In-Demand Service advisor Jobs in Mackay Qld

Service Advisor
Cummins Inc. —Mackay QLD
- Monday to Friday
- Management
- Customer service
- Communication skills
9d

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Service Advisor

Cummins Inc. -
Mackay QLD

Apply Now

Job Details

9 days ago

Qualifications

Accounts receivable
Management
Accounts payable
Customer service
OEM
Communication skills

Full Job Description

Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry.

In this role, you will make an impact in the following ways:

Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch
Deal with technical queries from customers and develop positive relationships
Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.
Consistently liaise with the customer to keep them updated with progress
Coordinate with stakeholders, technicians, and parts teams for a seamless service process
Follow procedures and document work accurately in the service management system

To be successful in this role you will need the following:

Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)
Demonstrated mechanical technical experience in a similar industry or OEM
Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency
Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable

Additional Information

This role requires significant previous relevant work experience

Prior technical and customer service experience is required

The ideal candidate has a good understanding of both the Quickserve process and experience with Warranty processing

NOTE:

Standard Shift: Mon-Fri 07:30 – 15:36

Call Roster as required

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2431659

Relocation Package No

100% On-Site No

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