REST APIs, web services, event-driven architectures, and middleware platforms.
Experience with AWS Contact Lens, analytics, speech insights, and reporting solutions.
Proven experience supporting production incidents, troubleshooting complex platform issues, and performing root cause analysis.

Employee Benefits

We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.

B irthday leave: Enjoy a day off on your birthday, because you deserve it.
Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.
Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.
$500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.
Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.
Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.
Paid parental leave: Be there for life’s most important moments with time to support your growing family.
SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.
Purchased annual leave: Gain extra flexibility by purchasing additional leave.
Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.

We'd love to hear from you

Select the 'Apply' button to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.

Apply Now

Refine Your Search

aws contact centre engineer jobs in melbourne, vic

AWS Contact Centre Engineer

Data Center IT Support Engineer-DCO Tech 3, MEL - DCO

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Senior Network Engineer

AI Product Engineer

Data Center IT Support Engineer, MEL - DCO

AI Product Engineer

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Technical Operations Engineer, Data Center Engineering Operations

Data Center Operation Technician

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Logistics Specialist L3, MEL Logistics

Engineering Operations Technician, Data Center Engineering Operations

Data Centre Security Manager, Data Centre Security

Data Centre Security Manager , Data Centre Security

Data Centre Security Manager , Data Centre Security

Engineering Operations Technician

Systems Development Manager, Network Core

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