Ticketing & CRM Specialist
Join us at the Australian Museum and help us achieve our Mission to ignite wonder, inspire debate and drive change
About the Role
The Australian Museum is seeking an experienced CRM and ticketing specialist to take on a key role within a dynamic, visitor-focused organisation.
The Ticketing & CRM Specialist is responsible for the effective operation, optimisation and continuous improvement of the Australian Museum's Tessitura CRM and ticketing systems. The role coordinates and implements ticketing and CRM solutions that support exhibitions, programs, membership, events and visitor experiences, while maintaining system integrity, data quality, operational efficiency and a high standard of customer service.
Working collaboratively across the Museum and with external stakeholders, the role provides specialist operational and technical support, contributes to system enhancements and process improvements, and supports the successful delivery of organisational priorities through best practice CRM and ticketing operations.
The main activities of the role include working with all AM business units on CRM and Ticketing functions including data integrity, hygiene and other ticketing related functions, and working with the Digital Team to maintain the optimal user journey on TNEW
Employment Status:
Click on the following links to begin the journey to find your new career at the AM
-
Role Description
-
AM Candidate Pack
You will be paid a competitive total remuneration package of $113,429 - $125,157, including an annual salary of $99,938 - $110,271 plus employer’s contribution to superannuation (currently 12%) and annual leave loading.
About you
We are seeking a staff member who has demonstrated experience in the administration and optimisation of Tessitura or a similar CRM and ticketing platform, with a strong understanding of system configuration, data quality and reporting. You are highly organised with a methodical approach to problem-solving, and able to manage multiple priorities and deadlines across a complex, fast-paced organisation. A collaborative and confident communicator, you can translate technical information for non-technical stakeholders and build effective working relationships across teams and with external partners.
To be eligible for this role at the Australian Museum, you must hold full working rights in Australia and meet all essential requirements listed in the position description.
Knowledge & Experience
-
Minimum three years' experience working with a CRM system, Tessitura preferred, ideally in a front-end user support capacity.
-
Experience in the elicitation, definition and negotiation of business requirements across teams.
-
Understanding of ticketing operations and sales reporting.
-
Experience coordinating external developer resources, including functional review and testing.
-
Experience working within a cultural institution highly desirable.
About the Australian Museum
The Australian Museum is truly a great place to work. We aim to be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.
The Australian Museum acknowledges that we operate on the lands, waters and skies of many First Nations Peoples. As Australia’s first museum, we share the responsibility of advocating for Country and honouring First Nations Peoples and knowledges.
Check out our current exhibitions and events here
Benefits
Besides working together with other like-minded people, you will have access to professional development and dedicated Wellbeing programs.
How to apply
Applicants must submit (if submitted as attachment, please upload as PDF):
- A one to two page covering letter which addresses the role description’s essential requirements, key knowledge and experience.
- Resume (maximum 5 pages)
As part of the online application process, you will be prompted to answer two targeted questions.
- Describe a time where you identified, prevented or resolved a critical issue before it affected customers or business operations. What steps did you take to ensure accuracy and minimise risk? (200 words maximum)
-
Describe a time when you supported your team through a challenging period, received constructive feedback, or stepped outside your usual responsibilities to ensure a successful outcome. What was the situation, how did you approach it, and what did you learn from the experience?? (300 words maximum)
The successful candidate applicant will be subject to national criminal records check. As recommended by the Australian Technical Advisory Group on Immunisation (ATAGI), the Australian Museum encourages all applicants who can be safely vaccinated for COVID-19, to be so.
Contact person: Chanele Moss
Inclusive and welcoming
The Australian Museum is committed to building a workforce that reflects the rich diversity of the communities we serve.
We actively encourage applications from First Nations, Aboriginal and Torres Strait Islander peoples; people with disability, including physical, sensory, cognitive, intellectual, neurological, psychosocial, and chronic health conditions, whether visible or hidden; people from culturally and linguistically diverse backgrounds; people of all ages; members of the LGBTQIA+ community; and people from all socioeconomic backgrounds.
If you require adjustments during the recruitment process, please contact the hiring manager or include your requirements in your application. This may include alternative formats, communication support, flexible interviews, accessible locations, or extra assessment time. Any information you share will be kept confidential.
