- Work from home opportunity (NSW, VIC, QLD, TAS)
- Part Time Position - 12 hours per week (Thursday, Saturday and Sunday 8am – 12pm) with additional shifts occasionally available
- $44.58 - $47.97 + weekend loadings + Super + Salary Packaging (SCHADS Level 4)
The Carer Gateway Online Forum brings together unpaid carers from across Australia, to support and learn from one another. The forum is moderated 7 days per week, 365 days per year.
The Moderator ensures the provision of a safe, welcoming, and anonymous space for carers, assists in the development and publishing of appropriate content for the Forum, and collaborates with the team to promote the growth of the Forum and support programs for user engagement. This position also contributes toward the team’s contractual obligations by working on other platforms, including Facebook, and by facilitating accurate data collection and reporting, as well as contributing to any modifications to the service which may be required.
About the Role:
- Regular shifts are fixed days & times for this role, and therefore applicants must be available Thursday, Saturday and Sunday from 8am to 12pm (total of 12 hours per week).
- The Forum operates 8am to 11pm (AEST) and 12pm (AEDT). This position includes occasional opportunities to take on additional day and evening shifts.
About you:
To be a successful candidate you will have:
- Previous experience or familiarity with online community management / moderation / social networking
- Demonstrated understanding of social skills such as conflict resolution and active listening skills as well as an understanding of risk and crisis for vulnerable populations
- Highly developed technical skills, and an ability to pick up new technical tools quickly.
- Strong administrative and excellent written and verbal communication skills required
- Availability for optional additional shifts (day and evening) across a 7 day per week roster will be highly regarded
- Demonstrated experience or knowledge of working with culturally and linguistically diverse communities and with Aboriginal and Torres Strait Islander communities.
Desirable
- Experience and/or training in the counselling, mental health or related field
- Lived experience as a carer would be looked upon favourably.
Applicants must reside in either QLD, NSW, VIC, or TAS.
Our Benefits:
- Professional Growth: Tailored professional development opportunities to support your career ambitions
- Work-Life Balance: Embrace flexibility, hybrid or flexible working arrangements, flexible start/finish times, family-friendly organisation
- Tax Savings: Maximise your income with generous salary packaging, reducing your tax and increasing your take-home pay
- Generous Leave: Above-award annual and personal/carers leave, extended parental leave, celebration day
- Supportive Team: Join a friendly and supportive team that values your contributions
- Wellbeing: Free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations, and a variety of wellbeing activities to make your workday more enjoyable
Choose a workplace that cares about your growth, happiness, and overall well-being.
Join us today!
To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role (Address the Selection Criteria).
Applications for this position close on 8 June 2026. Please submit your application as soon as possible as shortlisting and interviewing for this position will commence immediately.
Need More Information? Please contact Kulsum Thakore – Talent Acquisition Partner - +61 2 8723 2286
About Us
People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations
CatholicCare Sydney is a leading not-for-profit agency supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. CatholicCare is the official social services agency of the Catholic Archdiocese of Sydney and a certified Family Friendly Organisation.
We welcome applications from individuals of all ages, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander Peoples, member of the LGBTQI+ community, and people living with disabilities.
CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment, and for some roles, a Working with Children Check and/or NDIS Worker Screening Check may be required.
