In-Demand Service desk analyst Jobs in Macquarie Fields Nsw

Service Desk Analyst (Level 1)
Kennards Hire —Seven Hills NSW
- $75,000 a year
- On call
- Management
- Microsoft Office
- Analysis skills
- Profit sharing
- On-the-job training
Service Desk Analyst
AC3 —Sydney NSW
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
13d
Service Desk Analyst
Harvey Norman —Homebush West NSW
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Parental leave
13d
Technical Support Analyst II
Newforma —Parramatta NSW
- Weekend availability
- Remote
- CRM software
- Laboratory
- Azure
Quick Apply
14d
IT Officer (ICT Help Desk Officer)
Expert Education and Visa Services —Parramatta NSW
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Paid training
Quick Apply
5d
Market Administrator (Trading Tech Support Analyst)
TP ICAP —Sydney NSW
- Full-time
- Microsoft Office
- Analysis skills
- Financial services

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IT Helpdesk Support
Unitech Solutions —Wollongong NSW
The ability to work under pressure, autonomously & in a team environment Be professional, reliable, punctual, organised & well presented *Must have* *excellent…
$55,000 - $60,000 a year
Quick Apply
9d
Help Desk Engineer
Leidos —Wollongong NSW
Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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service desk analyst jobs near macquarie fields nsw

Service Desk Analyst (Level 1)

Kennards Hire -
Seven Hills NSW

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Job Details

$75,000 a year

Benefits

Profit sharing
On-the-job training
Parental leave
Employee discount
Insurance services
On-site parking

Qualifications

Jira
Management
Technical support
Microsoft Office
Analysis skills
VoIP
Confluence
ITIL
Cybersecurity
Communication skills
Intune

Full Job Description

Service Desk Analyst - Level 1
Seven Hills, NSW

Western Sydney location | Onsite parking | Flexible work arrangements
On the job training and development
Great company culture | High performing team
$75,000 base salary + super + 5% profit share bonus

Kennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 technical support to our staff across Australia and New Zealand via multiple support channels. As the initial point of contact for all IT queries, issues, incidents, and requests, you'll play a crucial role in ensuring seamless operations for our business.

About the role

Provide technical support to over 200 branches and 1800 users across Australia & NZ, and to external vendors when required.
Proactive resolution of level 1 IT related issues (hardware, software and network) by phone, email, tickets, remote and face to face
Providing application support for enterprise systems
Procuring, configuring, and installing hardware as required
Assisting in the maintenance of Network Infrastructure
Installation of new service to desktop users with remote tools
Basic Windows Server troubleshooting
Assisting with any AV equipment and presentation setup
Fixing, set-up and maintenance of phone systems
Utilising Active Directory to create, remove and edit users
Supporting staff with Office 365 related enquiries and issues
Be part of an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases

About you

We are seeking a self-motivated and enthusiastic IT professional with a tertiary qualification in IT or a related field. The ideal candidate will have strong technical, analytical, and troubleshooting skills, coupled with excellent written and verbal communication abilities. A passion for learning and technology is essential. You should be personable and customer-focused, ready to provide afterhours support as needed according to the roster

Technical experience

Experience with resolving Level 1 related issues for Servers, Networking, Software & Hardware
Confident using Active Directory
Experience in managing users through Office 365
Experience in Intune for the management of Windows 10 desktops & laptops.
Experience with Jira/Confluence suite of tools is desirable.
Basic Networking and VOIP knowledge
Cyber Security focused with the mindset of ‘Security First” approach.
Experience in an ITIL Service Desk
Some Level 2 technical support experience or exposure highly desirable

Why join the family

We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great Benefits & Rewards such as;

Profit Share bonus
Paid Parental Leave
Extensive training and development throughout your career with us
Career progression and internal transfer opportunities - across state and international borders
Staff discount rates on our hire gear
Access to our employee benefits program including discounts on insurance, eye care, travel and more!
Annual Awards night, Team BBQs and many other fun social events

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.

So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.

Simply hit the Apply button and we look forward to talking with you!

Apply Now

Refine Your Search

service desk analyst jobs in macquarie fields nsw

Service Desk Analyst (Level 1)

Service Desk Analyst

Service Desk Analyst

Technical Support Analyst II

IT Officer (ICT Help Desk Officer)

Market Administrator (Trading Tech Support Analyst)

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