In-Demand Customer service manager Jobs in Mackay Qld

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Customer Service Representative
PFD Food Services —Mackay QLD
- Full-time
- Customer service
- Organisational skills
- Negotiation
- Health insurance
- Gym membership
11d
Junior Sales Representative
BDS Mechanical Repairs AUS —Mackay QLD
- Full-time
- Sales
- Customer service
- Business development
Quick Apply
1d
Part Time Sales Assistant | Angus & Coote Caneland Mackay
Angus & Coote —Mackay QLD
- Part-time
- Sales
Quick Apply
4d
Business Development Manager
Kinetic —Mackay QLD
- Full-time
- Research
- Microsoft Office
- Business development
- Employee assistance program
Recruitment Coordinator
WorkPac Group —Mackay QLD
- $75,000 a year
- Full-time
- Customer service
- Leadership
- Employee assistance program
- Referral program
2d
Manager (Information Access Unit) - Health Information Services
Queensland Government —Mackay QLD
- Temporary
- Parental leave
- Employee assistance program
Support Services Manager
Good Shepherd Lodge Ltd. —East Mackay QLD
- $145,000 - $155,000 a year
- Full-time
- Hospitality
- Management
- Maintenance
- Employee assistance program
Quick Apply
Retail Store Manager - Mackay
Lorna Jane —Mackay QLD
- $72,800 a year
- Full-time
- Employee assistance program
Quick Apply
Administrator
Dormakaba Group —Paget QLD
- Part-time
- Customer service
- ERP systems
- Microsoft Office
4d
Restaurant Manager
IBIS —Mackay QLD
- Weekend availability
- POS
- Recruiting
- Organisational skills
Quick Apply
Regional Team Coordinator
UnitingCare —Mackay QLD
- Full-time
- Administrative experience
- Communication skills
- Health insurance
- Parental leave
Clinic Administration Officer/Medical Screener
Sonic HealthPlus —Mackay QLD
- Full-time
- CPR Certification
- Customer service
- Medical office experience
- Employee assistance program
- Gym membership
Current Vacancies
Forever New —Mackay QLD
- Weekend availability
- Communication skills
- Employee discount
12d
Desktop & Network Support Engineer
Rextechnologies pty. limited. —Mackay QLD
- From $29.99 an hour
- Weekend availability
- Customer service
- Microsoft Office
- In-person
Quick Apply
Sales Associate - Mackay
R.M. Williams —Mackay QLD
- Sales
- Communication skills
- Parental leave
- Employee discount
9d
Retail Cluster Store Manager - Mackay
Seed Heritage —Mackay QLD
- Full-time
- Sales
- Employee assistance program
- Referral program
Payroll Officer
Mastermyne —Mackay QLD
- Urgently hiring
- Microsoft Excel
- Customer service
- ERP systems
- Health insurance
- Employee assistance program
Tender Coordinator
Nepean (AU) —Mackay QLD
- $75,000 - $85,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Employee assistance program
Quick Apply
CONNOR Assistant Store Manager, Mackay, QLD
Connor Clothing —Caneland Central QLD
- Management
5d
Casual Sales Team Members
Suna Shoes & Accessories —Mackay QLD
- Call employer
- Customer service
- Communication skills
- Employee discount

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Customer Service Representative

PFD Food Services -
Mackay QLD

Apply Now

Job Details

Full-time
11 days ago

Benefits

Health insurance
Gym membership

Qualifications

Customer service
Organisational skills
Negotiation
Time management

Full Job Description

Play a key role in supporting the Australian economy.
Discounted food, travel, entertainment, gym membership, staff parking and, + more.
Full time work.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We’re looking for an energetic and customer-focused individual to join our team as a Customer Service Representative. In this frontline role, you’ll be the first point of contact for our valued customers placing orders, handling enquiries, and resolving issues with professionalism and care. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions, we’d love to hear from you

Key Responsibilities

Receive and manage a high volume of inbound customer calls.
Accurately process orders received via phone, email, fax, and online channels.
Make outbound calls to follow up with customers, confirm orders, and share product updates.
Communicate with customers about stock availability and suggest suitable alternatives.
Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
Promote PFD’s extensive product range during customer interactions.
Create and update customer records and assist in setting up new accounts.
Generate custom pantry/order sheets using customer order history.
Support other departments with administrative or operational tasks as required.
Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.

What We’re Looking For

To thrive in this role, you will bring:

A professional phone manner and a strong ability to build lasting customer relationships.
Exceptional time management and organisational skills.
A problem-solving mindset with attention to detail.
Confidence in selling and negotiating with customers.
A clear understanding of the full service cycle from order to delivery.
A team-first attitude with flexibility to assist where needed.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

This is a fantastic opportunity to join a well-established business where your customer service skills can shine. If you’re proactive, dependable, and ready to be part of a supportive team, apply now and help us deliver quality service to our customers every day. Click the apply button and submit your updated resume and a cover letter.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.

Apply Now

Refine Your Search

customer service manager jobs in mackay qld

Customer Service Representative

Junior Sales Representative

Part Time Sales Assistant | Angus & Coote Caneland Mackay

Business Development Manager

Recruitment Coordinator

Manager (Information Access Unit) - Health Information Services

Support Services Manager

Retail Store Manager - Mackay

Administrator

Restaurant Manager

Regional Team Coordinator

Clinic Administration Officer/Medical Screener

Current Vacancies

Desktop & Network Support Engineer

Sales Associate - Mackay

Retail Cluster Store Manager - Mackay

Payroll Officer

Tender Coordinator

CONNOR Assistant Store Manager, Mackay, QLD

Casual Sales Team Members

I want to receive the latest job alert for customer service manager in mackay qld

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