Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Territory & Account Management – Queensland Hotel Channel
- Manage a defined territory of customer accounts under the guidance and supervision of the Senior Account Executive.
- Maintain strong day‑to‑day relationships with customers, ensuring proactive communication and timely follow‑up.
- Support account planning activities, including customer reviews, opportunity tracking, and renewal preparation.
- Identify potential growth opportunities within venues through product placement, upgrades, and new releases, escalating recommendations for review and approval.
Sales Support & Commercial Execution
- Support the execution of territory and account sales strategies aligned to the market, as directed by the Senior Account Executive.
- Prepare draft quotes, pricing summaries, and supporting documentation for customer review and sign‑off.
- Assist in identifying sales opportunities through customer interactions, CRM insights, and Queensland‑specific market research.
Customer Activations & Experience
- Support customer activations, installations, product launches, and promotional initiatives across the territory.
- Build positive, professional relationships with operators and venue staff.
- Gather customer feedback, identify risks or service issues, and escalate appropriately to the Senior Account Executive.
- Attend customer meetings and venue visits to build industry knowledge and relationship management capability.
Product & Market Learning
- Develop a strong working knowledge of LNW’s product portfolio and solutions.
- Learn how products perform across different hotel formats and customer profiles.
- Stay informed on Queensland market trends, competitor activity, and evolving customer requirements.
CRM, Data & Sales Administration
- Maintain accurate account, contact, and opportunity data within the CRM system.
- Support pipeline management, lead tracking, and basic forecasting activities.
- Assist with reporting and data analysis to support account reviews and territory performance discussions.
Reporting & Sales Enablement
- Support the preparation of customer presentations, account summaries, and internal reports.
- Assist with Quarterly Business Reviews (QBRs) and territory performance updates.
- Coordinate with internal teams (marketing, product, service, and operations) to support customer outcomes.
Knowledge, Skills, and Abilities
- Interest in Sales & Account Management: Strong desire to build a career in sales and territory‑based account management.
- Customer‑Focused Mindset: Professional, responsive, and service‑oriented approach.
- Communication Skills: Clear written and verbal communication with customers and internal stakeholders.
- Learning Agility: Willingness to quickly learn products, customer operations, and sales processes.
- Analytical Curiosity: Comfortable working with basic performance data and reports.
- CRM Exposure: Familiarity with CRM systems or willingness to learn.
- Team Collaboration: Proactive, dependable, and effective within a structured sales team environment.
- Organization & Time Management: Ability to manage multiple accounts, priorities, and travel requirements across Queensland.
Experience, Education, and Qualifications
- 0–3 years’ experience in sales support, account coordination, customer service, or a related role.
- Exposure to the Hotel, Hospitality, or Clubs industry is advantageous but not essential.
- Tertiary qualifications in Business, Commerce, Marketing, or a related discipline are desirable but not mandatory.
- Graduates or candidates with relevant internships, part‑time hospitality experience, or customer‑facing roles are encouraged to apply.
Why Join Us?
- Exceptional Talent : Join forces with some of the brightest minds in the industry and unleash your full potential.
- Global Impact : Be part of a truly global team and make your mark on the gaming landscape worldwide.
- Innovative Culture : Innovation is in our DNA. Join a team that thrives on pushing boundaries, embracing new technologies, and redefining what's possible in gaming.
- Endless Opportunities : Whether you're a seasoned industry professional or just starting your career, Light & Wonder offers endless opportunities for growth, development, and advancement. With a wide range of roles and career paths available, the possibilities are limitless.
- Positive Impact : Beyond creating unforgettable gaming experiences, Light & Wonder is committed to making a positive impact on the world. Join us in supporting charitable initiatives, promoting diversity and inclusion, and giving back to the communities where we live and work.
- Passionate Community : Join a community of passionate gamers and industry professionals who share your love for gaming and commitment to excellence.
Want to know what else you get?
- Competitive salary and benefits package
- Flexible / Hybrid working arrangements
- Company paid parental leave
- Access to the LinkedIn learning suite
- Novated car leasing
- Rewards & Recognition Program
- Employee wellness programs
- Company-sponsored events and activities
Join Us Today!
If you're ready to take your career to the next level and be part of a team that's shaping the future of gaming, we want to hear from you! Explore our current openings and apply now to join the game-changing team at Light and Wonder. Light and Wonder is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, or background. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
A workplace where you belong:
Light and Wonder are committed to creating an inclusive, positive, and safe environment where our Creators feel valued and respected. Celebrating diversity not only enriches the workplace but also promotes innovation and understanding amongst our Creators. Light & Wonder recognizes the importance of embracing diversity and actively encouraging applications from candidates from all backgrounds.
When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.
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Qualifications
