In-Demand Gaming attendant Jobs in Macquarie Act

Front of House Attendant
Ainslie Group —Canberra ACT
- Customer service
- Communication skills

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Front of House Attendant

Ainslie Group
Canberra ACT

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Job Details

Qualifications

RSA
Customer service
RCG
Communication skills

Full Job Description

The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 150 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years!

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with three accolades by Clubs ACT for Sustainability and Environment, Heart of the Community, and Contribution to Sport, Community Development and Wellbeing.

We are continually seeking enthusiastic and dedicated Customer Service professionals, eager to join our diverse team. Our members and guests are our key focus and we strive to meet and exceed their expectations at all times.

COME AND JOIN the innovative, fun and lively group of people that make up what is the very reputable Ainslie Group!

To ensure all applications are reviewed by the appropriate hiring managers, we kindly ask that all candidates submit their applications online.

We are unable to accept paper CVs handed in at the venue, as our recruitment process is managed digitally to help us stay organised and ensure every application receives the attention it deserves.

Front of House Attendant

Objectives

The key objective of the Front of House Attendant role is to provide excellent customer service to our patrons through the provision of food, beverage and gaming services. The successful candidate/s for the role will be working across all departments of the venue and will be provided with comprehensive training to ensure positive member experiences.

Key Responsibilities

Actively engage with patrons to ensure their needs are met and they have a positive experience within the venue
Serve beverages to patrons from behind the bar
Undertake barista duties within the coffee shop
Take food orders for the restaurant, and un food from the kitchen to patrons
Assist in gaming related tasks, including beverage service to gaming patrons, as required
Adhere to WHS policy and procedures
Maintain RSA/RCG standards and apply appropriate measures to resolve any issues
Understand and actively engage in any club promotions, referencing supporting material where necessary
Maintain venue and personal presentation to the highest standard
Any other duties as listed in the PD for the role, or as directed by Management

Front of House Attendant Position Requirements

A team player who builds rapport with staff and encourages a positive culture
Clear communication skills and the ability to develop healthy professional relationships with patrons
High-level customer service experience
A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
Responsible Service of Alcohol (RSA) Certificate
Responsible Conduct of Gambling (RCG) Certificate
Immaculate grooming and hygiene standards
Positive attitude
Previous Bar and/or Gaming experience will be highly regarded

EXPRESSIONS OF INTEREST:

If you would like to express your interest for future recruitment for this position, please click the ‘Express My Interest’ button below and attach your current CV:

express my interest

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