Client Care Coordinator
James Street Vet Hospital | Full Time
James Street Vet Hospital is a well-loved veterinary clinic located in Logan, proudly serving our local community of pet lovers. Our fun, supportive, and highly skilled team is looking for a motivated “go-getter” with a bright personality to lead our front-of-house services and deliver exceptional client care.
Check us out here: https://www.facebook.com/jstvet
About the Role
As our Client Care Coordinator, you’ll be the welcoming face of our clinic and a key part of ensuring a smooth, positive experience for both clients and their pets. Reporting to the Practice Manager, you’ll play an integral role in coordinating care, supporting the veterinary team, and maintaining a calm, organised, and professional environment.
Key Responsibilities
Deliver outstanding client service in a fast-paced, front-facing role
Coordinate patient care and priorities alongside the veterinary team
Manage appointment scheduling and booking systems
Educate clients on services, wellness programs, and treatment options
Handle accounts, including estimates, invoicing, and payments
Maintain accurate records, reminders, and recall systems
Ensure compliance with privacy and workplace health & safety standards
Support marketing efforts including social media and campaigns
Keep reception and waiting areas clean, organised, and welcoming
About You
Experience in a client-facing role within a veterinary or medical setting
Strong organisational and multitasking skills
Confident communicator with excellent verbal and written skills
Compassionate, friendly, and calm under pressure
High attention to detail and administrative accuracy
A genuine love for animals and commitment to their wellbeing
What We Offer
A supportive, fun, and collaborative team environment
An engaging role where no two days are the same
Ongoing training and professional development opportunities
Team incentives and recognition programs
A workplace that genuinely values work-life balance and team culture
This is a full-time position working Tuesday to Friday, 8:00am – 6:00pm.
If you’re passionate about client care and love working with animals, we’d love to hear from you.
Click here to Apply Now – we welcome your application!
