In-Demand Front desk agent Jobs in Marcoola Qld

Guest Service Agent
Accor Apartments & Realty —Mooloolaba QLD
- Weekend availability
- Hospitality
- Front desk
- Communication skills

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Guest Service Agent
Accor Apartments & Realty —Mooloolaba QLD
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional…

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Guest Service Agent

Accor Apartments & Realty -
Mooloolaba QLD

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Job Details

Casual

Qualifications

Hospitality
Front desk
Communication skills
Hotel experience
Time management

Full Job Description

Mantra Mooloolaba Beach has prime position on the busy Mooloolaba beachfront, less than 90 minutes north of Brisbane. Its roomy apartments and proximity to shops and cafes below, makes the Property a family favourite holiday destination. There is plenty to do in and around Mooloolaba and the Sunshine Coast on your days off; from surfing, abseiling and rock climbing, to exploring Australia Zoo, visiting the local markets, or simply relaxing on the beach.

Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Confidant in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Promote hotel amenities and services by having a deep understanding of products and offerings
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

Previous experience in hotel front desk operations is a valuable asset
Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Now

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