In-Demand Customer success Jobs in Launceston, Tas

Customer Service Representative
PFD Food Services —Launceston TAS
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Gym membership
12d
Entry Level Solar Sales Representative
Smart Energy Group —South Launceston TAS
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Guest Service Agent
Accor Apartments & Realty —Launceston TAS
- Part-time
- Hospitality
- Front desk
- Restaurant
Retail Team Member
Macpac —Launceston TAS
- Merchandising
- Parental leave
13d
Assistant Estimator - Launceston - M10
Metcash —Launceston TAS
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Casual Sales Assistant | BONDS Outlet | Launceston
Bonds —Launceston TAS
- Weekend availability
- Communication skills
- Employee assistance program
- Referral program
Quick Apply
4d
Group Casual Sales Team Member - Launceston, TAS
Suzanne Grae —Launceston TAS
- Sales
- Recruiting
- On-the-job training
Sales Assistant - Casual
Wesfarmers Health —Launceston TAS
- Sales
- Customer service
- Merchandising
- On-the-job training
- Employee assistance program
3d
Rehabilitation Consultant
Procare Group —Launceston TAS
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Part Time Sales Assistant | Prouds Launceston
Prouds —Launceston TAS
- Part-time
- Sales
- Customer service
- Employee discount
Quick Apply
10d
Trade Assistant- Truck/Delivery Driver
Kitchen Centre- Rodman Group —Launceston TAS
- $30 - $40 an hour
- Overtime
- Customer service
- In-person
- Communication skills
- Relocation assistance
- Employee discount
Quick Apply
Trade Counter Assistant (Civil) - Launceston
Reece Group —Kings Meadows TAS
- Weekend availability
- Customer service
- Plumbing
- Retail sales
- Annual leave
- Parental leave
Courier
FedEx AMEA —Launceston TAS
- Full-time
11d
Internal Sales Representative
Linde —Launceston TAS
- Customer service
- Welding
- Communication skills
- Opportunities for advancement
Storeperson
Hitachi Construction Machinery —Launceston TAS
- Full-time
- Warehouse experience
- Computer skills
- Parental leave
- Employee assistance program
Food and Beverage Attendant
Accor Apartments & Realty —Invermay TAS
- Weekend availability
- Hospitality
- Customer service
Automotive Parts Interpreter - NAPA Launceston - Full Time
NAPA Auto Parts —Invermay TAS
- Full-time
- Computer skills
- Parental leave
6d
Sales Representative - Construction Equipment
Hitachi Construction Machinery —Launceston TAS
- Full-time
- CRM software
- Sales
- Construction experience
- Parental leave
- Employee assistance program
Oncourse Customer Service Operator
Tabcorp —Launceston TAS
- Customer service
- Communication skills
- Parental leave
7d
Bartender
Accor Apartments & Realty —Invermay TAS
- Weekend availability
- Hospitality

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Customer Service Representative

PFD Food Services -
Launceston TAS

Apply Now

Job Details

Full-time
12 days ago

Benefits

Health insurance
Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Data entry
Organisational skills
Negotiation
Time management

Full Job Description

Play a key role in supporting the Australian economy
Discounted food, travel, entertainment, gym membership, staff parking and, + more.
Full time work.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We're looking for a customer-focused professional to join our team as a Customer Service Representative. This is a varied role combining customer service, order management and administrative support. You'll be responsible for processing orders, responding to customer enquiries, maintaining accurate records and supporting the day-to-day needs of both customers and internal stakeholders. If you're organised, detail-oriented and enjoy being the person that keeps things on track, we'd love to hear from you

Key Responsibilities

Receive and manage a high volume of inbound customer calls.
Accurately process orders received via phone, email, fax, and online channels.
Make outbound calls to follow up with customers, confirm orders, and share product updates.
Communicate with customers about stock availability and suggest suitable alternatives.
Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
Maintain accurate customer records, databases and account information
Support other departments with administrative or operational tasks as required.
Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.

What We’re Looking For

To thrive in this role, you will bring:

A professional phone manner and a strong ability to build lasting customer relationships.
Exceptional time management and organisational skills.
Strong data entry and administrative skills with a high level of accuracy and attention to detail.
Intermediate Microsoft Office skills, particularly in Excel, Outlook and Word.
Confidence in selling and negotiating with customers.
A clear understanding of the full service cycle from order to delivery.
A team-first attitude with flexibility to assist where needed.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

This is a fantastic opportunity to join a well-established business where your customer service skills can shine. If you’re proactive, dependable, and ready to be part of a supportive team, apply now and help us deliver quality service to our customers every day. Click the apply button and submit your updated resume and a cover letter.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.

Apply Now

Refine Your Search

customer success jobs in launceston, tas

Customer Service Representative

Entry Level Solar Sales Representative

Guest Service Agent

Retail Team Member

Assistant Estimator - Launceston - M10

Casual Sales Assistant | BONDS Outlet | Launceston

Group Casual Sales Team Member - Launceston, TAS

Sales Assistant - Casual

Rehabilitation Consultant

Part Time Sales Assistant | Prouds Launceston

Trade Assistant- Truck/Delivery Driver

Trade Counter Assistant (Civil) - Launceston

Courier

Internal Sales Representative

Storeperson

Food and Beverage Attendant

Automotive Parts Interpreter - NAPA Launceston - Full Time

Sales Representative - Construction Equipment

Oncourse Customer Service Operator

Bartender

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