- Actively make a difference!
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Casual position at leading not for profit based in Maryborough, QLD
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Mininum 25 hours per week + more hours based on business needs
Join Our Team and Make a Difference!
Are you passionate about making a real difference in the lives of individuals facing homelessness? Join us in our mission to create a world without housing poverty. We’re seeking a compassionate and skilled Shelter Worker to join our dedicated team at Good Hope Men’s Service supporting single men experiencing homelessness in a 24/7 residential setting.
About Us
Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.
At CHL, our primary goal is to create safe, secure and affordable housing options that empower individuals to thrive. With a focus on delivering high-quality service and outcomes, we manage over 12,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.
About the Role
You will be responsible for supporting single males in a residential facility. The service operates on a 24/7 roster which includes lone worker sleepover and weekend, public holiday shifts. Shifts are as follows:
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Day shift: 7:30am to 12:30pm – Monday to Friday
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Night shift: 4:00pm to 8:00am with sleepover – Monday to Sunday
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Day shift: 8:00am to 4:00pm – Saturday, Sunday and Public Holidays
Casual conditions will apply.
Key Responsibilities:
Main tasks will include (but are not limited to):
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Reception and phone duties
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Undertake comprehensive intake and assessment of individuals to identify needs, and risks
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Provide holistic, person-centred support to individuals experiencing homelessness
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Develop and implement individualised support and action plans focused on housing, health, wellbeing and financial stability
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Coordinate services and provide supported referrals for clients
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Deliver high-quality case management, maintaining regular meetings with clients, monitoring progress, and adapting support as needs change
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Maintain accurate and up-to-date case records, and all necessary documentation and data entry
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Advocate on behalf of clients to access housing, financial and specialist services
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Work collaboratively with partner agencies to coordinate support and remove barriers to provide transition and exit into appropriate housing
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Empower clients to build resilience, confidence and independence, helping them to sustain tenancies and prevent repeat homelessness
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Participate in team meetings, supervision, reflective practice and ongoing training to ensure the delivery of high-quality support
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Undertake general housekeeping tasks (cleaning, cooking, etc)
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Ability across a rotating roster, including nights, weekends, public holidays and sleepovers, is essential.
About you:
To be successful for this role, we are looking for someone with:
Qualification in Community Services, Social Work, Human Services, or a related field or equivalent demonstrated experience in homelessness or community services
Relevant experience in trauma-informed, person-centred case management
A genuine commitment to achieving outcomes for clients
A good working knowledge and understanding of the community and public housing sector and services available to assist clients
Excellent communication skills
Capacity to maintain a safe and stable environment for clients, including de-escalating issues as they arise
High level time management and organisational skills
Ability to work on your own and as part of a wider team
First aid certificate and CPR or willingness to obtain
A commitment to the right of all people to affordable and sustainable housing
Employment is subject to a satisfactory National Police Check. You will also be required to obtain NDIS Worker Screening and Working with Children Check.
Why Join Us?
At CHL, we’re more than just a workplace, we’re a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You’ll be part of a passionate, mission-driven team where your contribution makes a real difference every day.
Ready to bring your energy and expertise to our team? Click the link to apply now — let’s make a difference together.
In addition, we care about our people and that’s why we offer:
- Flexible work options to support your work-life balance.
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Salary packaging and novated leasing to maximise your take-home pay.
- Learning and development programs to help you grow in your career.
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Wellbeing initiatives including EAP, and access to health programs.
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A values-driven culture where you’ll be supported, recognised, and empowered to make an impact.
As an equal opportunity employer, CHL values and celebrates diversity and works closely with people from a wide range of cultural, social, and professional backgrounds.
We acknowledge the Traditional Owners of Country throughout Australia and pay our respects to their Elders past and present, recognising their enduring connection to land, culture, and community.
Ready to make an impact?
If you're ready to bring your skills to a role that matters, we’d love to hear from you.
To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Darren O'Toole our Senior Case Manager [email protected] 07 4123 1845.
