TAFE Services Manager – North Coast
Locations: Kingscliff, Murwillumbah, Wollongbar, Lismore, Casino, Byron Bay or Ballina
Permanent Full Time
$216,278 salary package - includes base salary $190, 867, plus employer’s contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.
About the role
The TAFE Services Manager is responsible for leading and managing a team of TAFE Services Coordinators based in our Border Cluster of campuses. The role involves coordinating campus operations and delivering exceptional customer service to learners which enables a safe, vibrant campus environment. You will also lead by example to promote a safe, healthy, and inclusive work environment, ensuring the effective implementation and review of relevant strategies and initiatives.
This role can be based at any of the following Northern Rivers campuses: Kingscliff, Murwillumbah, Wollongbar, Lismore, Casino, Byron Bay, or Ballina, frequent travel is required to all seven campuses, the position is campus-based and requires on site attendance five days per week. You will also be required to work flexible shifts, including some evenings, to align with TAFE NSW operating hours.
About you
With a track record of achievement in a similar role, you will have gained experience within a large organisation and have a passion for building trusted relationships to drive positive change. You will be a hands-on individual with a high level of initiative and professionalism with the ability to be agile and work flexibly and autonomously in a highly dynamic environment.
To succeed in the role, you have demonstrated experience in implementing WHS, emergency management and promoting exceptional customer experiences, stakeholder engagement and the ability to seek new relationships and maintain existing key relationships.
Applying your leadership experience, you will be leading a dynamic team who have a passion for education, TAFE NSW, and the TAFE NSW values. You will have experience in operations, managing competing priorities, and the ability to achieve business outcomes.
Essential Requirements:
1. Degree qualification in a related field or equivalent skills, knowledge and experience.
3. Demonstrated experience in customer relations with the ability to lead a high performing team and to influence, engage and work collaboratively with others to achieve common objectives embedding customer centric principles in operations.
4. Ability to work flexible shifts including evenings to align with TAFE NSW operating hours.
5. Flexibility to travel and work across 7 locations — including Kingscliff, Murwillumbah, Wollongbar, Lismore, Casino, Byron Bay and Ballina campuses — as required to support operational needs.
To about the role, click to view the Role Description.
Our commitment to diversity, equity and inclusion
TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.
To apply for this role, click 'apply now' and provide:
- Your current resume (max 3 pages)
- Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
- A response to the below targeted question when prompted in the application form (max. 300 words)
Targeted Question: Describe a time when you built and maintained strong relationships with geographically dispersed teams and stakeholders across multiple locations. How did you collaborate, maintain visibility and ensure a consistent experience and outcome across those locations?
A career of life-changing impact awaits you. Apply now!
Applications close: Thursday 20 August at 11:55pm AEST
Additional Information:
General recruitment and adjustment enquiries:
Contact Talent Acquisition Advisor, Sarah Aitchison via email
[email protected] or call 0435 078 206.
Role-specific enquiries:
Contact Senior Manager Campus Services, Brett Storey via email
[email protected]
For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.
