Business Experience Department
Hismile HQ, Gold Coast, Full-time hours
About Hismile:
Founded in 2014, Hismile is a global oral care brand redefining everyday routines. From our viral Colour Corrector to our flavoured toothpaste range, we’ve disrupted the industry and built a brand people genuinely love. Our products are now stocked in around 60,000 retail outlets worldwide, spanning Australia, the US, the UK and Europe.
At Hismile, we move fast, think big, and back our people. Our Gold Coast HQ is home to a collaborative team across Operations, Digital, Marketing, Creative, Business Experience, and People & Culture; all working together to deliver innovative solutions for our global business.
About the Role:
This role is designed for someone at the beginning of their career who wants broad exposure to how a global consumer brand operates. Rather than sitting within a single function, you'll work across customer experience, operations, product and marketing, gaining hands-on experience and developing a well-rounded understanding of the business.
As part of the Business Experience team, you'll support a variety of projects and initiatives that help keep the business running smoothly while collaborating with teams across the organisation. This is a unique opportunity to learn how different departments work together, contribute to meaningful projects, and gain insight into the day-to-day operations of a fast-growing global brand.
No two days will look the same. You'll be exposed to a wide range of business activities, helping you build valuable commercial, operational and communication skills while discovering where your strengths and interests lie. As your skills, confidence and knowledge grow, you'll take on increasing ownership and responsibility, creating a strong foundation for a long-term career within Hismile.
Responsibilities:
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Perform customer experience tasks, including responding to customer emails, social channels, reviews, and disputes.
- Assist the product team with product sampling, packaging approval, as well as ordering PR and product sample materials.
- Support B2B operations, including international retail ordering and communications with international warehouses and retailers.
- Contribute to operational support tasks, including fulfilment, administration, and supply chain coordination.
- Manage ad comments across paid and organic content and assist in creation of organic content.
- Help maintain accurate records of business activities and provide administrative support across the wider business
- Support process improvement initiatives by providing input and assisting with implementation
About you:
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Recent graduate or early-career professional in Business, or a related field (preferred, not required)
- Some experience in operations, customer experience, or project support is highly desirable
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize competing responsibilities effectively
- Excellent written and verbal communication skills
- Collaborative team player who is proactive and solution-oriented
- Comfortable learning new systems and tools quickly, including Shopify or similar platforms
Ways of Working & Mindset:
At Hismile, we value people who:
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Take ownership of their work while learning from colleagues
- Are curious, motivated, and committed to continuous growth
- Thrive in a fast-paced, collaborative environment
- Communicate clearly and proactively with their team and stakeholders
- Maintain high standards and attention to detail in everything they do
What You Would Gain:
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Hands-on experience across customer experience, operations, product and marketing functions
- Exposure to the inner workings of a global eCommerce business
- Opportunities to contribute to impactful projects and initiatives
- Learn directly from experienced colleagues and gain insight into Hismile’s operational strategy
- Collaboration with all departments.
- Develop skills that support long-term career growth in operations, business experience, marketing or related areas
Qualifications:
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Familiarity with Shopify or other eCommerce platforms is advantageous but not essential
- Knowledge navigating social media platforms
What you’ll love about Hismile:
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Competitive salary, plus superannuation
- Daily meals prepared by in-house chefs for breakfast and lunch
- Free barista-made coffee every day
- Access to our fully equipped in-house gym and wellness hub including a sauna & ping pong table
- On-site showers, locker rooms and amenities
- Indoor and outdoor seating areas to collaborate with colleagues
- Regular team events/activities
- Free parking right in front of our HQ doors!
Our culture is unlike anywhere else and our offices are designed with workspaces to help you do exceptional work. At Hismile you can be part of a company that is growing rapidly, creating products that people are excited to use every day.
Welcome to the core of Hismile, our HQ on the Gold Coast. It's where big ideas, bold products, and better smiles are brought to life. From our in-house labs to our creative studios, everything happens under one roof. We’re a fast-paced, fun, and highly collaborative team that thrives on innovation, energy, and doing things differently. At Hismile HQ, every department works together to create a brand that’s disrupting the oral care space globally. Follow us - @hismilehq
