- Permanent Full Time position
- Based in Logan QLD
As part of our commitment to improving employment outcomes for First Nations peoples, this position is targeted, and we strongly encourage Aboriginal and Torres Strait Islander people to apply!
About The Logan Hub
The Logan Hub is a multi-purpose, community-led destination that connects people, services, and employers in an integrated ecosystem. More than simply a building, the multipurpose design enables exclusive space for SSI programs and enabling services, dedicated employment and training facilities, and two levels of flexible mixed-use space for community and program partners.
The Logan Hub is designed to be a welcoming community space where people come together to learn, connect, work and access support. With a strong focus on young people, training, employment pathways and community collaboration, the Hub brings together visitors from many different backgrounds and experiences each day.
The Hub Community Coordinator plays a key role in creating a positive and inclusive first impression for everyone who enters the Hub. As the first point of contact, the role supports visitors, community groups, service providers and SSI staff by helping them navigate the space, access information and feel comfortable and supported throughout their visit.
About You
As the Logan Hub Community Coordinator, you will be the first point of contact for visitors, you will deliver a welcoming, professional and inclusive customer experience across the Hub, supporting visitor sign-in and sign-out processes, guiding people to relevant spaces and services, and assisting with language, disability and technology needs. You will help connect visitors, community groups and service providers with the programs, facilities and supports available, while also providing practical assistance with co-working spaces, room bookings, events, inductions, AV set-up and basic technical support. In addition, you will contribute to the smooth day-to-day operation of the Hub through facility administration, opening and closing procedures, WHS support, record keeping, and by working collaboratively with staff, volunteers and stakeholders to ensure a safe, efficient and positive environment for all.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Excellent customer service skills and demonstrated a positive can-do attitude to supporting visitors.
- Strong problem-solving mindset
- Technology skills, including the ability to use Word, Excel, Outlook, and facility management systems such as visitor management and bookings systems, Salesforce CRM are desirable.
- Experience in a frontline customer service, community engagement or community facility environment.
- Excellent teamwork and ability to collaborate across teams and divisions internal at SSI and in wider working groups as requested.
- Ability to work a roster that includes some evening and weekends if required.
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities
About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staffs who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.
Our Commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Wednesday 10th June 2026
If you would like more information on the recruitment process, please contact the talent acquisition team at
[email protected] or
[email protected] or call us at 0468 836 759
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at
[email protected]
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
