APS Level 6
$99,784 - $112,571 + 15.4% superannuation
Adelaide – SA, Brisbane – QLD, Canberra – ACT, Darwin – NT, Hobart – TAS, Melbourne – VIC, Perth – WA, Sydney (Parramatta) - NSW
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.
We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.
We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don’t meet expected standards of care.
We work with providers, workers and older people, and their families and supporters, to ensure that older people’s rights are upheld.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Team
Registration Operations is responsible for acting as a coordinating function between Audit and Registry to support the planning, coordination and delivery of regulatory activities (primarily audits and registrations). This function is also responsible for the publishing of provider information and corrections to the Providers information.
The Registration Operations section includes teams focused on the following:
Planning and coordinating the registration and audit programs
Coordinating Publishing and correction of provider information
Registration Operations will work closely with each of the teams within the section and collaboratively with the Audit and Provider registration sections to plan, coordinate and support delivery of the Registrar Branch functions.
About the Role
The Senior Operations officer - Registration Operations play a key role in supporting the Registrar Branch by contributing to the effective planning and coordination of regulatory activities through centralised administrative coordination.
The role is responsible for assisting in the planning and coordination of processes that enable the publishing and correction of provider information.
Working with the Assistant Director, the role collaborates across teams within the section and engages closely with the Compliance, Audit and Provider Registration sections to ensure efficient publishing and data integrity of implementation of registration and audit programs, and to support the group’s operational objectives.
Position Duties
Coordinate and maintain the delivery of the Commission’s registration and audit program, working collaboratively across the Registrar Group to support regulatory outcomes.
Lead the coordination and quality assurance of publishing regulatory information on the Commission’s website, including maintaining the Provider Register, corrections of Provider information with attention to accuracy and compliance.
Manage team workflows and priorities to meet operational objectives and support effective delivery of registration operations.
Provide guidance and assist in developing team capability, including supporting staff training and mentoring to strengthen performance and adherence to procedures.
Monitor and respond to internal and external communications related to provider registration, preparing complex correspondence where required.
Support the Assistant Director in managing day-to-day operations, maintaining oversight of section performance and aligning requirements with strategic priorities.
Analyse and apply relevant information sources and intelligence to inform operational planning and program coordination.
Maintain strong and effective work practices, systems and controls to uphold data integrity, reporting accuracy, and regulatory effectiveness.
Foster continuous improvement initiatives and contribute to projects or operational enhancements that support the broader objectives of the Registrar Group and Commission.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
Strong analytical skills and sound judgement, intelligence and common sense to identify, assess and respond appropriately regulatory and operational risk.
Demonstrated capacity to make informed decisions by applying intelligence, and common sense under pressure.
Excellent interpersonal communication skills with the ability to establish and maintain professional relationships with key stakeholders.
Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the section.
Ability to support a team working with competing priorities and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
Demonstrated initiative and responsiveness, anticipating needs and priorities and managing work functions to achieve reliable, high-quality results and respond to urgent requests.
Strong understanding and application of contemporary risk-based regulatory approaches consistent with the Commission’s Regulatory Operating Model.
Demonstrated ability to mentor, train and build capability across varying levels of experience to support ongoing operational development and performance.
Proficient in the use of MS Office Suite and other relevant business systems at an intermediate level to support operational delivery and data integrity.
Position Notes:
Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Sunday 5 July 11:30PM AEST
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Mrudula Suryadevara by emailing
[email protected] with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information:
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