JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As an Operations Manager within JLL's Property & Asset Management team, you'll be the heartbeat of daily operations for a dynamic retail asset, serving as the primary on-site contact for clients, retailers, and key stakeholders. This role combines strategic oversight with hands-on operational excellence, where you'll manage budgets, lead maintenance programs, oversee contractor relationships, and ensure the highest standards of risk and compliance management. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll do exactly that by creating seamless operational experiences that keep the asset running at peak performance. Working closely with the Centre Manager, you'll balance the competing demands of multiple stakeholders while maintaining an unwavering focus on safety, service delivery, and operational efficiency. We embrace more innovative ways of working, and this position offers you the opportunity to bring fresh thinking to traditional facilities challenges while building meaningful relationships across the retail ecosystem.
An overview of the role:
Lead comprehensive risk and compliance programs, including regular audits, incident reporting procedures, and adherence to OH&S, environmental, and risk management policies across the asset
Manage contractor performance and vendor relationships, ensuring all service providers operate within safe working methods, house rules, and deliver services on time and within budget
Oversee procurement processes in alignment with client guidelines and JLL best practices, ensuring value optimization across all vendor engagements
Monitor and actively manage operational budgets to meet or exceed financial targets, tracking expenditure and identifying cost-saving opportunities
Serve as the primary on-site point of contact for retailers and facilities matters, building strong stakeholder relationships and addressing concerns proactively
Coordinate planned and preventative maintenance programs alongside reactive maintenance regimes, ensuring asset reliability and minimizing operational disruptions
Ensure full compliance with Building Code of Australia, Australian Standards, Disability Discrimination Act, and all relevant health and safety legislation
Prepare comprehensive monthly reports covering incident summaries, budget status, capital expenditure tracking, contract expiry profiles, and compliance regime updates
Manage minor works projects from inception through completion, coordinating with project teams and ensuring delivery aligns with client expectations
Sounds like you? This is what we are looking for:
Bachelor's degree in facilities management, building, business, or related field with 3–5 years of experience in facilities management, property management, hospitality, or a related discipline
Demonstrated experience working in retail property assets or retailer environments, with understanding of the unique operational dynamics of retail spaces
Strong knowledge of local occupational health and safety requirements, including practical experience implementing safety programs and maintaining compliance
Proven contractor management experience with ability to oversee multiple vendors, manage performance, and ensure adherence to contractual obligations
Understanding of technical building systems including CRAC, chiller systems, fire protection, mechanical and electrical systems, and BMS platforms
Demonstrated capacity to interpret and manage commercial contracts, ensuring compliance and protecting client interests
Experience managing operational budgets, including forecasting, tracking expenditure, and delivering financial performance objectives
Track record of implementing process improvements and operational efficiencies within property management or retail environments
Strong presentation skills with excellent written and verbal communication abilities, coupled with a customer service-oriented attitude and collaborative mindset
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ521598
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
