In-Demand Guest service agent Jobs in Macgregor Qld

Front Office - Guest Service Agent
Comfort Inn & Suites Robertson Gardens —Nathan QLD
- Weekend availability
- Hospitality
- Customer service
- POS
Quick Apply
10d
Guest Services Agent
Virgin Australia —Brisbane QLD
- Part-time
- Communication skills
- Annual leave
Guest Service Agent
Accor Apartments & Realty —Fortitude Valley QLD
- Weekend availability
- Hospitality
- Communication skills
- Hotel experience
Guest Service Agent
Avani —Brisbane QLD
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
Oaks Hotels —Brisbane QLD
- $25.80 - $38.70 an hour
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
The Calile Hotel —Bowen Hills QLD
- Weekend availability
- Organisational skills
- Communication skills
- Hotel experience
- Parental leave
Night Guest Service Agent
Queens Wharf Residences —Brisbane QLD
- $26.70 - $40.05 an hour
- 8 hour shift
- Health insurance
- Parental leave
Quick Apply
Part Time Guest Service Agent
Grand Chancellor Hotels —Brisbane QLD
- $26.70 - $33.00 an hour
- Part-time
- Hospitality
- Customer service
- Administrative experience
Quick Apply
Guest Service Agent - Journey Curator
Crystalbrook Vincent —Brisbane QLD
- Full-time
- Hotel experience
9d
Guest Service Agent - Part Time
Crystalbrook Vincent —Brisbane QLD
- Part-time
- Hotel experience
- Parental leave
9d
Resident Service Agent
Avani —Brisbane QLD
- $28.90 - $40.05 an hour
- Full-time
- Hospitality
- Management
- Customer service
- Health insurance
- Parental leave
Quick Apply
Guest Services Agent (GSA) - Casual
Arise Hotels & Apartments —Brisbane QLD
- Urgently hiring
- Hospitality
- Microsoft Office
- Agile
Reservations Agent
Brisbane Airport Hotels Group —Brisbane Airport QLD
- Weekend availability
- Commuter assistance
Guest Experience Agent - Communications Centre
SOFITEL —Brisbane QLD
- Part-time
- Customer service
- Communication skills
- Hotel experience
Quick Apply
11h
Concierge - Porter
Voyages Tourism Australia —Brisbane QLD
- Full-time
- Customer service
- Resort
- Relocation assistance
4d
Porter (Casual) - InterContinental Brisbane
InterContinental —Brisbane QLD
- Weekend availability
7d
Assistant Property Manager
Song Properties —Brisbane QLD
- Full-time
- Management
- Communication skills
- Time management
Senior Property Manager
Song Properties —Brisbane QLD
- Urgently hiring
- Management
- Communication skills
- Time management
Rental Sales Agent
SIXT Australia —Tingalpa QLD
- From $31.11 an hour
- Weekend availability
- Sales
- Employee discount
- Gym membership
Quick Apply
8d
Welcome Desk Agent
Marriott International, Inc —Brisbane QLD
- Full-time
- Employee assistance program
3d

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Front Office - Guest Service Agent

Comfort Inn & Suites Robertson Gardens -
Nathan QLD

Quick Apply

Job Details

Casual
10 days ago

Qualifications

Hospitality
Customer service
Driver Licence
POS
Front desk
Communication skills
Hotel experience
Office experience

Full Job Description

Join Our Guest Services Team Casual Position Available with the Opportunity to Progress to Full-Time for the Right Candidate

Quality Hotel Robertson Gardens – Brisbane, QLD

Are you passionate about hospitality and delivering exceptional guest experiences? If so, we'd love to hear from you!

Quality Hotel Robertson Gardens is a 138-room hotel set across 10 acres of beautifully landscaped grounds. Featuring modern conference facilities, an on-site restaurant, and recreational amenities, we pride ourselves on creating a welcoming environment for both our guests and team members.

We are currently seeking enthusiastic, customer-focused, and experienced Guest Service Agents to join our friendly and professional Front Office team. This role may include regular Night Audit shifts every Friday and Saturday from 11:00pm to 7:00am, making flexibility and reliability essential.

This is an excellent opportunity to become part of a supportive workplace where your contribution is genuinely valued, with opportunities for career growth and development within the hospitality industry.

About the Role

As a Guest Service Agent, you will be the face of our hotel and the first and last point of contact for our guests. You will play a key role in ensuring every guest enjoys a seamless, comfortable, and memorable stay.

Key Responsibilities

Guest Arrival & Departure

Deliver a warm welcome and friendly farewell to all guests.
Efficiently manage guest check-ins and check-outs.

Guest Services

Respond professionally to guest enquiries and requests via phone, email, website, and in person.
Provide accurate information regarding hotel facilities, accommodation options, and local attractions.

Administration & Billing

Process guest payments and maintain accurate billing records.
Ensure guest profiles, reservations, company accounts, and room rates are updated correctly.

Operational Support

Liaise effectively with housekeeping, maintenance, food and beverage, and other departments to ensure exceptional guest service.
Complete Night Audit procedures accurately and efficiently during designated shifts.

Sales & Upselling

Identify opportunities to enhance the guest experience through the promotion of hotel facilities, accommodation upgrades, and additional services.

Guest Transfers

Safely operate the hotel's minibus for scheduled guest transfers to and from transport hubs, events, and other destinations.
Provide a professional and friendly transportation experience.

What We're Looking For Essential Requirements

Previous experience in Front Office, Reception, Reservations, or a similar customer service role, preferably within hospitality.
Outstanding customer service skills and a genuine passion for helping people.
Strong communication skills, both face-to-face and over the phone.
Excellent organisational, administrative, and time-management abilities.
High attention to detail and problem-solving skills.
Current and valid Australian Driver's Licence.
Flexibility to work a rotating roster, including days, nights, weekends, public holidays, and rotating Night Audit shifts.
Full working rights in Australia.

Desirable Skills

Experience using MEWS Property Management System and POS systems.
Previous Night Audit experience within a hotel environment.

Personal Attributes

Professional presentation and positive attitude.
Ability to work independently and as part of a team.
Strong work ethic and willingness to contribute wherever needed.
Great sense of humour and open communication style.
Ability to thrive in a fast-paced environment while maintaining exceptional guest service standards.

What We Offer

A supportive, welcoming, and engaged team environment.
Ongoing training, mentoring, and career development opportunities.
Exposure to all aspects of hotel operations.
The opportunity to work within a well-established and respected hospitality business.
A beautiful workplace with excellent facilities and a positive team culture.

Important Information

Please note that Quality Hotel Robertson Gardens is unable to offer visa sponsorship for this position. Applicants must have unrestricted working rights in Australia.

If you are passionate about hospitality and committed to delivering outstanding guest experiences, we would love to hear from you.

Apply now and become part of the Quality Hotel Robertson Gardens team.

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in macgregor qld

Front Office - Guest Service Agent

Guest Services Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Night Guest Service Agent

Part Time Guest Service Agent

Guest Service Agent - Journey Curator

Guest Service Agent - Part Time

Resident Service Agent

Guest Services Agent (GSA) - Casual

Reservations Agent

Guest Experience Agent - Communications Centre

Concierge - Porter

Porter (Casual) - InterContinental Brisbane

Assistant Property Manager

Senior Property Manager

Rental Sales Agent

Welcome Desk Agent

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